Installer stops on Verifying Driver stage - or - Device driver software was not successfully installed Error -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer)
If the driver fails to install properly during product installer you may have to manually install the driver using this method:
1. Cancel out of the failed install before continuing.
2a. Right click on the driver installer file that you just downloaded. Choose "Run as Admin". Follow through the installation. If this procedure is successful the driver installer will display a successful message at the end. If it is not successful try the steps in 2b.
2b. Follow this article to Give rights to the Printer and printer folders. Click on the driver installer file again. Follow through the installation. If unsuccessful, continue with the manual installation steps below.
3. To install the driver Click the Windows button - Right Click on Computer - Click on Manage. In Windows 8 or Windows 10, search "Device Manager".
5. Click on Device Manager - Find the Primera product name under Other Devices - Right Click on it - Choose Update Driver.
6. Click Browse my computer...
7. Browse to the location of the driver. The driver automatically extracts to C:\Users\<currentUser>\AppData\Local\Temp
- The driver will be in a folder named "Setup" or the product name such as "LX910 Disc" or "LX600 Disc"
- Under that folder will be another folder called "Post Setup" or "Printer Driver". Select it. Click Next.
- Note: AppData is a hidden folder. Un-hide the folder if necessary using these instructions.
8. Click "Install this driver software anyway" or always trust this publisher.
9. You will receive a "Windows has successfully updated..." message when complete.
Article ID: 44939
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