The Top of Cookie Lift Offset setting explained (Eddie).
The primary purpose of the Top of Cookie Lift Offset is to make your images crisper. It is not necessarily used to prevent your print head from hitting the cookie. Dirt, debris, or ink overspray may be on your encoder strip, cookie sensor, or both. There is a knowledgebase article for each of these instances.
You should pretty much always print with your top of cookie lift offset set to "0" unless your prints are not as crisp as they should be. This is the optimal point that balance image crispness with the chance of the print head hitting the print object. At zero your images should be as crisp as it can be. Increasing the value will not increase clarity.
Finally, ensure that no trays, coasters, cardboard, or anything else -- is on Eddie's tongue when turning on the power. Eddie needs to know where the top of the tongue is when initializing. Otherwise, the printer misreads the top position of the tongue (too high), and a cookie slam may occur.
If you still experience issues, please contact support for additional troubleshooting or to set up service for your printer.
To access the Top of Cookie Lift Offset, go to Print Hub - Printer Settings - Advanced or (Mac) Eddie Config Utility - Alignment Tab (third tab) - Advanced Button.
Increase the value
to move the print head closer to the print item (It increases the height of the
platform/tongue, which brings the cooking closer to the print head. The print head does
not move). Decrease the value to lower the cookie and move the printhead
away from the object. As you move the printhead away from the print item, the
sharpness of the print decreases. The image will become sharper as you move the printhead closer to the object. Each increment moves the tongue up or down 1/640th of an inch (0.03
mm) closer or further away from the print head nozzles. Very small increments!
Article ID: 032222
Related Articles
Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)
If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)
1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. TEST Prints. Print your design on a cardboard coaster or a piece of ...Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).
The reason for this is not always related to the size but instead, it has more to do with the weight. These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size. If the cookie is too small or moves during ...The cookie does not print centered. (Eddie).
A. Try this First Your cookie MUST be touching two triangle spacers. When using the carousel, Eddie will center print images on your cookies automatically but only if your cookie is touching two triangle spacers. (round spacer on earlier models). ...What size/type cookies can I print to with my Eddie?
The cookie size and shape you can print depends on whether or not you are using the carousel and other settings. You have more flexibility in Manual Mode/Single Cookie mode. There are several modes available. See the specifications for each below. 1. ...