1. Remove obstructions. You may encounter this error at printer start-up if there is anything blocking the platform/tongue movement. Ensure the crumb catcher is installed correctly and not blocking the cookie sensor on the right side or the front-to-back movement of the platform/tongue. The hooks on the back of the crumb catcher should align with the slots on the back of the printer. You should be able to see the hooks on the back of the printer.
2. Remove any cookies, trays, adapters, or paper towels attached to the platform. Nothing should be on the platform when you turn on the printer. It checks and calibrates the platform during start-up. You can add these items after the printer has completed its start-up routine and no errors are present.
3. Tighten the screws on the platform bracket. Open the top half of the printer. Tighten the screws with a long-handle screwdriver to get more torque.
4. Install the tinted cover. Make sure you install the tinted cover. It helps block any excess light from affecting the cookie sensor.
5. Clean the cookie sensor. Ink overspray mist can build up on this important sensor and cause incorrect errors.
7. Clean the Tongue Encoder Wheel. The tongue encoder wheel is used to determine the front to back position of the tongue. Overtime ink overspray mist can build up on this wheel and prevent it from being read by the sensor or there may be a spot of grease blocking it. Cleaning it is easy but requires removing the cover. Follow these steps:
A. Remove the cover by following the instructions at the start of this video. Watch the cover removal process from 26 to 48 seconds.
B. Clean the encoder wheel according to the video below:
C.Reinstall the cover screws. Watchthis videostarting at 2:45
8. Ensure the internal ribbon cable is attached. (Advanced).
A. Remove the cover by following the instructions at the start of this video. Watch the cover removal process from 26 to 48 seconds.
B. Make sure the Ribbon Cable is attached. You can see a good view of it in this video.
C. Reinstall the cover screws. Watch this video starting at 2:45
The primary purpose of the Top of Cookie Lift Offset is to make your images crisper. It is not necessarily used to prevent your print head from hitting the cookie. Dirt, debris, or ink overspray may be on your encoder strip, cookie sensor, or both. ...
The feed stall error means that the lower arm of the cookie platform/tongue is hitting the crumb catcher. There are a couple of reasons for this. 1. Press Load/Unload Button. If the error occurs right after the printer starts up, either press the ...
Manual feed mode allows you to load cookies by hand directly to the print platform. This can be used for oversized or irregular shaped cookies that don't fit well on the carousel platter. To enable manual feed: 1. Update to the latest firmware 1.25 ...
If you purchased manual plastic feed tray templates for your Eddie from DTM Print in Germany please visit the link below. You will need to download BarTender or NiceLabel Templates to use them. Also, watch the video for instructions. ...
If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...