AP360-AP362-AP550-AP380
How do I reset the label counter on my Primera AP550 Flat Label Applicator
By default, the label counter will continue to count every label applied even after you power off the machine. To reset the counter, 1. Power off the AP550. 2. While holding the Recall/Reset button, switch on power. 3. Hold the button until you see ...
How do I swap container guides, adjust liner idler roller clamping pressure or adjust liner rewinder torque (AP380)
This video explains how to perform the following maintenance procedures: 0:12 Swap container guides so that short containers can be used (AP360, AP362, AP380) 2:22 Swap label guides so narrower labels can be used (AP360, AP362, AP380) 3:29 Adjust ...
AP-Code Date Coder display does not start up normally.
1. Startup Menu Displayed. If your AP-Code Date Coders tablet powers on, but shows a startup menu instead of starting up, check to ensure that the volume rocker located at the bottom of the tablet isn't making contact with the tablet's stand. Pushing ...
After Firmware Update, Eddie no longer prints directly on my custom tray.
After updating to firmware version 1.43, It is possible that Eddie will no longer recognize the custom tray as a cookie so you can print test images and calibrations directly to the tray. This is true, especially for Sassy Tray, and Brownbag trays ...
How should I store the cartridge for my AP-Code Date coder when it is not being used?
To prevent ink evaporation, when the cartridges is not being used, you should remove it from the printer, cap it using the included cartridge garage and store it in the zip-locked foil bag that it came with. For best results, follow this procedure ...
How can I print on the far left side of the container using AP-Code with my AP360/AP362 applicator.
The normal print area range of the AP-Code does not allow for printing on the far left side of the container. Typically we would recommend changing the orientation of the your label stock so that you can change the orientation of your container. ...
The AP-Code Date Coder is not printing. Status is Ready, the container moves, the label is applied but nothing is printed.
1. Ensure the Roller Track Wheel is installed properly so that it touches the liner drive roller. Watch the Printer Status screen. When you press the foot switch, the Printer State should change to "Printing". If the status remains on Ready, it means ...
How do I clean the cartridge on my AP-Code Date Coder. Fix Poor Print Quality or no printing.
If you have not used the AP-CODE Date Coder for some time you may need to clean the nozzles. 1. Do not remove the cartridge for this procedure. Instead, the entire cartridge carrier can be rotated sideways for cleaning. 2. Use the provided alcohol ...
How can I apply labels to empty Bag? How to apply labels more accurately using support fixtures or a jig (AP550)?
The platform of the AP550 applicator is meant to support specialized fixtures or placement helper jigs that make it easier to quickly place the container and more accurately place the label. The fixtures can be made out of wood, moldable plastic, ...
Labels are not applied to lip balm or chap stick containers. The label either goes over the container or pushes the container off the rollers. (AP360/AP362)
Since these containers are so small they can be challenging to apply labels to. They are within the applicator specifications but they work best with certain label stock. Tips: Rest your hand on top of the container pressure arm as you are ...
Will my clear labels with clear liner work with the AP360/AP362 or the AP550?
AP360 - AP362 uses a physical flag sensor to detect gaps between labels. The AP360/362 will work with Clear labels with a clear PET liner in most cases as long as the liner and the label are not too thin and the adhesive isn't too strong. The danger ...
Can I use containers with a lip or a lid on the top which sticks out further than the container? (AP360 or AP362).
The AP362 has a notch in the container drive roller and container idler roller. This notch is intended to accommodate a lip or lid that sticks out at the top of the container. That lip/lid cannot extend more than 3mm from the rest of the container ...
Can I purchase parts to repair my AP360 or AP362 myself?
Yes. While we do recommend professional service, many items can be purchased and replaced by customers. Common parts for simple repairs are listed below: Label Sensor Board: https://www.primera.com/sensor-board-for-ap360-362.html Label Sensor Flag: ...
Labels are applied to the container crooked. (AP360-AP362)
1. Proper Setup. Please follow all of the setup steps in the Manual or the Setup Video. 2. Check for Container Taper. Some containers such as wine bottles may have a slight taper that will cause the label to be applied crooked. You may be able to ...
