If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist:

At this location:

C:\Users\<current user>\AppData\Local 

App Data is a hidden folder that will need be shown using this method. 

<current user> = The username currently logged into the computer.  

Delete these folders (not all folders will be present):

• PTI
• Primera_Technology
• Primera_Technology,_Inc
• Primera_Technology_Inc
  
• PrimeraPrintHub.exe_
  

Attempt to launch the program again.

Applies to PrintHub, PTPublisher, LX Series Status Monitors, PTLab, PTFinish, PTTemplate, CX1200 Status Monitor, and SNAP