Installation Error - No internet Connection - Missing Internet Connection (Primera Printers - PC Only)

If you receive a "Missing Internet Connection" error during the installation of the software, the Internet connection may be blocked by security software or the installer is not compatible with your OS version.   You may have to manually download the offline installer.

Windows OS Version.  The installer works with Windows 8, 10, and 11. It will not work with Windows 7.  You may be able to force it to install using one of the offline installers below, but you will not be able to update the software or firmware when they are available.  You may receive other unexpected errors.  The best solution is to use a PC with a supported operating system. 

Offline Installers (Note:   Offline installers are usually not the latest version of the installer but will allow the printer to function. We recommend performing an automatic update once Print Hub is installed. However, that may be blocked for the same reason.)

1. Eddie Offline Installer 2.4.3 (February 2023)
   
2. LX3000 Offline Installer 2.4.4 (April 2023)
   
3. LX610 Offline Installer 2.4.4 (May 2023)
   
4. LX600 Offline Installer 2.4.4 (May 2023)
   
5. LX910 Offline Installer 2.44 (June 2024)
   
6. LX500 Offline Installer 2.44 (August 2024)

Instructions:

1. Unzip the file. 

2. Run the Setup.exe file inside.

 Article ID: 010824

• Related Articles

• Can I use PTLink to print wirelessly to the IP60 from a Windows PC?

  While PTLink was designed for printing via AirPrint from a iPad or iPhone it is possible to print using AirPrint from a PC.  Follow these instructions: 1. Connect and install the IP60 first via USB using standard installer. 2. Open Devices and ...

• Missing Cartridge, Invalid Cartridge, Incompatible Cartridge, Incorrect Cartridge, Cartridge not installed correctly, or Cartridge Data Error (LX600, LX610, LX910, Eddie, LX3000 or IP60)

  If the cartridge is installed, but this error appears, it may be caused by insufficient contact between the cartridge and the carrier. Try the following: A. Verify the correct Part Number Cartridge for your printer is installed. 53491/53496 = ...

• Poor Quality Printing, Banding, Streaks, Missing Colors. My cartridge is defective. What can I do? (LX810, LX910, LX400, LX500, LX600, LX610, IP60, Bravo series, Eddie)

  If the cartridge has not been used for some time, the inkjet nozzles may dry out. 1. Clean / Test Print Print the Clean/Test Print described in this article. Send us a picture of the clean/test print! 2. Clean the Cartridge Manually Remove the ...

• BarTender Error: ShellExtension.dll Failed to Register during Installation

  A. Attempt to rerun the installer as an Admin user on the PC. The installer may not have the necessary rights on the PC to install. B. Install an Older Version first. 1. Uninstall BarTender 2022 and reboot the PC. 2. Install BarTender 2021 from this ...

• Ink Tank Missing/Unknown Error (LX3000/LX4000)

  Make sure you follow the procedure in the setup video to install the ink tanks properly. If all tanks are installed, and you receive this error, please try the following in this order. 1. Update to the latest firmware. This will ensure you receive an ...