Unfortunately, Primera cannot replace Edible ink because it is beyond its best by date or expired (6 months from open date). However, Primera will replace any ink cartridge that is defective: clogged or not recognized by the printer including defective ink that is beyond its best by date or ink that is expired.
Important Note: If the ink has not been opened, it is still perfectly good and useable beyond the date printed on the box (best by date). Eddie or the software will never stop you from printing a cartridge beyond the best by date. The expiration date is far more important. The expiration date is determined by the first time you install that cartridge. It has nothing to do with the best by date printed on the package. You just need to use the cartridge within six months of installing it the first time. Even after that date, Eddie will not stop you from using the ink. It will just give you a warning.
What is the difference between Best By Date and Expiration Date?
Best By Date: Sealed cartridges are best for one year after the source ink's original manufacture date. The best by date is printed on the cartridge box.
FDA regulations require a best by date on the packaging. The best by date may be very close to your purchase date. Keep in mind,
expiration dates and best by dates have very different meanings. Expiration dates tell consumers the
last day a product is safe to consume. On the other hand, for most food products, best by date
tells you that the food is no longer in its perfect condition from that date.
It may just lose its freshness, taste, aroma, or nutrients. Since Primera Eddie ink is
similar to food coloring, it has no nutritional value, taste or aroma to contribute to
the overall food product. So you can be assured that using the ink beyond the best
by date is safe as long as the ink is still sealed in its foil packaging.
Expiration Date: Once opened, cartridges last for six
months. PrintHub will start tracking the six months from the first time
they are used in the printer. Hover over the ink levels to see the remaining
life after opening. Once you pass the six-month open point, the
PrintHub software will warn you every time you print that your cartridge is
expired and should be discarded. An expired cartridge warning message will never stop you from printing!
(Update: We have received updated extended shelf life information from our ink manufacturer based on internal validation testing. You may now safely add 9 months to any printed Best-By date on cartridges. All cartridges shipped as of 04-03-23 will have updated accurate Best by dates printed on the cartridge box label.)
Note: The first time you install a cartridge, your computer's current date is stored on the cartridge itself. That first use date stored on the cartridge is then checked against the computer's current date every time you print. If the computer date is incorrect during the initial cartridge use or any time after, the expiration date could be inaccurate - triggered too early or too late. An expired cartridge warning message will never prevent you from printing!