Edge Scan Error (LX610).
Before printing, the LX610 scans the edge of the media to determine print start position and media presence. Occasionally, if the paper is curled, it can catch on the wear strip and prevent the media from feeding past that point. Try the following tips.
1. Cut the media at a slight angle before feeding it. This allows it to feed past the wear strip more easily.
2. Replace the wear strip. If the wear strip is damaged or peeling up, it can block the media path and cause this error. Purchase wear strips here.
3. Press the Feed Button. After loading the paper, press the feed button several times to feed the paper past the wear strip and the print area. This will ensure the printer has paper in place to scan the edge.
4. Relocate the Printer away from direct sunlight. Place the printer in a location that does not receive direct sunlight. The extra light can affect the sensors inside the printer even with the tinted cover down.
5. Restore factory defaults as indicated in this article: https://customercare.primera.com/portal/en/kb/articles/how-do-i-restore-factory-defaults-eddie-or-lx-series-label-printer
6. Clean the encoder strip as indicated in this article: https://customercare.primera.com/portal/en/kb/articles/how-do-i-clean-the-encoder-strip-on-my-primera-printer
7. Blue Guide is too tight. Make sure the blue guide can move freely on the left side of the label stock; if you start spinning it by hand, it should continue spinning for a short distance (1"-2") after you let go. If it doesn't spin freely, you can move the guide and its corresponding beige holder farther to the left to give it more room to spin without resistance.
8. Splice a Header. If you have one type of stock that feeds fine but another that does not, you can cut a small header from the working stock and splice it to the roll that is not working. See the instructions below.
Article ID: 031622
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