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The laminator leaves a jagged ring of unlaminated area around the middle of the disc.
The laminator leaves a jagged ring of unlaminated area around the middle of the disc. The Disc Hub Spacer is probably in the down position which is the correct position for discs that are not hub printable. However, there are many different sized ...
The laminator is laminating with poor quality. What can I do?
The laminator is laminating with poor quality. What can I do? Media. The most important factor contributing to poor lamination results is incompatible media. Remember, whether media laminates well has nothing to do with how well it burns or prints. ...
The silver discs I am using are laminating with bubbles, pits or speckles. What can I do?
The silver discs I am using are laminating with bubbles, pits or speckles. What can I do? There are generally two different types of media available. White media is coated with a matte surface and generally laminates best. "Silver" media has a glossy ...
Attached Robot Type is unsupported.
Attached Robot Type is unsupported. This message is displayed when Retrospect starts if the attached robotic device is not supported by the software. You will receive this message if any product other than an OptiVault is connnected. For example, a ...
Discs are not laminating completely.
Discs are not laminating completely. Update the Accent firmware to 1.32 or higher. http://www.primera.com/firmware_upgrade.htmlArticle ID: 44974
The ADL-100 is not working with my Accent II. When I press "Laminate" the ADL-100 does not pick a disc.
The ADL-100 is not working with my Accent II. When I press "Laminate" the ADL-100 does not pick a disc. 1. Make sure the 6-pin mini-din cable is connected to both the Autoloader and the Accent II. 2. Make sure the laminate is loaded. 3. Try a new ...
Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.
Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway ...
How do I find the firmware version of my Primera product? (Mac or PC)
PC Current Products Open Print Hub - Printer Settings Tab - Firmware Version. Mac Current Products Open the Config Utility. (It opens automatically after printing.) Click the gear icon/fourth tab. PC - Bravo Disc Publisher and Legacy Products 1. Go ...
What are the Signature Printer Stand or Accent Stand Dimensions?
What are the Signature Printer Stand or Accent Stand Dimensions? Since the printer stands for many Signature printers may no longer be available, you can construct a replacement using the dimensions of the originals listed below. With all of these ...
When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX)
When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX) When the ADL-MAX is connected, a disable lid sensor command is sent to the Disc Publisher. This causes the buttons to function ...
The ADL-MAX is not picking discs from the printer tray after the Disc Publisher prints a disc.
The ADL-MAX is not picking discs from the printer tray after the Disc Publisher prints a disc. 1. ADL-MAX Placement. You must Place the ADL-MAX on a flat surface with less than 1/16 inch sag. Placing the ADL-MAX on an uneven surface may result in ...
How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX?
How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX? The first time you open the PrimoDVD or RoboPrint software you will be prompted to calibrate the ADL-MAX to the Disc Publisher. The pick ...
How do I load the ADL-MAX bins?
How do I load the ADL-MAX bins? The far left bin of the ADL-MAX and the left bin of the Disc Publisher should be empty. The front left bin is the first bin that discs are picked from. The left bin of the Disc Publisher is used for rejects. See the ...
The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected.
The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected. Two components need to be installed in order to use the ADL-MAX with a Disc Publisher. 1. ADL-MAX ...
How do I print only using an ADL-MAX and my AutoPrinter?
How do I print only using an ADL-MAX and my AutoPrinter? 1. Install the RoboPrint 2.0 software. Download it here. 2. Once installed you may print SureThing files, PRN files, JPGs, BMPs or TIF files. 3. Before printing open the software and click ...
The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000)
The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000) This problem occurs on many computers running Windows 2000 using ...
Execution is deferred message appears in Retrospect.
Execution is deferred message appears in Retrospect. This means that the red x on the top tool bar is depressed. Executions are deferred when the button looks like this. In this state Retrospect will stop all currently running executions. Scheduled ...
Media request box (Please insert the Backup Set member:) appears on top of the activity monitor during a job and you are sure the media asked for is in the OptiVault.
Media request box (Please insert the Backup Set member:) appears on top of the activity monitor during a job and you are sure the media asked for is in the OptiVault. If the media request dialog appears on top of the activity monitor during a job ...
The picture file " cannot be found or is invalid. (Retrospect Error Message)
The picture file " cannot be found or is invalid. To fix this problem uninstall the SureThing 4.x Deluxe version. Reboot and reinstall the 3.15 version that is included on the installation disc.Article ID: 44881
How do I receive my two free client license codes for Retrospect?
How do I receive my two free client license codes for Retrospect? Fill out the form on this page and you will immediately receive your client license codes via email. http://www.dantz.com/promos/primera/registration.php To find the license code ...
Does the OptiVault work with Windows Vista?
Does the OptiVault work with Windows Vista? Yes it does work with Windows Vista 32-bit version.Article ID: 45022
No tape or CD/DVD devices found message appears in Storage Devices Dialog of Retrospect.
"No tape or CD/DVD devices found" message appears in Storage Devices Dialog of Retrospect. Any Optivault with Pioneer 111 drives or later will need to be configured with DVD+R media before any data backup can occur. When you first open the software ...
How do I set the Retrospect logging level so that it includes more or less information? How do I view or save the log?
