How do I provide payment for international repairs?
How to
Make Your Payment for your International RMA Repair
2. In the Comp.Name & Cust# box enter your Company Name + your Customer Number. The customer number will be provided in payment request email from Primera. You will need to enter it twice to make sure it is correct.
Note: You can create a login for future payments after this initial payment.
3. Check the "I'm not a robot" box.
4. Click
the green "One-Time Payment" button.
5. On the next screen enter your Company Name, Phone, and Email.
6. Enter the payment amount which is your flat rate fee for your specific product + $50 for international shipping and customs fees. The flat rate amount will be provided in the payment request email from Primera.
7. Set Payment
Type to "01-Pre-payment".
8. In the pencil icon box, enter your RMA Number which will be in the email from Primera.
9. Under
Payment Method, click +Enter to add a Bank Account or
Credit/Debit Card, then click Enter Account.
10. Adjust
the Pay Date if needed.
11. Enter
your Customer Number provided in the payment request email from Primera.
12. Click
Continue to Payment.
13. Review
your details on the Verify Payment screen, then click "Make Payment".
14. If successful, you’ll see a
confirmation screen.
At this step, you may enroll your
account for quicker, secure future payments (requires one-time email
activation).
To add a supplemental payment to the
same order (e.g., multiple cards), click Return to Home.
Note: You will still receive your
final invoice directly from Primera at the email address we have on file. The E-Bill Express site is only
a payment gateway.
If you have
questions or need assistance, please contact us or visit the FAQ link at
the bottom of the payment portal.
Article ID: 090925
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