What is the cost to repair my product?

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• How do I send my product in for repair? How much is it? Where do I send it?

  Please contact technical support via phone, email, or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document, which includes the RMA number, ...

• What information is required to return a product for repair, exchange or refund from an international location?

  If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or a USA reseller, contact Primera USA support to request an RMA.  If you have already ...

• How do I print to a Primera printer using Swift Publisher on a Mac. (LX500, LX600, LX900, LX910, LX2000, or LX3000)

  Swift Publisher is an inexpensive software that can be used to design/layout and print your labels if you are using a Primera label printer attached to a Mac.  Attached below is a tutorial on how to setup a label using Swift Publisher by Belight. ...

• PTPublisher for Mac: How to calibrate printer and drive picking depth positions for a Disc Publisher. Fix Error: Multiple discs were placed in the printer or drive tray

  1. Open Ptpublisher. 2. Once open at the top next to the apple logo select Ptpublisher then select Calibrate robot... 3. Click Calibrate Disc in Printer if you are getting an error that multiple discs were placed in the printer tray but only one was ...

• Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?

  Primera will install drives for the flat rate repair fee associated with your product. If your unit was not originally a BLU unit Primera DOES NOT offer upgrades of any kind to Blu-ray drives.   If you are out of warranty and decide to install drives ...