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My Custom Label Order is Incorrect or Defective. What can I do?
Please contact Primera Technical Support to troubleshoot this problem and possibly request a redo of your label stock. You and Primera Support can use this guide to determine the cause and find a solution. First, we must determine if the stock is ...
Filter Failed message appears in print queue. Eddie or LX Series Printer is not printing. Ventura, Catalina, Big Sur, Monterey and Sonoma require new drivers (Mac).
Try these steps in order. 1. Install the latest version. Occasionally, the driver will be corrupted after an OS update. Download the latest version from the products download page. You can find the latest software for your product at the location ...
How do I load label stock, adjust the gap sensor, change print cartridges or change a print head (LX900 Videos)?
Videos can be found at the bottom of the LX900 downloads page. Article ID: 44548
Labels are printing with poor quality or missing colors. (LX900)
Try the following solutions: 1. Change the Cartridge. Check your cartridge levels. If the lowest percentage color corresponds to a missing color in your print, replace that cartridge. Even if the software reports that the cartridge has 30% ink ...
Is the LX900 networkable? Can I use a USB to Ethernet Print Server?
Is the LX900 networkable? Can I use a USB to Ethernet Print Server? The LX900 cannot be shared over the network using standard Windows or Mac printer sharing methods. However, it will work using a USB to Ethernet Print Server. You will need a ...
Can the warning points for low ink be adjusted on the LX900?
Can the warning points for low ink be adjusted on the LX900? Yes! You can adjust the low ink warning level on the LX900 in two ways. 1. Edit this file: "C:\ProgramData\PTI\Drivers\Color Label 900\pt_900.ini" Adjust the values of these keys. ...
During printing the printhead often quickly moves all the way to the right and back -or- less often it will move to the right and stop for a few seconds and then continue printing. (LX900)
During printing the printhead often quickly moves all the way to the right and back -or- less often it will move to the right and stop for a few seconds and then continue printing. (LX900) These actions are part of the printer's automatic self ...
What are the Label and Roll Specifications for the LX900?
LX900 Label Specifications Test all custom made label stock with the intended printer before ordering large quantities! Below is an excerpt from the Users Manual which includes the label and roll specifications: LX900 Label and Roll Specifications ...
How do I calibrate the loop sensor on the LX900?
1. Unload the label stock and remove it from the printer. 2. Turn off the printer. 3. While holding down the feed button, turn the printer power back on. 4. Reload the label stock. Article ID: 46249
The LX900 is not printing. Nothing happens when I click print.
1. Connect the USB Cable and Power. 2. Printer Driver. Make sure the latest printer driver is installed. 3. Turn off UAC. See this article. (Windows Vista, 7 or 8 only) 4. Give rights to the LX900. Open the Devices and Printers folder, ...
LX900 resets / turns off and back on if multiple different print jobs are sent to the printer at the same time.
Normally when you print from BarTender or other applications you would choose a single label and print multiple copies of that label. However, occasionally there may be a need to print one copy of multiple different labels so that a queue of 5 or ...
Print Quality Guide for the Primera LX2000 Color Label Printer.
Print quality, cartridge settings and saturation are controlled by two settings in the driver. Saturation/Ink and Quality. You can access the driver settings before you print from any application by clicking the preferences/properties button or you ...
How do I network my LX2000? Can the LX2000 be shared?
The LX2000 can be networked and shared via wireless or Ethernet. During the initial setup, the installer will ask how you would like to connect your printer. At that time you can choose wireless, Ethernet or USB. If you choose one option, such as ...
Print Head Jammed error message displayed in PTStatus2000 software (LX2000).
This error means that the print head is stuck over the maintenance cap used to seal the cartridge nozzles on the right side of the printer or anywhere along the carrier path. Try these possible solutions: Remove power from the printer. Disconnect ...
How do I find my LX2000 printer IP address? Can I change the IP address? Does the LX2000 have a web admin page?
How do I find my LX2000 printer IP address? If you do not know the IP address you can find it in the PTStatus2000 software. Go to a PC that is already connected wirelessly to the LX2000. Open PTStatus2000. Click on the info icon. Choose "More ...
How do I uninstall / remove the LX2000 driver?
To completely remove the driver and all components, follow these instructions: 1. Go to Control Panel - Add/Remove Programs. 2. Uninstall both Primera Color Label Printer 2000 Basic Device Software and SWFWClientx64. See below. 3. During the ...
How do I use Apple AirPrint to print from my iPad, iPod, or iPhone to the LX2000?
How do I use Apple AirPrint to print from my iPad, iPod, or iPhone to the LX2000? Important! First, you will need to set the printer up in wireless mode using either the PC or Mac printer installer. Use these instructions. Open the app you want to ...
Print briefly appears in the printer queue and then disappears. Nothing is printed. (LX2000)
Print briefly appears in the printer queue and then disappears. Nothing is printed. (LX2000) On some systems (especially Windows Server OS versions) it may be necessary to give special permissions to the Spool\Printers folder depending on existing ...
What is the difference between the pigment ink found in the LX2000 and the dye ink found in the LX900?
Please refer to this Pigment vs Dye Comparison document.Article ID: 74051
Black ink is fading to Brown. (LX900)
The LX900 uses dye based ink that has excellent water resistance but is not as resistant to light (UV). Over time black dye based ink can fade to brown. To resolve this issue we have introduced a pigment ink option. Pigment ink has excellent ...
