My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

A. Grant proper access rights.   Normally this occurs during the installation process.  However, you can verify the proper rights are given using this article. 

B. Advanced Printing Features.

1. Browse to or search for Printers and Scanners.
2. Click on the printer name. Example: “Color Label 900”. Choose Manage.
3. Choose Printer Properties
4. Go to the Advanced Tab.
5. Uncheck “Enable advanced printing features”


C. Install the latest version of the printer driver.  

D. Disable Print Manager.  If you are printing from SureThing 5.x (Disc Publishers), try disabling the Print Manager.  When you click print, you receive a print options screen.  Click the Advanced Button.  Uncheck "Use Printer Manager."  Try again.

E. Turn off UAC.  See this article. (Windows Vista, 7 or 8 only)

F. Disable Image Sharpening. 

1. For Windows XP - Browse to C:\Documents and Settings\All Users\Application Data\PTI\Drivers\[Printer Name Folder]\PT_[PrinterInitials].ini (Application Data is a hidden folder) 

-or-

For Windows Vista, 7,8,10 - Browse to C:\ProgramData\PTI\Drivers\[Printer Name Folder]\PT_[PrinterInitials].ini  (ProgramData is a hidden folder) You will have to also disable UAC (User Account Control) using this procedure.

2. The folder name and ini file will vary depending on the printer.  For example, a Bravo SE will be \Disc Publisher SE\PT_DPse.ini 

3. Open the file in notepad or any text editor.  Find the "SharpenLevel" key.  Change the value after the = sign to "0".  The default value is "11"  


; Amount of image sharpening
; 0 = off
; 1-10 = increasing sharpening levels
; 11 = automatic
; 12 = off
SharpenLevel = 0

Note: In rare cases, disabling Image Sharpening may cause minor quality differences.

Article ID: 44864