Image Out of Bounds or Print Out of Bounds Error (Eddie)

This happens when your print image is moved beyond the printable area by adjusting horizontal and vertical offsets.  Try these fixes.

1. Update Software and Firmware.  Follow these instructions to update (Be sure to check the box for BETA updates) The latest firmware fixes a bug that caused this error!

2. Set Horizontal and Vertical Offset back to Zero.  If you move these values too far one way or the other when using a very large template/page size you may get this error message.  In most cases you are better off moving the cookie to match the location of the print. 

3. Turn OFF Cookie Centering Scan.  Centering Scan Mode changes offsets automatically on a print by print basis.  If you are printing a 4.5" page/template or larger, the auto centering can move the image outside of the printable area and cause this error. 

4. Clean the Encoder Strip.  The encoder strip is a clear plastic strip with small timing marks printed on it, which tell the printer where the print head is located along the horizontal print head path. If it becomes coated with ink, it can interrupt printing activity. It is normal for ink mist overspray to build up here over time. Use this method to safely clean the strip without damaging your printer. Do not scrub the encoder strip or clean it regularly.  Wait for a problem first.  Follow the instructions in this video: How to Clean the Encoder Strip on your Primera Printer - YouTube

5. Clean the Cookie Sensor.  Follow this Article. 

6. Recreate your BarTender Template.   Sometimes a particular design/template can become corrupted causing this error. Go through the New Template creation wizard (File Menu - New) Try to print a different file or print from a different program.

7. Reduce your template size.  Very large templates over 4.25" can sometimes cause printing stalls, especially on a Mac.  Reduce your template/page size to 4.25" or less.  On a Mac you may need to create a custom size template instead of using the built-in sizes. 

 

Article ID: 042823

• Related Articles

• Error: "Image out of Bounds" when importing an image or printing. (LX610)

  1. Reduce the imported image's DPI (dots per inch). PTCreate displays images at a set resolution of 150 DPI. If large DPI images are imported, they may exceed the display boundaries of PTCreate. Any image can be resized once imported. Primera ...

• Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).

  The reason for this is not always related to the size but instead, it has more to do with the weight.  These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size.   If the cookie is too small or moves during ...

• What size/type cookies can I print to with my Eddie?

  The cookie size and shape you can print depends on whether or not you are using the carousel and other settings. You have more flexibility in Manual Mode/Single Cookie mode. There are several modes available. See the specifications for each below. 1. ...

• Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)

  If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...

• How to print Red with Eddie Edible Ink Printer.

  Update 09-21-22. A new cartridge with new magenta that prints a better red is now available. SKU 053507. To order select New Magenta from the menu on this page. If you have the original 053498 Cartridge you can still use these instructions to get a ...