Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).

Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).

The reason for this is not always related to the size but instead, it has more to do with the weight.  These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size.   If the cookie is too small or moves during scanning, the printer may not print or you'll get a Cookie out error.  If it does print, it may not print centered.


1. Manual Feed Mode.  Try manual feed mode.  Follow these instructions

2. Feed/Reverse Speed.  You can also slow down feed and reverse speed.  This will slow down the scanning processing making it less likely for the cookie to move. To adjust these values open PrintHub - choose the Printer Settings Tab - Advanced Settings.  Try setting the speeds to "10".

3. Silicone Macaron Adapters
. These adapters add weight and some tackiness that should prevent movement.  You can purchase them here

4. Silicone Coasters. These coasters are great low-cost alternatives to the macaron adapters. They don't work quite as well for macarons but they will work for any smaller or lighter cookie.  Set your smaller cookie in the center of the coaster.  Change your page size and template size to match the size of the coaster (3.5" in this case).

Wrap Platform with a damp paper towel.  This can also add tackiness the can prevent movement.  Make sure the paper towel is flat on the platform so the printable object is also flat.  Important Note: Remove any cookies, trays, adapters, or paper towels attached to the platform when turning on the printer.  Nothing should be on the platform when you turn on the printer.  It checks and calibrates the platform during start-up.  You can add these items after the printer has completed its start-up routine and no errors are present.

Check Template. Make sure the template is set up correctly in BarTender.   Double Check this the page size and template size in page setup.  The width and height should be the same and they should match the diameter of the cookie/print object.

7. Centering Scan.  Turn off the centering scan.  This greatly reduces the movement of the cookie before printing.   However, it will now start in a consistent start position for every cookie regardless of size.  This means you will need to adjust the horizontal and vertical offset to compensate.  If you turn on cookie centering scan again, you will have to set these settings back to their previous values.

8. Stack your Cookies. If the cookie is very short or thin but still have a large diameter, you could try stacking multiple cookies on top of one another to build up the height.

Article ID: 032521B