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The printer prints only part of either every disc or every few discs when burning and printing CDs or DVDs. The partially printed disc is placed in the finished bin and the job continues normally or stops completely. (MAC only)
The printer prints only part of either every disc or every few discs when burning and printing CDs or DVDs. The partially printed disc is placed in the finished bin and the job continues normally or stops completely. (MAC only) This is a known issue ...
How do I perform the Calibrate Last Disc procedure required for Bravo II firmware version 1.25 or higher and Bravo XR or OptiVault firmware version 2.07 or higher?
How do I perform the Calibrate Last Disc procedure required for Bravo II firmware version 1.25 or higher and Bravo XR or OptiVault firmware version 2.07 or higher? The Calibrate Last Disc (PC) or Calibrate One Disc Offset (MAC) utility is found ...
Receive "Error opening File" message when opening SureThing version 3.x file in SureThing version 4.x.
Receive "Error opening File" message when opening SureThing version 3.x file in SureThing version 4.x. Download and install the SureThing patch to fix this issue. SureThing Patch -- 7 MBArticle ID: 45076
(Mac Only) My Bravo (not Bravo II) robotic arm is running into the input and output bins as it moves.
(Mac Only) My Bravo (not Bravo II) robotic arm is running into the input and output bins as it moves. To fix this problem, please contact tech support for a Discribe software upgrade. This articles applies to MACs only.Article ID: 44669
Unable to print Business Card discs, "Hockey Rink" discs or Mini discs on my BravoPro. (PC Only)
Unable to print Business Card discs, "Hockey Rink" discs or Mini discs on my BravoPro. You will need to download and install the updated printer driver if you have a version lower than 1.03. To find your driver version, go to Start - Control Panel - ...
The Business Card Adapter Kit does not work with my BravPro. The picking arm stops about 1 inch over the disc.
The Business Card Adapter Kit does not work with my BravoPro. The picking arm stops about 1 inch over the disc. The BravoPro requires a special business card adapter kit. The Bravo / Bravo II kit will not work with the BravoPro. The BravoPro kit ...
Discs are printing with poor quality or poor color matching, streaks, banding, or missing colors. (BravoPro or XRP Only)
Discs are printing with poor quality or poor color matching, streaks, banding, or missing colors. (BravoPro or XRP Only) Four print settings affect print quality and color matching on a Bravo Pro or XRP: Print Quality, Disc Surface Quality, Ink ...
Continuous alternating fast flashing lights appear when the unit is powered on. (BravoPro-XRP)
Continuous alternating fast flashing lights appear when the unit is powered on. You may have a defective cartridge. Try the following: 1. Remove both the color and the black cartridge. 2. Power off the unit. 3. Power on the unit with no cartridges ...
BravoPro or XRP stops burning and printing simultaneously. (PC Only)
BravoPro or XRP stops burning and printing simultaneously. (PC Only) Description: Burn and print job starts correctly burning at the same time that it prints but eventually the unit starts to finish an entire round of burning and printing before ...
Windows 10 Update 1803 causes incompatibility with Bravo Pro Xi Driver
Windows 10 Update 1803 (5-10-2018) causes driver to no longer communicate with the Bravo Pro Xi. Solutions: Option 1: Uninstall the 1803 Windows Update. Option 2: Uninstall the Bravo Pro Xi Driver. Follow this article. Manually reinstall the driver ...
Can the alignment warning that appears after a new cartridge is installed be bypassed? (LX800-BravoPro)
Can the alignment warning that appears after a new cartridge is installed be bypassed? (LX800-BravoPro) Yes, but print quality may suffer. The alignment print performs a voltage calibration to make sure just the right amount of ink is spit -- if you ...
Unable to add PRN files to a Primo Job when using BravoPro. I receive an error - Not a valid file format.
Unable to add PRN files to a Primo Job when using BravoPro. I receive an error - Not a valid file format. There is a patch available to fix this probem. Click on the file below to download the patch. DPProPrnPatch.exe Using PRN files with the ...
