How do I completely remove a Primera Print Driver? (Windows 7/8/10/11)

How do I completely remove a Primera Print Driver? (Windows 7/8/10/11)

New! Use the Primera Driver Removal Tool

1. Install the software. 

2. Launch the software called "Driver Remover".  You can search for it or find the icon on your desktop.  You will be presented with a "Do you want to allow this app to make changes" question.  Click "Yes".  This will allow the app administrator privileges that are required for driver removal. 


3. Check the printer you want to remove.  (Only Primera Printers will appear). 



4. The software will tell you how many different printers were connected using that driver and the connected status of each. Click Delete Selected or Delete INF. Delete Selected simply allows you to delete multiple drivers if multiple drivers are selected.   Note: the printer must be disconnected before removing it. 



5. After successful removal of the driver, a reboot is required to fully remove the driver.




Manual Driver Removal

Video Tutorial: Manual Driver Removal   Video Tutorial: Manual Driver Installation

1. Disconnect the printer from USB or Ethernet.

2. Go to Start > Control Panel > Devices and Printers. Double-click on the printer, go to the Printer menu, and select Cancel All Documents.



3. In Devices and Printers, right-click on the printer and click Remove Device.

 
4. Still in Devices and Printers, click Print Server Properties on the top navigation bar. (First click on any printer to see this option.) Go to the Driver tab, select the printer and click Remove. Choose "Remove driver and driver package." Click "Delete" on the next screen. You may need to click on the windows shield button "Change Driver Settings" before you are able to remove the driver.





5. If successful, skip to the last step (step 8). If you receive a message, "Failed to remove driver <driver name>" or "Failed to remove package <package name>" please move on to the next steps.

6. Please close all open programs, reboot the computer, and/or stop the Print Spooler in services app. Attempt to Remove Driver and Package using instructions in step 4. If it still fails, move on to the next step.

7. (Optional) In order to remove the driver, you may need to manually Delete Jobs stuck in the queue folder: C:\Windows\System32\spool\PRINTERS  Delete all files in this folder.


8. Go to Start > Search and type regedt32 and press enter. Browse to the following keys (folders) in the registry and look for and DELETE any keys with Primera or the name of your printer in the name:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USBPRINT

  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\USBPRINT
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBPRINT

To delete a key you may need to assign permissions. Right-click on the key and select Permissions. Select “Everyone”, and check the Allow box next to Full Control. Click OK. Once permissions have been applied, right-click on the key and choose Delete.

Notes
Additional Registry Entries may need to be deleted using this procedure if you receive errors.  


9. Reboot.

Note: Driver Files reside in the following locations. If driver and package removal are successful then no files will be present.

C:\ProgramData\PTI\Drivers\<Printer Name folder>
C:\WINDOWS\system32\spool\drivers\x64\3\<Various files starting with Brv, DiscPub or pt>
C:\Windows\System32\DriverStore\FileRepository\<folder name starting with "pt">

10. Alternate Method: Using the PNP Util - Follow this Article to delete the driver oemxx.inf files

PNPUTIL /delete-driver <oem#.inf> [/uninstall] [/force] [/reboot]





Article ID: 44987