PTStatus - Status Monitor is crashing when it is launched or does not open. (LX500, LX900, LX2000)

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• LX2000/1000 prints but the PTStatus (status monitor) says offline

  Ensure the SWFWClient.exe file is located in the installation folder. C:\Program Files\Primera Technology\Primera Color Label 2000\Bin Make sure SWFWClient64 client is running. Ensure Windows Firewall or other firewalls are not blocking this program ...

• Print Queue- PT Status Monitor says Printing, but there's no activity on the printer. LX400, LX900, LX1000, LX2000 (Windows 10 1903 release)

  Windows 10 release 1903 causes these issues.  Try the following solutions: 1. Update to the latest version of Windows.  Windows 10 release 2004 fixes this issue.  Alternatively, you may upgrade your existing version of Windows 1903 or 1909 with a ...

• LX 2000/ LX 1000 - Error Message: failed printhead, printfailure impropershutdown

  LX2000 - Error Message: failed printhead, print failure improper shutdown Solution 1: Perform a print head alignment described below.   This will clear and resolve the mentioned error message and allow you to print.  Solution 2: Install a new print ...

• The Primera software program does not start or crashes immediately after starting (Any product or software).

  If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local App Data is a hidden folder that will need be shown using this ...

• Print Head Failed error message is displayed in the status monitor. (LX2000)

  Print Head Failed message can be a temporary condition.  Follow these instructions: Remove the Print Head. Power off the printer. Wait 1 minute (This is necessary for all internal capacitors to discharge). Clean the copper contacts on the printer and ...