How do I reset the label counter on my Primera AP550 Flat Label Applicator

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• Can I use my digitally die cut label roll on an applicator such as the AP360, AP362 or AP550 (LX610)?

  Unfortunately, it is not possible to use a digitally die-cut roll on an applicator. Even with the waste matrix removed, and setting the machine in half-speed mode, the liner is too thick to pull through the applicator. This applies to the following ...

• After a Windows 11 update, My Primera Printer is resetting every 10 seconds or Print Hub is switching between offline and ready -or- the printer does not print at all.

  This error can appear in several ways, typically after an upgrade to Windows 11 from a lower operating system: Printer does not print.  Job is stuck in the queue but there is no activity from the printer.  An audible reset sound can be heard every ...

• How to Create A Custom Label Order

  1. Go to https://www.primera.com/customlabel/generate/label/ 2. Select your printer type. 3. Then click Select Materials. View the material guide for more information on each material type of look at the pictures below. Premium Gloss Matte BOPP High ...

• There is a label stuck or jammed in the feed area of my LX Series label printer. How can I remove it and prevent it from happening again?

  A. Removal: Usually, it is necessary to disassemble part of the printer to remove the stuck label.  This means the unit will need to come to Primera for factory service.  However, there are ways to remove these labels without taking apart the ...

• Primera's new Smart Part format for Custom Label Stock Explained

  You can now see important information about your label stock embedded within the part number printed on a label inside the core.  Read below for instructions on how to decipher this smart part number. SMART PART: The format is: PRI (for Primera) – ...