PL400 Upper Pouch Sensor is not starting when a pouch is inserted.
The upper pouch sensor is located under the right side pouch guide. See the picture below. As soon as the pouch is detected, the pouch rollers will start to turn. These rollers help move the pouch along as the label is applied.
If nothing happens when you insert a pouch, check the following:
1. Blow out the Lower Sensor with Canned Air. If the lower sensor is not working or stuck, the upper sensor will not trigger the rollers. Use canned air to blow out dust or debris from the lower pouch sensor, which may be obstructing it. See #3 in this article for a good picture of the Pouch Sensor.
2. Lower Pouch Sensor Short. In some units, the lower sensor flag may contact the sensor board leads, causing multiple issues, including upper sensor failure. See #2 in this article.
3. Upper Pouch Sensor Failure. It is possible the sensor has failed, or the flag has broken. You may need to contact support so we can set up a factory repair. If you would like to attempt repair yourself, you will need a T8 Torx driver for the top screws visible below. You will need a T10 Torx driver for the interior screws.
Article ID: 050726
Related Articles
The Primera software program does not start or crashes immediately after starting (Any product or software).
If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local App Data is a hidden folder that will need be shown using this ...How do I adjust the Gap Sensor position on my LX910 or LX3000.
Please watch this video demonstration. The gap sensor is used to sense the start of each label so the printer knows where to start printing. With most square or rectangular media the default position of 0.3" from the left edge is sufficient to ...My label printers skips labels between prints, feeds out blank labels or is printing over the same place. (LX500, LX600, LX610, LX910, LX2000, LX3000, LX4000).
The printer will skip one label before printing for the first time after loading a new roll of label stock. This is to prevent jamming of labels and cannot be disabled. The printer should not skip labels between consecutive print jobs. If the printer ...PL400 is not applying labels or labels are gradually shifting vertically on the pouch (PL400).
The front pouch sensor flag spring is out of place or detached. If it is detached the PL400 will not apply any labels. If out of place or has lost its spring tension, it may gradually shift the label placement on the pouch. 1. Disconnect power from ...Top of Form (Vertical) Alignment: Gap Sensing Error. Label stock is not loading. Label alignment is printing vertically offset. There is a white line/gap at the top or bottom of my label. The image is printing too far down the label or too early (LX Series).
If labels are printing horizontally offset, try the solutions in this article: Labels are printing horizontally offset (left to right). The image is printing too far to the left or right. The LX series printer decides where to start printing by ...