Print Head Failed error message is displayed in the status monitor. (LX2000)
Print Head Failed message can be a temporary condition. Follow these instructions: Remove the Print Head. Power off the printer. Wait 1 minute (This is necessary for all internal capacitors to discharge). Clean the copper contacts on the printer and ...
The ink is smearing across the label while printing (LX2000-LX1000).
Labels naturally have a slight round to them as they come off the roll. This is called “memory” because the labels want to return to the original shape/curve that they were on the label roll. This rounding effect is increased the closer you get to ...
How do I turn off the wireless signal on my LX2000?
The LX2000 has Built-in wireless 802.11b/g/n To turn off Wireless, press and hold Resume/Feed & Pause/Unload simultaneously until the Wireless icon in the lower right corner of the display disappears. Press and hold the same two buttons to turn it ...
Printer Failed or "Paper Servo" Error (LX1000/LX2000).
This error indicates that the left margin offset setting has been adjusted outside of the printer's printable range. To fix this issue, follow these steps: Open the Status Monitor (PTStatus). Click on the Settings Tab (Third Tab on the left). ...
Which ink should I use in my LX500, LX610, LX600, LX910 or LX3000 – Dye or Pigment?
There are two types of dye ink and one type of pigment available for each of the five LX label printers. Please refer to the chart below: To determine which type of ink is best for each situation Primera performed several print tests and water ...
PTStatus - Status Monitor is crashing when it is launched or does not open. (LX500, LX900, LX2000)
Delete the folder below and then relaunch PTStatus: LX500 C:\Users\<username>\AppData\Local\Primera_Technology,_Inc" LX900 XP = C:\Documents and Settings\<user name>\Local Settings\Application Data\Primera_Technology_Inc Vista/7/8/10 = ...
LX Series Printer prints only one copy of a multiple copy job and then stops when printing from Corel Draw. (LX400-800-810-900)
LX Series Printer prints only one copy of a multiple copy job and then stops when printing from CorelDraw. (LX400-800-810-900) LX series printers require a document to be sent to the queue several times to print multiple copies. To print without ...
Nicelabel File Menu Bar is missing. How can I fix it?
To fix this problem, please follow the instructions below. 1. Close Nicelabel. 2. Delete the following key and subkeys in Windows Registry: HKEY_CURRENT_USER\Software\EuroPlus\NiceLabel\5.0\DESKTOP\Bars * To access the registry, go to Start – Run ...
Graphics Load Failed! - Nice Label Error
Graphics Load Failed! Could be Invalid File Name! - Nice Label Error Graphics files (jpg, bmp, tif, etc.) used in a Nice Label file are not embedded with the label file itself. This allows you to associate multiple labels to one graphic file. If ...
What is the difference between Nice Label SE and the upgraded version?
What is the difference between Nice Label SE and the upgraded version? The upgrade to Nice Label includes the following additional features: - Database integration - Layering abilities - Multiple labels across one print area For a full comparison ...
Can I print two different or the same sized labels (front and back) consecutively using an LX Series Label Printer? Can I print multiple pages?
Use the following procedure to print two consecutive labels: If you are printing two labels consecutively that are different sizes use the procedures below. If you are printing two labels that do not meet the minimum height requirement of 0.75" you ...
How do I print to the LX800-810-400-900 from Adobe Acrobat Reader? (PC Only)
How do I print to the LX800/LX810/LX400/LX900 from Adobe Acrobat Reader? (PC Only) 1a. Open the image that you would like to print. If there is white space around the label the page size may be too large. See 1b and 1c for further instructions 1b. ...
Label Graphic Design Tips for Beginners and Professionals. (LX600-LX610-LX900-LX910-LX2000)
Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality labels out of your LX series label printer. 1. Image Size/Shape. The image size should correspond to the size of the label you will be ...
When importing an image into Nice Label the image is imported much smaller or larger than the size of the label.
When importing an image into Nice Label the image is imported much smaller or larger than the size of the label. Nice Label will import images with the correct size if the image being imported is 600 DPI. If the image is less than 600 DPI it will ...
Essential Guide to Aligning Full Bleed Prints on an LX Series Label Printer
Essential Guide to Aligning Full Bleed Prints on an LX Series Label Printer 1. Load the label stock correctly. If this is not done correctly nothing else matters! - See KB Article Tip! Tear off the first label from the liner each time you load it ...
Are there printer control commands or an SDK that can be used to integrate the LX400/LX800/LX810/LX900/LX2000 into a printing system?
Are there printer control commands or an SDK that can be used to integrate the LX400/LX800/LX810/LX900/LX2000 into a printing system? There is no SDK or printer commands for printing to the LX series printer. The printer only accepts rasterized ...
When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)
When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE) 1. Make sure that you add the graphic, text or barcode objects in the order that you want them to appear. In other words, if you add a ...
What sensor type should my LX 400-800-810-900 printer be set to?
What sensor type should my LX 400-800-810-900 printer be set to? This depends entirely on how the label stock is formatted. See the simple graphic below for direction on which type of label stock requires which sensor. Match what your label stock ...
How do I print a two page (front-back) label using BarTender Ultralite? (LX Series Label Printer)
The instructions below are for two page labels where both the first and second page are the same size. Each have separate designs. This would typically be used for front-back labels on a container. For different sized front and back labels you ...
Ink on Labels are running, bleeding, scratching or smearing after water contact. (LX Series Printers)
In most cases, ink should not run or bleed from the label when exposed to water. However, certain images/label designs may be more susceptible to slight bleeding. Follow these steps to minimize bleeding. Use 53013 CMY + Ultra Black. If you are using ...
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