The Primera software program does not start or crashes immediately after starting (Any product or software).

If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist:

At this location:

C:\Users\<current user>\AppData\Local 

App Data is a hidden folder that will need be shown using this method. 

<current user> = The username currently logged into the computer.  

Delete these folders (not all folders will be present):

• PTI
• Primera_Technology
• Primera_Technology,_Inc
• Primera_Technology_Inc
  
• PrimeraPrintHub.exe_
  

Attempt to launch the program again.

Applies to PrintHub, PTPublisher, LX Series Status Monitors, PTLab, PTFinish, PTTemplate, CX1200 Status Monitor, and SNAP 

Article ID: 94191

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