The Primera software program does not start or crashes immediately after starting (Any product or software).
If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist:
At this location:
<current user> = The username currently logged into the computer.
Delete these folders (not all folders will be present):
Attempt to launch the program again.
Applies to PrintHub, PTPublisher, LX Series Status Monitors, PTLab, PTFinish, PTTemplate, CX1200 Status Monitor, and SNAP Article ID: 94191
How do I update my firmware, printer driver or software? (LX Series, Eddie and IP60)
For PC: 1. Open PrintHub 2. Click on Settings 3. Select the Update Tab 4. Click the "Check for Updates" button. Latest Version. If you click Check for Updates and receive the message "No updates Found," you are already on the latest version of the ...
How To Enable .NET Framework 2.0 - 3.5 on Windows 7/8/10
How To Enable .NET Framework 2.0 and 3.5 in Windows 8.1 This may be required to run some older Primera software. 1. From the Windows 8 desktop, open the power user menu and select Control Panel. 2. From the Control Panel, click Programs and ...
LX2000/1000 prints but the PTStatus (status monitor) says offline
Ensure the SWFWClient.exe file is located in the installation folder. C:\Program Files\Primera Technology\Primera Color Label 2000\Bin Make sure SWFWClient64 client is running. Ensure Windows Firewall or other firewalls are not blocking this program ...
Print Queue- PT Status Monitor says Printing, but there's no activity on the printer. LX400, LX900, LX1000, LX2000 (Windows 10 1903 release)
Windows 10 release 1903 causes these issues. Try the following solutions: 1. Update to the latest version of Windows. Windows 10 release 2004 fixes this issue. Alternatively, you may upgrade your existing version of Windows 1903 or 1909 with a ...
SureThing crashes on start up.
SureThing crashes on start up. 1. Turn off DEP (Data Execution Prevention) for this application. (Windows 7 or Server 2008 only) Click on the Start button and right-click on "Computer". Choose, "Properties". Click on the "Advanced system settings" ...