What information is required to return a product for repair, exchange or refund from an international location?

What information is required to return a product for repair, exchange or refund from an international location?

If you purchased your product from an international reseller, contact that reseller for return procedures.

If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA.  If you have already received your RMA, follow this guide to fill out customs documentation:

Commercial Invoice:

All international shipments require a Commercial Invoice to accompany the products into the USA. 

  • See the fillable form at the bottom of this article.  To digitally fill the form, download it, and then open it in Adobe Acrobat Reader (not in your browser).
  • You may also use your own form if you fill it out using the information below.
  • If you purchased your equipment from our website, you would receive a DHL prepaid return label and prefilled commercial invoice from the support agent after you contact them to set up your return.
  • Packages without proper customs documentation may be severely delayed and possibly returned to the sender.

Your Commercial Invoice should contain the following:

  • Return Type: U.S Product being returned for (Choose one: Credit, Repair or Exchange)
  • Product Code: (Product Name and Part Number) See subject of RMA Email
  • Value for Customs Purposes = $___________USD (see table below)
  • Harmonized Tariff: For repairs only:  9801.00.1043 for disc publishers, or, 9801.00.1045 for other products.
  • Primera's Federal Tax ID: is 41-1899601
  • Country of Manufacture: USA

Please use the following values for customs purposes:

 Product

Exchange / Repair Value

 Product

Exchange / Repair Value

 Bravo 41xx / XRP *

$400 / $200

 Bravo 42xx / XRP*

$400 / $200

 Bravo SE or SE-3*

$400 / $200

 LX2000/1000

$700 / $400

 Bravo2 / XR

$500 / $200

 IP60

$300 / $200

 Bravo Pro / XRP *

$400 / $200

 Signature / Z6

$300 / $100

 Bravo XRn

$800 / $400

 AP360 / AP362

$600 / $300

 CX1200 **

$1800 / $900

 FX1200

$1800 / $900

 LX900 / LX910

$500 / $300

 Eddie Printer

$800 / $400

 LX800 / LX810

$400 / $200

 Trio

$100

 LX400 / LX500

$300 / $200

 Toner Cartridge

$300

 LX600 / LX610

$500 / $300

 Ink Cartridges

$5 each

*For Blu-ray Disc Publishers add $100
** Printer Only – Country of Origin = China These values do not reflect actual value for shipping insurance purposes.

 

Article ID: 96987

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