Eddie
Platform Feed/Lift Obstruction Error (Eddie)
1. Remove obstructions. You may encounter this error at printer start-up if there is anything blocking the platform/tongue movement. Ensure the crumb catcher is installed correctly and not blocking the cookie sensor on the right side or the ...
Eddie is depositing ink in the Ink Trough every time I print. Is this normal?
Yes. This is normal. All inkjet printers including Eddie will do periodic maintenance to ensure the nozzles are clear and ready for printing. Normally this ink will be sprayed into a highly absorbent filter. However, NSF requirements do not allow ...
The cookie does not print centered. (Eddie).
A. Try this First Your cookie MUST be touching two triangle spacers. When using the carousel, Eddie will center print images on your cookies automatically but only if your cookie is touching two triangle spacers. (round spacer on earlier models). ...
How do I use my DTM Manual Feed Trays with the Eddie?
If you purchased manual plastic feed tray templates for your Eddie from DTM Print in Germany please visit the link below. You will need to download BarTender or NiceLabel Templates to use them. Also, watch the video for instructions. ...
How to enable Manual Feed Mode for oversized or irregular shaped cookies (Eddie).
Manual feed mode allows you to load cookies by hand directly to the print platform. This can be used for oversized or irregular shaped cookies that don't fit well on the carousel platter. To enable manual feed: 1. Update to the latest firmware 1.25 ...
Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).
The reason for this is not always related to the size but instead, it has more to do with the weight. These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size. If the cookie is too small or moves during ...
Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie/custom tray present on the platform. (Eddie)
If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...
My Eddie ink is past the best by date or is expired. Can it be replaced?
Can Primera replace expired ink or ink beyond the best-by date? Unfortunately, Primera cannot replace Edible ink because it is beyond its best-by date or expired (6 months from the open date). However, Primera will replace any ink cartridge that is ...
Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)
1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. Tip! Leave the printer powered on when it is not in use to maintain ...
How do I get the free version of BarTender?
Run the latest version of the Eddie Installer or LX Series Installer to receive instructions for download and a free coupon code. (If you already have the code, you can skip to step 2). 1. The following screen will be displayed Before the ...