This error indicates the printer has trouble moving the cartridge carrier from side to side. Check the following:
1. Tighten the carrier belt tension. This article has a video of the process.
2. Check for obstructions in the path of the cartridge carrier. Most often, this will be caused by a cookie blocking the path of the print head. The cookie sensor detects the cookie height before printing, but there are cases where this could be inaccurate, which could cause the print head height to be set too low (platform height is too high). If the print head is hitting the cookie, follow the steps in this article to fix it.
3. Check the Maintenance cap on the far right side for proper operation. It could be blocking the cartridge path. Watch this video: https://youtu.be/m_7H-ifaPmY
4. Check for a broken or missing encoder strip. The encoder strip is a semi-clear plastic strip that spans the printer's interior width. The carrier reads the tiny printed lines on this strip to determine its position. If the carrier cannot read this strip because it is missing or out of place, it will cause this error. If the strip or hooks on either side are broken, you may need to send the printer in for repair. However, it is also possible that the strip was knocked loose by a cookie jam or even an operator's hand during a cartridge change. In this case, you can reconnect it to either side, and the printer will function again. When you install the encoder strip, make sure it is not twisted. Also, make sure it is running flat behind the carrier in the proper reading slot position.
5. Make sure the printer rests on a stable surface that is not easily moved by the printer's printing motion. Excess table/bench/desk movement or wobble can cause carrier stalls.
6. Reduce the template/page size. If the stall occurs during the printing process, it could be having trouble reading a specific spot on the encoder on the edge of the template. Often reducing the template size can solve this issue temporarily.
This error indicates that the printer is having trouble moving the cartridge carrier from side to side. Check the following: 1. Check for obstructions in the path of the cartridge carrier. Look for paper/media that has jammed or bubbled up and is ...
This error typically indicates that the encoder strip is not being detected by the sensor on the back of the printer carriage. The encoder strip is the clear strip that spans the left to right distance where the printer carriage (cartridge holder) ...
The encoder strip is a clear plastic strip with small timing marks printed on it, which tell the printer where the print head is located along the horizontal print head path. If it is knocked out of place due to cleaning, transport, or use, the ...
The feed stall error means that the lower arm of the cookie platform/tongue is hitting the crumb catcher. There are a couple of reasons for this. 1. Press Load/Unload Button. If the error occurs right after the printer starts up, either press the ...
The cutter referred to by this error message is the output cutter located at the front of the printer. This is a pizza wheel-style cutting disc that completely cuts through the label/media at the end of the job or at the end of every page, depending ...