Generic Windows Error Printing on Edible Ink Printer. Printer in Error State. The printer couldn't print <Document Name> (Eddie).

This error may occur after a Windows Update.

1. Print Hub. This is a generic Windows error.  There may be a more specific error displayed in the Primera PrintHub software that appears every time you print.  If Print Hub did not open automatically when you printed, you can open it manually.  Go to your task bar and click the Search button.  Search for "Primera PrintHub"

2. Page Size. You may receive this error if your page size exceeds the maximum size allowed by the printer.

Eddie Max print width and height = 4.72" x 4.72"

Reduce your template size in BarTender or whatever print application you are printing from. 

3. Run the Troubleshooter.  Often this will fix issues with corrupted driver files.  You can find the Troubleshooter on the right side of your Printers and Scanners list.

4. Reinstall the Print Driver.  Follow the steps in this article to remove the Printer Driver.

Article ID: 020623

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