What information is required to return a product for repair, exchange or refund from an international location?
If you purchased your product from an international reseller, contact that reseller for return procedures.
If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA. If you have already received your RMA, follow this guide to fill out customs documentation:
Commercial Invoice:
All international shipments require a Commercial Invoice to accompany the products into the USA.
- See the fillable form at the bottom of this article. To digitally fill the form, download it, and then open it in Adobe Acrobat Reader (not in your browser).
- You may also use your own form if you fill it out using the information below.
- If you purchased your equipment from our website, you would receive a DHL prepaid return label and prefilled commercial invoice from the support agent after you contact them to set up your return.
- Packages without proper customs documentation may be severely delayed and possibly returned to the sender.
Your Commercial Invoice should contain the following:
- Return Type: U.S Product being returned for (Choose one: Credit, Repair or Exchange)
- Product Code: (Product Name and Part Number) See subject of RMA Email
- Value for Customs Purposes = $___________USD (see table below)
- Harmonized Tariff: For repairs only: 9801.00.1043 for disc publishers, or, 9801.00.1045 for other products.
- Primera's Federal Tax ID: is 41-1899601
- Country of Manufacture: USA
Please use the following values for customs purposes:
Product | Exchange / Repair Value | Product | Exchange / Repair Value |
Bravo 41xx / XRP * | $400 / $200 | Bravo 42xx / XRP* | $400 / $200 |
Bravo SE or SE-3* | $400 / $200 | LX2000/1000 | $700 / $400 |
Bravo2 / XR | $500 / $200 | IP60 | $300 / $200 |
Bravo Pro / XRP * | $400 / $200 | Signature / Z6 | $300 / $100 |
Bravo XRn | $800 / $400 | AP360 / AP362 | $600 / $300 |
CX1200 ** | $1800 / $900 | FX1200 | $1800 / $900 |
LX900 / LX910 | $500 / $300 | Eddie Printer | $800 / $400 |
LX800 / LX810 | $400 / $200 | Trio | $100 |
LX400 / LX500 | $300 / $200 | Toner Cartridge | $300 |
LX600 / LX610 | $500 / $300 | Ink Cartridges | $5 each |
*For Blu-ray Disc Publishers add $100
** Printer Only – Country of Origin = China These values do not reflect actual value for shipping insurance purposes.
Article ID: 96987
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