Cookie Out Error (PC) or Out of Cookies (Mac) (Eddie Edible Ink Printer)
This error can mean several different things depending on whether there is a cookie on your tray/tongue.
1. Cookie Out Error with Cookie/Object on the tongue/tray. This means the cookie/object is too tall/high. Eddie stops the print job at this point to avoid hitting the cookie with the print carrier. Cookies, Macarons, Marshmallows etc., that are over 1" may be too tall to print on. Remember to add the height of the custom tray into your calculation. 1 inch cookie + .25 inch tray height = 1.25" (too tall). Note: If you update firmware to 1.48 or higher this error will change to "Cookie Too Tall".
2. Cookie Out Error with no cookie or only a custom tray on the tongue/tray. If Eddie does not detect a cookie on the tongue, you will get this error. Or if you have custom trays such as a Sassy tray, Milton tray, Brown Bag Tray, or Sprinkle Tray on the tongue, it may be too short to detect as a cookie. If you want to print on the tray only, you'll have to prop up the tray or double up the tray for it to be detected.
Print Anyway: If you have firmware version 1.48 or higher you would like to
print anyway when no cookie is found (Cookie Out) briefly press Load/Unload
+ Pause buttons simultaneously. Eddie does not scan to find the cookie center and will use the last known centering scan values so this feature works best if Cookie Centering Scan is disabled on the alignment tab. 3. Cookie Out Error when using the Platform Kit. If you place a print item directly on the platform, it must be at least 1.0" - 2.0" high. In this mode, you cannot print on regular cookies or any other print object less than 1.0" high. Eddie will not see the print item and will present a Cookie Out Error. Custom trays may also not work in this mode since there is no tongue or riser to set them on and lock them in place. Specifically, the process of printing on paper first before printing on your object will not work since the printer will not detect anything on the tray. Instead, use the riser that comes with the kit. See this article for complete instructions.
4. Clean Sensor. If there is a cookie on the tray and it is NOT too tall, the sensor may need to be cleaned. See this Article.
Article 041922
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