How do I completely remove a Primera Print Driver? (Windows 7/8/10/11)

How do I completely remove a Primera Print Driver? (Windows 7/8/10/11)

Note that you must be the local administrator of your computer in order to remove a Primera printer.

1. Disconnect the printer from USB or Ethernet.

2. Go to Start > Control Panel > Devices and Printers. Double-click on the printer, go to the Printer menu, and select Cancel All Documents.

3. In Devices and Printers, right-click on the printer and click Remove Device.

4. Still in Devices and Printers, click Print Server Properties on the top navigation bar. (First click on any printer to see this option.) Go to the Driver tab, select the printer and click Remove. Choose "Remove driver and driver package." Click "Delete" on the next screen. You may need to click on the windows shield button "Change Driver Settings" before you are able to remove the driver.

5. If successful, skip to the last step (step 8). If you receive a message, "Failed to remove driver <driver name>" or "Failed to remove package <package name>" please move on to the next steps.

6. Please close all open programs, reboot the computer, and/or stop the Print Spooler in services app. Attempt to Remove Driver and Package using instructions in step 4. If it still fails, move on to the next step.

7. Go to Start > Search and type regedt32 and press enter. Browse to the following keys (folders) in the registry and look for and DELETE any keys with Primera or the name of your printer in the name:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers



To delete a key you may need to assign permissions. Right-click on the key and select Permissions. Select “Everyone”, and check the Allow box next to Full Control. Click OK. Once permissions have been applied, right-click on the key and choose Delete.

8. Reboot.

Note: Driver Files reside in the following locations. If driver and package removal are successful then no files will be present.

C:\ProgramData\PTI\Drivers\<Printer Name folder>
C:\WINDOWS\system32\spool\drivers\x64\3\<Various files starting with Brv, DiscPub or pt>
C:\Windows\System32\DriverStore\FileRepository\<folder name starting with "pt">

Article ID: 44987