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New Liner/Top Surface for Digital Die Cutting Stock listed below. (LX610)
Notice: Our old manufacturer, Avery, no longer makes the previous liner/backing paper or high gloss paper label stock, so unfortunately, we were forced to change to a new material. We tried our best to offer a similar material, but some differences ...
BarTender Error 1403: The license server has returned an invalid license status
Option 1. Uninstall (using the instructions below) and reinstall the BarTender Software using this article. The code is in the users manual and the main installer both downloadable from the webpage listed on the blue download sticker attached to your ...
View Primera Software / Firmware Version Release Notes, Version History, Change Log
To view version information, go to this link: https://www.primera.com/media/downloads/Updates/PrimeraPrintHub/Windows/InstallerManifest.json Tips for Viewing this file This file is a raw JSON file that our software reads to determine the latest ...
The Primera Store is not allowing my order to process. I can't checkout. Steps to Resolve Order Processing Issues on the Primera Store.
Try the following: 1. Log out of the store, Log back in and try your order again. 2. Try a different web browser and make sure it is up to date. Chrome, Edge, Safari, Opera and Firefox are all compatible. Internet Explorer will not work. 3. Make sure ...
What are my Equipment Exchange Options?
Factory Warranty. Your product comes with a one-year warranty that includes factory depot service and ground shipping, which typically takes 7-10 days. This KB article explains more. Exchange Option. You may be eligible for an exchange RMA if your ...
New Premium Gloss label stock vs Old Premium Gloss label stock
Updated 9-26-24 Notice: Our old manufacturer, Avery, no longer makes the previous high gloss paper label stock, so unfortunately, we were forced to change to a new material. We tried our best to offer a similar material, but some differences exist. ...
Installation Error - No internet Connection - Missing Internet Connection (Primera Printers - PC Only)
If you receive a "Missing Internet Connection" error during the installation of the software, the Internet connection may be blocked by security software or the installer is not compatible with your OS version. You may have to manually download the ...
How to remove a Printer Driver from the Windows Registry.
Try the method described in this article first before attempting this advanced option. Editing the Windows Registry to remove a printer driver is a task that should be approached with caution as it involves making changes to the operating system's ...
BarTender Error Message 1401: You are exceeding the maximum number of printers that are allowed by BarTender License xxxxxx with a 7-day period.
If you are receiving this error, you are most likely on a network and many copies of BarTender on other computers are being accounted for when making the calculation about the maximum number of printers. BarTender maintains a network license server ...
What are the recommended Storage and Use conditions for Primera Inkjet Cartridges and Printers.
For best print quality and to prevent premature nozzle clogging, follow these recommendations: Note: Except where specified, these recommendations apply to both the printer and the cartridge. Operating Environment: Operating temperature range: 41 to ...
How to find the total number of prints on Primera Printer (PrintHub on PC Only)
1. Open Print Hub 2. Go to the Printer Settings Tab. 3. Click on View Status Dump 4. Scroll to line 129. 5. Look under the Decimal Column Article ID: 101222
Labels are not sticking to the containers. The label adhesive is lifting off the containers some time after application.
If your label does not stick to the container immediately or lifts off after some time, consider these solutions: Label Stock Adhesive. All of Primera's label stock has Acrylic based adhesive. Most of it has the same adhesive strength. Each label ...
How do I allow TeamViewer to work on my Mac?
To allow support to log in to your computer and help you with your issue, please follow these instructions. 1. Download Teamviewer. 2. Launch TeamViewer - Click Open when it asks "Are you sure you want to open it". 3. Go to Apple System Preferences. ...
After a Windows 11 update, My Primera Printer is resetting every 10 seconds or Print Hub is switching between offline and ready -or- the printer does not print at all.
This error can appear in several ways, typically after an upgrade to Windows 11 from a lower operating system: Printer does not print. Job is stuck in the queue but there is no activity from the printer. An audible reset sound can be heard every ...
Cannot open file for writing: C:\Users\drews\AppData\Local\Temp\PrimeraInstaller\PrimeraInstaller\Application.ViewModel.dll - Error while running Primera Universal Installer
This error indicates that multiple instances of the installer are running at the same time. Sometimes this can happen if you click on a download several times because you don't see any indication of the download progressing. Often it actually ...
How do I clean the copper contacts on my Primera cartridge to fix recognition problems? (All Products)
Watch this video demonstration. https://www.youtube.com/watch?v=tgaH3Cb-ByU Article ID: 090921B
How do I manually clean a Primera cartridge to fix quality problems? (All Products)
Watch this video demonstration. https://youtu.be/YNjYPgF_RrA Article ID: 090921
How to fix an encoder strip that is out of place on your Primera Printer.
