What information is required to return a product for repair, exchange or refund from an international location?
If you purchased your product from an international reseller, contact that reseller for return procedures.
If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA. If you have already received your RMA, follow this guide to fill out customs documentation:
1. Shipping Costs and Duty/Tax.
- For warranty and non-warranty repairs (RMA-28, 30 and 50) the customer is responsible for shipping costs and Duty/Taxes.
- For Exchanges or returns (RMA-31,32,33 or 06) you will be provided with a prepaid shipping label which will automatically bill shipping costs and duty to Primera.
2. Commercial Invoice:
All international shipments require a Commercial Invoice to accompany the products into the USA.
- As a part of your RMA, we have generated a Commercial Invoice and sent it to the email associated with the ticket. Print that and provide it to the FedEx when you drop off your package.
- Alternatively , you may digitally fill the form attached below using the information below. First download it, and then open it in Adobe Acrobat Reader (not in your browser) before filling it out.
- You may also fill out a form provided to your by your shipping carrier using the information below.
- Packages without proper customs documentation may be severely delayed and possibly returned to the sender.
Your Commercial Invoice should contain the following:
- Return Type: U.S Product being returned for (Choose one: Credit, Repair or Exchange)
- Product Code: (Product Name and Part Number) See subject of RMA Email
- Value for Customs Purposes* = $___________USD (Use the flat rate repair cost on this table)
- Harmonized Tariff: For repairs only: 9801.00.1043 for disc publishers, or, 9801.00.1045 for other products.
- Primera's Federal Tax ID: is 41-1899601
- Country of Manufacture: USA
*Note: These values do not reflect actual value for shipping insurance purposes.
Article ID: 96987
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