There are no devices compatible with this template. Would you like to print it on plain paper? Error appears when printing through PTPublisher or SureThing directly.
A. The latest version of SureThing must be installed to work with the latest Bravo Disc Publishers. Please download it here:
https://www.primera.com/SureThing
You may need to completely remove SureThing before installing the new version. Follow this article.
B. Multiple versions of SureThing could be installed on the same computer.
- Please uninstall all versions of SureThing on this computer.
- Delete the C:\Program Files (x86)\Common Files\SureThing Shared folder or C:\Program Files\Common Files\SureThing Shared folder.
- Reinstall only the latest Primera version.
C. Check your Devices and Printer list for duplicate or incorrectly named Primera Disc Publisher drivers.
- The drivers should start with "Disc Publisher".
- Delete any extra unused drivers.
- Make sure you have a default printer set. It does NOT need to be a Primera printer.
D. The ‘Print Using’ setting within SureThing is set to ‘Standard Printer.’ Open SureThing. Go to File-Print. Set the Print Using setting to CD/DVD Printer. Print one copy with this setting to lock it in.
E. An incorrect template was set up for your print file. This usually happens when you have imported the template from a lower version of SureThing.
- Open the file you are trying to print in SureThing.
- The template name will appear at the top of the design in blue. Click on it.
- Now change the template to Disc Publisher 120mm Disc-Full Face or Disc Publisher 120mm Disc-Standard Face. Click OK.
- Save the file.
- Try printing again.
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