The encoder strip is a clear plastic strip with small timing marks printed on it, which tell the printer where the print head is located along the horizontal print head path. If it is knocked out of place due to cleaning, transport, or use, the ...
How do I clean the encoder strip on my Primera Printer?
The encoder strip is a clear plastic strip with small timing marks printed on it, which tell the printer where the print head is located along the horizontal print head path. If it becomes coated with ink, it can interrupt printing activity. It is ...
Do Primera Cartridges Expire? What is the cartridge shelf life?
Cartridges for inkjet label printers, disc publishers, portable printers, and photo printers do not expire! That being said, cartridges can dry out over time, so we don't recommend purchasing more cartridges than you can use within two years. Most ...
How do I uncheck "Enable Advanced Printing Features" in the Printer Driver to fix USB communication issues?
If you encounter the following errors this procedure may resolve it. Partial printed labels or cookies or the printer stops printing in the middle of your image. Does not print. The print job disappears from the print queue immediately after ...
How do I gather log files (support report) for Primera Products?
For PC To gather log files perform the procedure below while the error message is visible in PrintHub. Also, for best results, run Print Hub as Administrator. Search for "PrintHub" in the Windows Search bar. Now Right Click on the result and choose ...
Are Primera labels recyclable? Is Primera ink recyclable?
Labels: The adhesives used with our labels are NOT recyclable. Therefore the labels are not recyclable since the adhesive cannot be separated. If you want your package to be recyclable, direct the consumer to remove the label first before putting ...
How do I send my product in for repair? How much is it? Where do I send it?
Please contact technical support via phone, email, or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document, which includes the RMA number, ...
What information is required to return a product for repair, exchange or refund from an international location?
If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA. If you have already ...
Primera's European Distributor (DTM) Technical Support Contact Information
DTM Print Technical Support Mainzer Strasse 131 65187 Wiesbaden Germany fon +49-(0)611-92777-0 fax +49-(0)611-92777-50 email: https://dtm-print.eu/en/form/support.html https://dtm-print.eu/en/ Article ID: 44880
Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer) 1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, ...
What are the Power Supply Specifications for Primera Products?
For Bravo, Bravo II, Bravo SE, Bravo SE-3, Optivault, Bravo XR, LX400, LX500, LX810, LX900, LX2000, ADL MAX, AP360/AP362, AP550 and Signature Z6. Input: 100-240 Vac Output: 12Vdc, 5.0A, 60W(max) Polarity: positive = inner / negative = outer (same as ...
Where can I find compliance documentation for Primera products such as MSDS sheets, RoHS compliance information, and Volatility Statements?
Compliance documentation can be found here: https://www.primera.com/compliance-documents Article ID: 64043
How do I prepare my unit for shipping to Primera for repair or exchange?
How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package ...
How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8? Windows Vista 1. Click the Start (Windows logo) button and navigate to All Programs. Go to Accessories and click Run. 2. Type msconfig in the box and click the OK ...
How do I uninstall and reinstall a printer on Windows 7, 8 10?
Please follow the instructions below. Browse to the Start button - Devices and Printers or search for "Devices and Printers". Make sure there are no documents in the print queue. Right click on the printer and click on 'Remove Device'. Click on Yes ...
After I plug in my printer, I receive ‘Unspecified Device’ in Devices and Printers. Unable to install the printer on Windows 7.
After I plug in my printer, I receive ‘Unspecified Device’ in Devices and Printers. Unable to install the printer on Windows 7. 1. Download the latest print driver from the link below and double click on the executable to extract the files to the ...
The Primera software program does not start or crashes immediately after starting (Any product or software).
If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local App Data is a hidden folder that will need be shown using this ...
How to Disable Driver Signature Enforcement in Windows 8.
How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC ...
What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?
To print from a user (non-admin) account, grant the rights below. Note: This generally applies to discontinued Primera printers or Bravo 4200 Series and Bravo SE-3. Currently shipping printers use an upgraded installer that sets proper rights at the ...
Error - There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel package vendor.
Error - There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel package vendor. There may be a problem installing the burn engine when another program ...
How do I update an existing Windows Driver to the latest version.
How do I update an existing Windows Driver to the latest version? If you already have a working driver for your Primera product installed, follow this procedure to update it to the latest version. 1. Go to the Start Menu - Control Panel - Printers ...
Manual Driver Installation Instructions: Errors: Installer stops on Verifying Driver stage - or - Device driver software was not successfully installed Error -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer)
Try the following solutions before manually installing. A. Run as Admin. Right-click on the driver installer file that you just downloaded. Choose "Run as Admin". Follow through the installation. If this procedure is successful the driver installer ...
How do I disable/enable Interactive Services Dialog Detection messages in Vista / 7 / 8 / 10 ?
How do I disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10? To disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10, click on the Start icon and search the word “services”. Click ...
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