CX1200-FX1200
How do I change the Serial Number on my replacement CX1000/CX1200 print engine to match my previous PTPrint License File?
When you receive a replacement CX1000 or CX1200 you will need to change the serial number of the replacement to match the previous serial number. This will allow you to use the same PTPrint license. On the New Printer: 5. Select Printer Setup using ...
FX1200 Packaging Instructions
Send only the cutter module. This is typically what needs repair most often. The cutter module can be removed from the FX1200 using the instructions attached below. The entire FX1200 must be put in a crate and sent via courier. It is very rare that ...
CX1200 Packaging Instructions
Send the unit in its original shipping box. Tape the waste toner door closed. Leave the Toner, ITU and Fuser inside the printer. See the packaging instructions below for more details.
How do I completely remove and reinstall PTFinish? (FX1200)
How do I completely remove and reinstall PTFinish? (FX1200) Uninstall PTFinish from Add/Remove programs in the Control Panel. (Windows Vista and Windows 7 users will need to go to the Control Panel – Programs & Features - Uninstall a Program) ...
How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200)
How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200) To create a tech support report, follow these instructions: CX1200/CX1000 1. Open the Status Monitor by going to Start - All Programs - ...
How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)
How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200) The printer keeps a fuser page counter because as the fuser ages the rubber fusing roller gets softer. This allows it to emanate more heat. To maintain even fuser temperature the ...
I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)
I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200) Delete CX1200Carts_(Ip address).xml and CX1200CartsOld_(Ip address).xml from C:\program data\PTI\PTprint. If using ...
How long do die cutting blades last? (FX1200)
How long do die cutting blades last? (FX1200) The longevity of the blades depends on the type of material being used; how much material was cut; and the number of times the blades scored through the liner coming into contact with the wear ...
Nothing happens on the FX1200 after I press Run Job (FX1200).
Nothing happens on the FX1200 after I press Run Job (FX1200). 1. Moved Cut File. This is indication that the cut file has moved locations since the time when the cut file was first loaded into PTfinish. This is typically caused by the removal of ...
ERROR: limitcheck OFFENDING COMMAND: setpagedevice is printed instead of the image. (CX1200)
ERROR: limitcheck OFFENDING COMMAND: setpagedevice is printed instead of the image. (CX1200) The full error is listed below: ERROR: limitcheck OFFENDING COMMAND: setpagedevice STACK: -dictionary- 2098.0 612.0 1 0 0 This indicates a RIP error. The ...
Vertical Target Error or Horizontal Target Error (FX1200)
1. The cutter sensor cannot find the eyemark/target. Manually adjust the web so that the target is in the carrier window. 2. The print quality of the target may not be sufficient. Check for light or inconsistent printing on the target. 3. The ...
What are the PTFinish Advanced Tab Settings used for? (FX1200)
What are the PTFinish Advanced Tab Settings used for? (FX1200) Advanced Offsets Tab CtrlByte - Controls error reporting within PTfinish. Default value is 16, which means that error reporting is turned on. A value of 0 or 255 will turn off ...
What types of slitter blades are available for my FX1200 or FX1000? What are the slitter blade specifications? (FX1200 - FX1000)
What types of slitter blades are available for my FX1200 or FX1000? What are the slitter blade specifications? (FX1200 - FX1000) Note: This article applies to FX1200s with a serial number greater than 2120400176 which include the rectangular blade ...
The print has a repeating defect. How can I determine what is wrong? (CX1200-CX1000)
The print has a repeating defect. How can I determine what is wrong? (CX1200-CX1000) Print the repeating defect locator found below. Compare it to the print. Match the reference line to the first instance of the defect and analyze what component ...
The printer skips one page between every print. (CX1000)
The printer skips one page between every print. (CX1000) The CX1000 is printing the image too long. It stops printing too late for it to see the next black mark so it has to skip one. 1. Try a stretch calibration. See this article. 2. The Black ...
The CX1200 is not cutting the media/paper after the print is complete (CX1200).
The CX1200 is not cutting the media/paper after the print is complete (CX1200). 1. Check for proper cutter operation. Press the cut button. If it does not cut, check the six pin cable connection between the cutter and unwinder. Be sure all ...
What are the FX1200 cut file specifications including target mark size and position?
What are the FX1200 cut file specifications including target mark size and position? See the diagram below: Article ID: 44815
How do I update firmware on my FX1200?
If you replace a distribution board (140481) or any mandrel location board (140482) you will have to resend the firmware to push the correct firmware to the new board. 1. Download the latest FX1200 Firmware ...
How do I uninstall and reinstall PTPrint? (CX1200)
1. Before uninstalling the current version of PTPrint you will need to have access to the CX1200 license files. These are located on the CX1200 installation disc. If you do not have access to the installation disc but already have PTPrint installed ...
What are the label size and media specifications for the CX1200 and FX1200?
What are the label size and media specifications for the CX1200 and FX1200? Please Note: If you are cutting your printed label on the FX1200, the specifications listed for this device will override any specifications listed for the CX1200. CX1200 ...
How do I print the print quality test pages? (CX1200)
How do I print the print quality test pages? (CX1200) The print quality test pages can be used to diagnose several print quality issues. You may be asked to perform this test by tech support. 1. On the printer's control panel, set the default ...
When pressing Run System Forward (arrow to the right) the media stops after moving only a small amount. (FX1200)
When pressing Run System Forward (arrow to the right) the media stops after moving only a small amount. (FX1200) 1. Make sure the cover is closed on the cutter. 2. Make sure there are no errors on the Run tab. For example an out of media error ...
