Error: The printer couldn't print <Document Name>. Unable to connect to Printer. Printer in Error State. Generic Microsoft Windows Error Printing on Edible Ink Printer. (Eddie) (PC Only).

1. Connect the USB, connect power, and switch the printer on. 

2. Print Hub. "The printer couldn't print <Document Name>"  This generic Microsoft Windows error may occur after a Windows Update.  A more specific error may be displayed in the Primera PrintHub software that appears every time you print.  If Print Hub did not open automatically when you printed, you can open it manually.  Go to your taskbar and click the Search button.  Search for "Primera PrintHub"

3. Page Size.  "The printer couldn't print <Document Name>" You may receive this error if your page size exceeds the maximum size allowed by the printer.

Eddie Max print width and height = 4.72" x 4.72"

Reduce your template size in BarTender or whatever print application you are printing from. 

4. Run the Troubleshooter. Often, this will fix issues with corrupted driver files. The Troubleshooter is on the right side of your Printers and Scanners list.

5. Reinstall the Print Driver.  Follow the steps in this article to remove the Printer Driver.

Article ID: 020623

• Related Articles

• Can I use PTLink to print wirelessly to the IP60 from a Windows PC?

  While PTLink was designed for printing via AirPrint from a iPad or iPhone it is possible to print using AirPrint from a PC.  Follow these instructions: 1. Connect and install the IP60 first via USB using standard installer. 2. Open Devices and ...

• Print Queue- PT Status Monitor says Printing, but there's no activity on the printer. LX400, LX900, LX1000, LX2000 (Windows 10 1903 release)

  Windows 10 release 1903 causes these issues.  Try the following solutions: 1. Update to the latest version of Windows.  Windows 10 release 2004 fixes this issue.  Alternatively, you may upgrade your existing version of Windows 1903 or 1909 with a ...

• Can I print wirelessly to my Primera Printer? (LX3000 and Eddie)

  The Eddie, LX3000 or Catalyst can be used out of the box with a USB connection or Ethernet connection.  You can purchase a BrosTrend Wifi Range Extender with an Ethernet port to connect the printer to a wireless network.  You can then print to it ...

• How to print Red with Eddie Edible Ink Printer.

  Update 09-21-22. A new cartridge with new magenta that prints a better red is now available. SKU 053507. To order select New Magenta from the menu on this page. If you have the original 053498 Cartridge you can still use these instructions to get a ...

• Eddie stops, pauses or resets in the middle of printing the cookie causing it to smash cookies taller than 0.625" into the top wall of the printer during the start-up routine. (Eddie)

  Sometimes Eddie will restart if it encounters an error. It often causes issues if this happens because you have a cookie on the tray. (or Cookie + Custom Tray) So when it starts up, it either displays an error OR it will smash the cookie into the top ...