After Firmware Update, Eddie no longer prints directly on my custom tray.

After Firmware Update, Eddie no longer prints directly on my custom tray.

After updating to firmware version 1.43, It is possible that Eddie will no longer recognize the custom tray as a cookie so you can print test images and calibrations directly to the tray.  This is true, especially for Sassy Tray, and Brownbag trays which are very thin.

To revert Eddie to the previous calibration that allowed you to print on the tray but maintain the current firmware version, follow this article on manually sending firmware/commands to the printer: https://customercare.primera.com/portal/en/kb/articles/how-do-i-manually-downgrade-firmware-on-my-primera-printer

Instead of sending a firmware update or downgrade command, you should send the calibration command attached below - FRM430F03. 

Article ID: 062123b