My Eddie ink is past the best by date or is expired. Can it be replaced?

My Eddie ink is past the best by date or is expired. Can it be replaced?

Unfortunately, Primera cannot replace Edible ink that is beyond its best by date or ink that is expired (6 months from open date). However, Primera will replace any ink cartridge that is defective: clogged or not recognized by the printer.  Please contact tech support to troubleshoot. 

Best By Date: Sealed cartridges are best for one year after the source ink's original manufacture date.  The best by date is printed on the cartridge box.  FDA regulations require a best by date on the packaging. The best by date may be very close to your purchase date.  Keep in mind, expiration dates and best by dates have very different meanings.  Expiration dates tell consumers the last day a product is safe to consume.  On the other hand, best by date tells you that the food is no longer in its perfect condition from that date. It may just lose its freshness, taste, aroma, or nutrients. The best by date is essentially a quality indicator.  Since Primera Eddie ink is similar to food coloring, it has no nutritional value or taste to contribute to the overall food product. So you can be assured that using the ink beyond the best by date is safe as long as the ink is still sealed in its foil packaging. 

Expiration Date: Once opened, cartridges last for six months.  PrintHub will start tracking the six months from the first time they are used in the printer. Hover over the ink levels to see the remaining life after opening.  Once you pass the six-month open point, the PrintHub software will warn you every time you print that your cartridge is expired and should be discarded. 

Note: The first time you install a cartridge, your computer's current date is stored on the cartridge itself.  That first use date stored on the cartridge is then checked against the computer's current date every time you print.  If the computer date is incorrect during the initial cartridge use or any time after, the expiration date could be inaccurate - triggered too early or too late.  An expired cartridge warning message will never prevent you from printing!