How do I install Rosetta so that I can open the Config Utility and print to my Primera printer?
Rosetta is a program that runs in the background on your Mac which allows programs written for Intel chip Macs to run on the the new Mac M1 or later chip series. See the important notes and instructions below:
- Rosetta must be installed to print to our printers and open the configuration utility (config utility).
- Mac's purchased after November of 2020 have Apple Silicon (M1 or higher chips) and need Rosetta installed.
- Any new Mac will need Rosetta installed. If you have had your Mac for a while you may have already installed Rosetta for a different app. Once it is installed for one app it works for all aps on that Mac.
- To install it you simply open any app that requires it and the Mac will prompt you to install it.
Installing Rosetta automatically via popup prompt.
You may not see this message if after you install the driver for your Primera product if you try to print immediately after installing. Instead you may need to manually open the config utility in order to receive the Rosetta prompt. Follow these instructions:
1. Click the apple icon in the upper left, choose System Settings.
2. Scroll down the left menu until you find Printers and Scanners. Click on your Primera printer.
3. Click on options and supplies.
4. Click on the Utility tab.
5. Click on Open Printer Utility.
6. After you click, if Rosetta is required, you will be prompted to install it.
Manually install Rosetta via Terminal.
If for some reason the Mac is not prompting you to install Rosetta, you can manually install it. Follow these Instructions.
1. Search for Rosetta using your search icon in the upper right corner.
2. Type: /usr/sbin/softwareupdate --install-rosetta --agree-to-license and then press return.
3. You will see the following if successful.
Article ID: 011625
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