After installing PTPublisher 1.2.3 or greater the robotic arm continuously checks the bins for media. (BravoPro or XRP only)
After installing PTPublisher 1.2.3 or greater the robotic arm continuously checks the bins for media. (BravoPro or XRP only) Solution: Upgrade the firmware of the unit to the latest version. Firmware Upgrade PageArticle ID: 45047
There is a disc stuck in my drive. My CD/DVD Drive is making unusual noises whenever I attempt to burn a disc. The disc is rejected or the software locks up.
There is a disc stuck in my drive. My CD/DVD Drive is making unusual noises whenever I attempt to burn a disc. The disc is rejected or the software locks up. Problem: Check for a clear disc stuck in the recorder. Clear discs are typically put in the ...
What is a PRN file and how do I create one?
What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also ...
The Packet Writing installed on this computer is currently formatting a disc.
The Packet Writing installed on this computer is currently formatting a disc. Typically, this means that a disc in one of the drives of your computer is currently spinning up to be read by the computer. Usually, If you try again, the message will not ...
How do I add CD Text to an Audio Job in PrimoDVD or PTBurn SDK?
How do I add CD Text to an Audio Job in PrimoDVD or PTBurn SDK? Adding CD Text in PrimoDVD: Go to File - New Job - Audio Disc. Add the wav or mp3 files as you normally would by right clicking in the data window at the bottom right side of the ...
The ink is not drying on my discs. What's wrong?
The ink is not drying on my discs. What's wrong? When printing to an inkjet printable CD/DVD the ink is not intended to dry at the surface of the disc. Instead, ink is actually being absorbed into the white or silver coating on the CD/DVD where it ...
You must install SureThing Version 3.12 (or Higher) if you want to print STD files. Until then, you will be limited to printing .prn files.
If you receive this message when launching Primo DVD, the version of SureThing CD Labeler you have installed on your computer does not support the linking capabilities of Primo DVD. In otherwords, if you create a label in SureThing and you want to ...
Can I span data over multiple discs so that I can use my Disc Publisher as a back up device? (Windows Only)
The latest version of PTPublisher can span data over multiple discs using the Data Project type. The latest version of PTPublisher can be downloaded here. Instructions: On the data project screen, if you have selected more data than can be burned on ...
PTBurn Client takes a long time to find my server. Can I specify the server name manually?
PTBurn Client takes a long time to find my server. Can I specify the server name manually? Yes, on some larger networks, it may be more efficient to specify the server manually. Below are the steps to do it: 1. After the installation has completed, ...
How do I burn to a DVD using PTburn?
To burn a DVD in PTBurn: 1. Choose Data Job from the Main Menu. 2. Click Set Options on the Data Job Screen. 3. Check the DVD box. See Options panel below: 4. Click "Set" to save options. 5. Add the data to your job by dragging and dropping files or ...
The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature) The blinking power light indicates that the unit has a cartridge problem. There ...
The printer is printing over and over on the same disc -or- an Out of Paper message appears after the first disc is printed -or- the cartridge (left) light is flashing rapidly after the disc is printed.
The printer is printing over and over on the same disc -or- an Out of Paper message appears after the first disc is printed -or- the cartridge (left) light is flashing slowly after the disc is printed. This problem can be caused by several items. ...
Black text is printing blurry or with shadowing.
Black text is printing blurry or with shadowing. There are several possible reasons for this problem. All of them have to do with the driver preferences. Go to Start - Control Panel - Printers and Faxes - right click on the printer (Signature or ...
How do I get the most ink from my cartridges, yet maintain good quality? (Signature, Bravo, Bravo II only)
How do I get the most ink from my cartridges, yet maintain good quality? (Signature, Bravo, Bravo II only) The following settings affect ink usage. These setting can be found in the printer driver preferences. PC: Go to Start - Control Panel - ...
The printer does not have the proper cartridge installed for the current driver settings.
The printer does not have the proper cartridge installed for the current driver settings. This error is received when you open Primo DVD. It occurs when you have only one cartridge installed but the printer driver is set to Color + Black. Either ...
