Error Message: "Error updating Advanced Settings" on Mac (Eddie).

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• Invalid values(s) error when attempting to change advanced settings on Mac (Eddie)

  Delete All Jobs from the Print Queue. If there are any jobs stuck in the print queue, it can prevent some settings from being applied to the printer. Update Software and Firmware. Follow the software update procedure found in this article. Make sure ...

• Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)

  If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...

• Filter Failed message appears in print queue. Eddie or LX Series Printer is not printing. Ventura, Catalina, Big Sur, Monterey and Sonoma require new drivers (Mac).

  Try these steps in order. 1. Install the latest version. Occasionally, the driver will be corrupted after an OS update. Download the latest version from the products download page. You can find the latest software for your product at the location ...

• My Eddie ink is past the best by date or is expired. Can it be replaced?

  Can Primera replace expired ink or ink beyond the best-by date? Unfortunately, Primera cannot replace Edible ink because it is beyond its best-by date or expired (6 months from the open date). However, Primera will replace any ink cartridge that is ...

• Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)

  1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. TEST Prints. Print your design on a cardboard coaster or a piece of ...