1. The printer utility is open. Close the printer utility. Now cancel and resend your print job. The printer utility allows you to see ink levels etc. The printer will not print if this utility is open. If you are using PTPublisher, the ink levels are displayed through that application instead.
2. Install Rosetta. Rosetta is a mac software that translates Intel processor apps to Mac M1 chip architecture. Follow these detailed instructions to install Rosetta from Terminal. (1. Search for "Terminal", 2 Run this command: softwareupdate --install-rosetta 3. Agree to the license. You are done. )
3. Check your cartridge. If you are using the new Catalina/Big Sur/Monterey 2.0 drivers for the Disc Publisher SE-3, 4200 Series or LX500, please make sure you are using the following cartridges:
- 053334 (SE-3 or 4200) OK to USE
- 053374 (LX500) OK to USE
You can no longer use the 53332, 53335 or 53376 (LX500) cartridges with the new Catalina Driver.
4. Update Driver. You may need to update or reinstall your driver to the latest version if you have recently updated your Mac OS. This is especially true if you have updated from an OS before OS 10.15 Catalina. This OS and those after it require new 64-bit drivers.
The following drivers are tested confirmed compatible with OS 10.15 Catalina, OS 11 Big Sur and OS 12 Monterey:
Article ID: 55769