PrimoDVD Error - No external drives found -or- The Bravo drive does not show up in "My Computer" (BravoPro, II, XR - PC Only)
PrimoDVD Error - No external drives found -or- The Bravo drive does not show up in "My Computer" (BravoPro, II, XR - PC Only) 1. Plugin Sequence. Try this sequence for getting the PC to recognize the unit's burner drive(s): a. Shutdown (not restart) ...
My Business Card Adapter Kit or Kiosk mode software did not install correctly. I receive error messages during or after the installation.
My Business Card Adapter Kit or Kiosk mode software did not install correctly. I receive error messages during or after the installation. The software that is packaged with the Bravo II already contains the necessary updates that allow Kiosk mode ...
When I turn on (plug in) my Bravo II the cartridges never separate from the arm and I get a flashing Ink (left) light.
Click here to update your Bravo to the latest firmware. This problem will be fixed if you update to this version. Article ID: 44565
What is Blu-ray?
What is Blu-ray? The following web page has an informative FAQ that discusses this topic. http://www.emedialive.com/articles/readarticle.aspx?articleid=11392Article ID: 44984
When attempting to save settings as defaults in the Macintosh Bravo II or XR driver the Discribe program crashes - or - if printing only the settings are not saved as defaults.
When attempting to save settings as defaults in the Macintosh Bravo II or XR driver the Discribe program crashes - or - if printing only the settings are not saved as defaults. This problem only applies to users running 10.4.x or greater. The ...
Can I print with only a color cartridge installed using a Bravo II or Bravo XR? (Bravo II / XR)
You may print with only a color cartridge installed. Follow the steps below. 1. Remove the black cartridge. Close the lid after removing the cartridge. 2a. If printing from PTPublisher, on step two (Add a Print File..) set your Cartridge setting to ...
My Bravo printer tray does not fully retract. It stops half way and then the cartridge (left) light blinks rapidly.
My Bravo printer tray does not fully retract. It stops half way and then the cartridge (left) light blinks rapidly. There is probably a disc stuck behind the printer tray which is preventing it from moving all the way back into the printer. You ...
My Bravo II / BravoPro is burning CDs and DVDs very slowly. What can I do to speed it up?
My Bravo II / BravoPro is burning CDs and DVDs very slowly. What can I do to speed it up? 1. USB 2.0 The Bravo II requires a high speed USB 2.0 port to properly function. A USB 2.0 port looks exactly the same as a regular USB port so there is no way ...
The computer is not communicating with Bravo II or BravoPro via USB 2.0 - The Bravo is not burning, not printing, or not picking discs.
The computer is not communicating with Bravo II or BravoPro via USB 2.0 - The Bravo is not burning, not printing, or not picking discs. USB 1.0 vs 2.0. Make sure you are using a 2.0 card or Onboard USB 2.0 Port. Check this article for more ...
PrimoDVD Error - "No external drives found" but the drives do appear in My Computer (BravoPro, II, XR - PC Only).
PrimoDVD Error - "No external drives found" but the drives do appear in My Computer (BravoPro, II, XR - PC Only). Reinstall the latest version of Primo. Use the following procedure to remove and reinstall Primo DVD. a. Go to Start - Control Panel - ...
What are the specific U server space requirements for XR Series products?
What are the specific U server space requirements for XR Series products? Bravo XR - 4U Bravo XRP - 6U XR Server - 2U XRn - 7U Bravo XR/XRP Kiosk Stand - 3U Article ID: 44988
The Bravo's robotic arm places a disc into the printer tray, retracts the tray, but immediately ejects the tray without printing. The left (cartridge) light starts flashing.
Article # 207963 - The Bravo's robotic arm places a disc into the printer tray, retracts the tray, but immediately ejects the tray without printing. The left (cartridge) light starts flashing. To fix this issue, Run the Calibrate Last Disc (PC) or ...
While printing hockey rink or business card discs the disc comes loose and moves around in the printer tray.
While printing hockey rink or business card discs the disc comes loose and moves around in the printer tray. 1. Make sure the correct size disc is used. There are multiple different sizes available for each of these discs formats. The printer ...
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