Knowledge Base
Primera Technology, Inc.
Primera Knowledgebase
Recent Articles
Freddie/Eddie Power Requirements
Note: The Freddie Power Supply is different than the Eddie Power Supply despite their similar visual appearance. The Eddie Power Supply will not work for the Freddie. Freddie Power: Input: 100-240v Output: 12v 5.0 Amps 60 watts Eddie Power: Input: ...Print Head Missing and Unknown Cartridge Error is displayed in PrintHub. (LX3000, LX4000)
The print head missing error will be displayed when the printhead is not detected, not installed, or defective. It may also be accompanied by a Cartridge Data Error if the print head is installed but not being read correctly. Note: When the print ...What size label can I apply on my pouch using the PL400 Pouch Labeler? (PL400)
In addition to the specifications listed in the manual, the label size that can be applied depends on the size of the bag/pouch it is being applied to. The minimum distance the label can be applied from the top/leading edge of the bag/pouch is 0.75”. ...PL400 is not applying labels or labels are gradually shifting vertically on the pouch (PL400).
The front pouch sensor flag spring is out of place or detached. If it is detached the PL400 will not apply any labels. If out of place or has lost its spring tension, it may gradually shift the label placement on the pouch. 1. Disconnect power from ...Printed image is drifting / moving in one direction from one print to the next (Eddie)
1. This issue is typically caused by ink overspray accumulating on the encoder strip. Use the instructions linked below to clean the encoder strip. ...
Popular Articles
What is the difference between Post Script (PS) and PCL Printer Drivers?
What is the difference between Post Script (PS) and PCL Printer Drivers? Both Adobe's PS and HP's PCL drivers are page description languages. This means they are both languages that describe how to print a page. Each has its own positive and negative ...My Eddie ink is past the best by date or is expired. Can it be replaced?
Can Primera replace expired ink or ink beyond the best-by date? Unfortunately, Primera cannot replace Edible ink because it is beyond its best-by date or expired (6 months from the open date). However, Primera will replace any ink cartridge that is ...Which ink should I use in my LX500, LX610, LX600, LX910, LX3000 or LX4000 – Dye or Pigment?
There are two types of dye ink and one type of pigment available for each of the five LX label printers. Please refer to the chart below: To determine which type of ink is best for each situation Primera performed several print tests and water ...How to print cookies of any shape perfectly centered the first time using a custom tray. (Eddie)
Eddie has built-in automatic centering. But that works best when using the Carousel. If you are printing one cookie at a time in manual printing mode, centering is most reliable when you do not use the automatic centering sensor. Here is what you ...Error: PKG can't be opened because Apple cannot check it for malicious software. How to open a Primera app that hasn’t been notarized or is from an unidentified developer?
Primera is in the process of getting all of its drivers and application notarized by Apple. Here is how to run the application anyway after you get the error that the application is not notarized or from a trusted developer: In macOS Catalina, ...