My toner cartridge is empty but the software/LCD display says I still have toner left. (CX1200)
My toner cartridge is empty but the software/LCD display says I still have toner left. (CX1200) The display of toner levels in the software and the printer control panel is an estimate and may not always be accurate. However, you can be assured that ...
My toner cartridge is defective. The ITU or fuser is defective. What can I do? (CX1000-CX1200)
A. Cartridges B. ITU and Fuser C. Replacement Procedure. A. CARTRIDGES: Contact Primera Technical Support via phone at 763-475-6979 or via email at http://www.primera.com/contact_tech_support.cfm if you experience any of these conditions which might ...
The paper is walking to the front and back of the lower take-up mandrel. Sometimes it rides up on the lower take-up mandrel clear guide and wrinkles the paper and other times it goes too far forward. (FX1200)
The paper is walking to the front and back of the lower take-up mandrel. Sometimes it rides up on the lower take-up mandrel clear guide and wrinkles the paper and other times it goes too far forward. (FX1200) 1. Make sure guides 3 and 4 closest ...
RIP 900 Service Software Error - Offending Range Check Command. Error displayed on CX1200 control panel. (CX1200)
RIP 900 Service Software Error - Offending Range Check Command. Error displayed on CX1200 control panel. (CX1200) This indicates that the print resolution setting in the driver is set to something other than the defaults. To change settings follow ...
The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200).
1. Make Sure the PreDiecut check box in the Status Monitor is NOT checked if you have a CX1200. 2. If the printer receives only black printing data it will not work for more than one page. Make sure "Print in Black in White" is NOT checked in the ...
What type of regular maintenance is required for the CX1200?
What type of regular maintenance is required for the CX1200? Almost all of the maintenance that would be required to keep the CX1200 running smoothly could also be accomplished simply by replacing the components that touch the paper. In other words, ...
How is cost per label calculated in the CX1200 Status Monitor?
How is cost per label calculated in the CX1200 Status Monitor? 1. Cost is determined starting with 4 fixed yield values from each of the cartridges. The yield is the number of printed pages you will receive out of each cartridge at 5% coverage per ...
Back or front edge of the print is printing light/faded or is speckled with unprinted areas - general poor transfer. (CX1200)
Try the following solutions in this order: 1. Change Custom Type 5 to Glossy. On the printers control panel press the Menu button - Choose Paper Menu - Choose Custom Types - Choose Custom Type 5 - Choose Glossy. Note: MP paper size/type must be set ...
What are the recommended storage and use conditions for CX1200 label stock and toner cartridges?
What are the recommended storage and use conditions for CX1200 label stock and toner cartridges? Important Note: To achieve optimal storage and use conditions it may be necessary to purchase and install an air conditioning unit if you are using the ...
905.44 Engine Software Error is displayed on the front panel. (CX1200)
This error may appear immediately or after "Calibrating" appears for some time on the front panel. 1. Replace any low or empty cartridges. Shut off the printer. Turn the printer back on. If this does not clear the error, move on to step 2. 2. ...
There are toner streaks in the printed output running in the direction of the paper feed. (CX1200)
There are toner streaks in the printed output running in the direction of the paper feed. (CX1200) This is caused by a bubble, bump or wave in the paper that occurs between the transfer of the toner to the paper and the fusing of the toner to the ...
Label Stock jams before entering the Fuser - Error 201.xx or 202.xx
Label Stock jams before entering the Fuser - Error 201.xx or 202.xx The stock may be too thick. Check the information below. If it is too thick you can attach a leader using known working stock. This will allow the stock to be pulled through the ...
How do I convert MSI to Square Meters or Square Meters to MSI? How do I calculate MSI?
How do I convert MSI to Square Meters or Square Meters to MSI? How do I calculate MSI? Use the following formulas: Convert Square Meters to MSI - MSI = 1.5425 X m² (Square Meters) Convert MSI to Square Meters - Square Meters = .64 X MSI MSI = 1000 ...
How often do I need to replace the CX1200 ITU, Fuser and Waste Toner Receptacle?
How often do I need to replace the CX1200 ITU, Fuser and Waste Toner Receptacle? ITU = Replace every 120,000 pages* (11.5" page) 115 rolls of standard 1250' paper. FUSER = Replace every 120,000 pages* (11.5" page) 115 rolls of standard ...
Toner is flaking/rubbing off the media. Toner is not fusing/adhering to the media. Toner is coming off the label. (CX1000-CX1200)
Certain types of media can exhibit poor toner fusion immediately or after 100 feet of printing. In some cases you can fix this by increasing fuser temperature. Fuser temperature can be increased a total of 27 F degrees (15 C) from 338 F (170 C) to ...
Can I use my existing dies to cut labels printed on the CX1200?
Can I use my existing dies to cut labels printed on the CX1200? Generally, the answer is no. Most label houses use dies that have 1/8" between cuts. If the printed labels have the standard 1/16" over bleed, that means the printed output has to be ...
CX1200 displays Paper Jam Error 200.28 in A,B,D - or 202.30 in D, K, L.
200.28 A, B, D = Input sensor tripped. Focus on the left side of the printer. 202.30 D, K, L = Output (fuser) sensor tripped. Focus on the right side of the printer. There are many different paper sensors in the CX1200. Either of these errors means ...
CX1200 prints the following error: Rangecheck offending command SetPageDevice
CX1200 prints the following error: Rangecheck offending command SetPageDevice. The minimum page size height for any print sent to the CX1200 is 8.51" (217mm). If you send a page equal to or less than 8.5" this is the error that will be printed. ...
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