How do I set the Retrospect logging level so that it includes more or less information? How do I view or save the log? Once Retrospect has been opened, press CTRL + ALT + P + P to enter the secret preferences area of Retrospect. The log level can ...
Primo DVD locks up, hangs or crashes on the initializing screen and does not open completely.
Primo DVD locks up, hangs or crashes on the initializing screen and does not open completely. The Primo DVD software needs to be reinstalled. Please use these instructions to completely remove the program. Go Start - Control Panel - Add/Remove ...
Error opening drive tray message in Primo DVD.
Error opening drive tray message in Primo DVD. Solution 1: The robotics file that controls the robotic arm and the drive tray may be corrupted. Please use these instructions to completely remove the program and reinstall. Go to Start - Control ...
How do I completely remove and reinstall Primo DVD?
How do I completely remove and reinstall Primo DVD? Please use these instructions to completely remove the program. a. Go to Start - Control Panel - Add/Remove Programs. Find Primo DVD 2.0 or 2.1 and click Remove. b. Now delete the "Primo DVD" folder ...
PrimoDVD locks up / crashes / errors out between queued jobs.
PrimoDVD locks up / crashes / errors out between queued jobs. This issue was resolved in the latest version of PrimoDVD available from tech support. Please have your serial number ready. You may also do the following to resolve this issue: Uncheck ...
When PrimoDVD creates a global image (GI) of a DVD it creates three or four files. Which file do I choose?
When PrimoDVD creates a global image (GI) of a DVD it creates three or four files. Which file do I choose? Choose the file that is named what you originally named the GI file. It will be the file without the number in parentheses. When creating ...
The Px Engine did not load correctly. This is probably because some mandatory dlls are missing or damaged. Please try to reinstall the application.
The Px Engine did not load correctly. This is probably because some mandatory dlls are missing or damaged. Please try to reinstall the application. 1. To fix this issue browse to C:\WINDOWS\system32 and delete the following 4 files from the System 32 ...
The SureThing Button in Primo does not launch SureThing. Instead, nothing happens or I receive a Run-time error 76 or 53.
The SureThing Button in Primo does not launch SureThing. Instead, nothing happens or I receive a Run-time error 76 or 53. You will need to delete and reinstall both Primo and SureThing. If that does not work try this procedure: Uninstall all ...
After upgrading to Primo DVD 2.1.007 or greater I receive an "Active X Error 429: Cannot Create Object" when I click the SureThing button in Primo.
After upgrading to Primo DVD 2.1.007 or greater I receive an "Active X Error 429: Cannot Create Object" when I click the SureThing button in Primo. You must install and then uninstall the latest version of SureThing version 5.0 software. This will ...
My Signature Pro/IV will not print. (Signature Pro/IV Only)
My Signature Pro/IV will not print. (Signature Pro/IV Only) 1. Verify Printer Functionality. Put a disc in the printer tray. Try printing an internal self-test by unplugging all cables except power from the back of the printer. Now, while holding ...
How do I make my Signature Z6/Pro/IV print to the center and outer edge of the CD/DVD?
How do I make my Signature Z6/Pro/IV print to the center and outer edge of the CD/DVD? Signature III/IV/Pro (XP/2000) To make the printer print closer to the center you need to adjust the Center Size in the driver preferences. Go to Start - Control ...
My business cards slide around in the printer tray of my Signature IV/Pro/Z6.
My business cards slide around in the printer tray of my Signature IV/Pro/Z6. 1. Make sure you have the correct size business cards. The correct size is: Business Card = 59mm X 85mm 2 . Also make sure you are using the business card adapter kit which ...
My Signature Pro is not printing centered.
My Signature Pro is not printing centered. You will need to run a centering calibration test print. Go to the Start Menu - Control Panel - Printers - Right click on CD Color Print Pro - Choose Preferences. Go to Calibration options - Centering test. ...
I am unable to remove the disc from my Z1 printer.
I am unable to remove the disc from my Z1 printer. You must press back and down on the black center hub holder or press down on the rear half of the center hub holder. Do not attempt to lift the CD out of the Z1 without first pushing down on the rear ...
The Z1 driver installation did not complete successfully. The Driver is not installing.
The Z1 driver installation did not complete successfully. The Driver is not installing. This is most likely because the process was cancelled at the Windows Logo testing screen. You must choose "Continue Anyway" at the Windows Logo testing screen. If ...
How many discs can I print with one Z1 ribbon?
How many discs can I print with one Z1 ribbon? You can print an average of 200 print areas* with one ribbon. This equals fifty discs if you print all four areas on every disc, 100 discs if you only print two or 200 discs if you print one area on each ...
My Z1 will not power on.
My Z1 will not power on. You must plug both the power cable and the USB cable into the back of the Z1. It requires power from both devices. If you already have it plugged into a USB port, try another port. Make sure it is not plugged into a hub or ...
How is the Z1 different than other similarly priced printers on the market?
How is the Z1 different than other similarly priced printers on the market? Other printers only allow you to print on the top and bottom of the disc. The Z1 allows you to print on all four areas, top, bottom, left and right. Other printers require ...
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