All Products
The Catalyst is printing poorly, missing text or graphics, printing with stripes. (Catalyst).
Either one of the lasers has failed, or it's turned off in the Advanced settings area of Print Hub. Adjust the number of lasers to match the model (V2, V4, or V8). It is also possible to lower the number of lasers used to bypass any non-functioning ...
Primera Clear Gloss Polyester does not appear clear, looks frosted or translucent.
The following label stock does not appear optically clear on all containers due to the inkjet printable surface. Clear glass/plastic containers work best with this label stock. The label will not appear clear on dark-colored containers. Please ...
How to build your own custom width Cores for Label Stock using standard Core sizes.
Primera offers multiple core sizes. By combining available sizes and taping them together, you can build most sizes. Available cores can be found here. Article ID: 061523
How do I Re-roll labels from one core to another?
You may need to follow this procedure in one of the following scenarios: Your labels were made on the wrong size core. Different Primera printers require different core sizes. The two sizes available are 3" cores and 2" cores. Your labels have a ...
How do I deactivate BarTender so I can activate the free Ultralite Primera version?
Open BarTender. Go to the Help Menu. Choose "BarTender Licensing Wizard". Choose "Deactivate BarTender Suite". Choose "Deactivate and remove the Product Key Code from this computer". Click Next. Click Finish when you see the Deactivation Successful ...
How do I use my own ICC profile? (IP60, LX500, LX600, LX610, LX910)
These instructions are intended to explain the process for adding an already created ICC profile to a Primera printer driver. First, create a new ICC/ICM profile. There are many online tutorials for this process. You will need custom software and ...
Does Primera have an SDK for LX Series Label Printers? (IP60, LX910, LX500, RX500, LX610, LX600)
Print SDK Alpha version is available for IP60, LX910, LX500, RX500, LX610, LX600. Download it here. Start with the README.md A Help file is available in the Help folder. Sample C# application with source code in DemoProjects folder (the user needs ...
How to Create A Custom Label Order
1. Go to https://www.primera.com/customlabel/generate/label/ 2. Select your printer type. 3. Then click Select Materials. View the material guide for more information on each material type of look at the pictures below. Premium Gloss Matte BOPP High ...
Can I run my Windows only equipment on a Mac?
While the driver itself will not work on the Mac, there are some options. 1. Mac Parallels. The LX610 has been tested with Parallels and is fully functional. Parallels is a virtualization software that allows you to switch to Windows as if you were ...
Label Stock Cost and Speed Comparison Guide for Primera LX-Series Printers
The document below compares the LX3000, LX910, LX600/LX610, and LX500 on print speed and cost per label. Several typical images are used and shown on the document. Article ID: 061620
Primera's new Smart Part format for Custom Label Stock Explained
You can now see important information about your label stock embedded within the part number printed on a label inside the core. Read below for instructions on how to decipher this smart part number. SMART PART: The format is: PRI (for Primera) – ...
Carrier Stall Error (IP60, LX600, LX610, LX910 or LX3000)
This error indicates that the printer is having trouble moving the cartridge carrier from side to side. Check the following: 1. Check for obstructions in the path of the cartridge carrier. Look for paper/media that has jammed or bubbled up and is ...
LX Series Label Printer Video: Re-rolling labels from one core to another.
What is Continuous Media? What is Continuous Sensor Mode (LX Label Printers)
Continuous Media is label stock that has no black mark, die-cut, or through-hole. When ordering custom label stock, you may select the continuous check box. However, this is not a typical option to select. Only the width applies to continuous ...
How many labels per cartridge can I print? How can I calculate ink cost per label in Print Hub? (LX Series Printers)
The cost estimator is found under the queue section on the first tab of the Print Hub on PC and on the first tab of the Config Utility on Mac. On PC the last five job costs are stored in the list. Each job will show the cost per label based on the ...
The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station)
Cleaning the maintenance station prevents the color ink cartridge from mixing or the first few printing passes from being lighter than the rest of the label. Mixing colors are almost never cartridge defects. They are caused by other external factors. ...