Label edges fold over, catch or tear, on the sensor as they are applied to the container. (AP360-AP362-AP380-AP550)
The Teflon-coated sensor flag moves forward/backward to detect gaps between labels. This tells the applicator when to stop applying the label. 1. Clean the Sensor Flag. Over time adhesive from the labels can build up on the sensor flag just above the ...
How should label stock rolls be wound to work with the AP360/362/550 Applicator or LX Series Printer?
Labels must be "wound out" for all Primera Printers and Applicators! Orientation depends on the type of container you are using. For the AP362/360: most round containers will use Copy Position 3 or 4. For the AP550: containers can be rotated to ...
My AP360 does not power on. What can I do?
My AP360 does not power on. What can I do? Switch on the unit and wait 30 seconds – Now press the foot switch to apply a label. If it doesn’t work toggle the switch the other way and wait 30 more seconds. Now press the foot switch again to apply ...
Labels are skipping, applying inconsistently or -SC- is displayed. (AP550).
Center the label Stock. The label stock must be centered in the feed space so that the gaps between labels intersect with the tick mark in the metal. The tick mark indicates the sensor position. Black Mark(Reflective) or Die Cut Mode. Make sure you ...
The platform does not move during application - and/or -The applicator skips several labels between applications. (AP550)
The platform does not move during application - and/or -The applicator skips several labels between applications. (AP550) To fix, calibrate the stock with ONLY the LINER going through the sensor area. The problem occurs if the calibration is done ...
What are the container and media specifications for the AP360/AP362/AP380
Container Width (Height when standing): 1” to 9.4” (25.4mm to 238mm) Container Diameter: 0.6” to 6.7” (15mm to 170mm) Container Shape: Cylindrical and many tapered** Supply Roll Diameter: Up to 8” (203mm) Media Liner Width: 1” to 8.375” (25.4mm to ...
How can I apply a label starting at a specific point on the container? (AP362 ONLY!)
How can I apply a label starting at a specific point on the container? (AP362 ONLY!) On units with serial numbers greater than 2091000131 you can change the mode of the container roller using the instructions below. Set the Mode of the Container ...
The AP360/AP362/AP380 stops during label application or you have to press the foot switch twice to complete the application.
The applicator stops because the sensor that detects gaps between labels was tripped. The sensor is a physical flag sensor which is a piece of light metal that keeps in contact with the front of the label stock as it moves. When you press the ...
The AP360 or AP362 is running slower than normal.
The AP360/362 includes a half-speed mode that generates more power from the motors for wider label stock. To activate this mode, hold down the Foot Switch while switching on the unit. The AP362 will remain in this mode until it is deactivated. ...
How do I setup my AP360 or AP362 Label Applicator?
Follow the instructions in this setup video. AP360 - AP362 Setup Video Article ID: 66609
What is the best location for my AP360/AP362 Label Applicator?
What is the best location for my AP360/AP362 Label Applicator? The AP360/AP362 works best when it is placed on a narrow table with an open back. The open back allows label liner waste to fall freely to the floor or waste bin. The weight of this ...
What are the container and media specifications for the AP550?
Detailed container and media specifications can be found in the AP550 manual (Section 5, page 20). A summary diagram is below: Gap between Labels: Recommended: 1/8" - 1/4" ( 3.175 mm - 6.3500 mm ) Liner Thickness: 2 mil - 10mil (smoothness will ...
Can I apply labels to a tapered container (AP360-AP362)
Applying labels to tapered containers by angling the container idler roller at the front of the machine is possible. Containers with a 5°-or-less taper per side have a chance of applying labels square to the container using an AP360/362 with the ...
How do I setup the AP550 Applicator?
Please watch the setup video for help on this process. Article ID: 99637
My labels have bubbles or wrinkles. How can I resolve this? AP360/AP362
This issue can be caused by one of the following: 1. The container is not completely round, not smooth or has bumps or ridges. See this article on tapered containers. 2. The labels are applied crooked due to incorrect setup. See this article. 3. ...
How do I change the unit of measurement on my (AP360-Ap362)?
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How do I calculate the distances for Two-Label Mode - Front & Back (AP362)?