LX Series Printer prints a partial label and restarts/resets in the middle of a job. (LX910, LX3000)

LX Series Printer prints a partial label and restarts/resets in the middle of a job. (LX910, LX3000)

Sometimes the printer will restart if it encounters an error or an interruption in the data flow from the computer over the USB cable.  It can be hard to realize that the printer is restarting if you don't see it happen.  Instead at the end of the job, you'll notice that several of your labels are partially printed, meaning that only half the label or any portion of the label is printed.  You might also have more labels printed than you intended because the printer restarts the job from the first print each time it resets/restarts.

Try the following solutions:

1. Update Firmware.  We have made some improvements to reduce the likelihood of a printer reset/restart.  Update to version 1.57 or higher for LX910.  Update to version 1.17 or higher for LX3000.  Update instructions. 

2. Toggle the Advanced printing features setting (PC Only).  See this article

3. Clean the Encoder Strip.  The encoder strip is a clear plastic strip with small timing marks printed on it, which tell the printer where the print head is located along the horizontal print head path. If it becomes coated with ink, it can interrupt printing activity. It is normal for ink mist overspray to build up here over time. Use this method to safely clean the strip without damaging your printer. Do not scrub the encoder strip or clean it regularly.  Wait for a problem first.  Follow the instructions in this video

4. Try to print a different file or print from a different program. Sometimes a particular design can become corrupted causing it to stop in the middle of printing.  Try printing something else or recreate the file you are using to print.   Finally, you can try to print the same file from a different program. 

5. Reduce your Image size.  Very large MB images can sometimes cause printing stalls, especially on a Mac.  Save your print image as a different file type or lower resolution. For example, if printing a BMP file, save it as a 300 DPI JPG instead.  If printing from BarTender change the file type or reduce the size of the image you have inserted into the BarTender Template. 

6. Try a new USB cable/port. If you don't have another cable, you can borrow one from another printer to see if it helps.  Try changing the port connection on the computer. Often, computers will have ports on the front or back of the computer that may have different properties.  Or one port may be damaged, or a connection may be corroded. 

7. Adapter. (Mac) Many new Macs laptops only have USB C connectors, so you need an adapter to connect to Eddie.  Sometimes the adapter is the problem.  We recommend a simple 1 to 1 adapter that converts USB C to USB A receptacle. Avoid using a USB Hub with multiple ports.  Recommended Example.

USB C to USB A receptacle adapter

8. Try connecting to a new/different computer. 

9. Try a new ink Cartridge or Clean the Cartridge connection.  First, try cleaning the copper contacts.  A communication issue between the cartridge and the carrier could cause this issue.  Second, try a new cartridge.

Article ID: 030424