Try the following solutions:
1. Change the Cartridge. Check your cartridge levels. If the lowest percentage color corresponds to a missing color in your print, replace that cartridge. Even if the software reports that the cartridge has 30% ink remaining, it may still be empty and need to be replaced.
The CMYK color wheel below will give you some idea of which color to replace. Here are a few examples:
2. Secure Cartridges. Make sure the corresponding cartridge is snapped into place. Remove and reseat the cartridge to make sure an air-tight connection has been made. You should hear a "click" when the cartridge is installed properly.
3. Clean the Copper Contacts. Ink overspray can build up inside the printer over time causing interrupted electrical signals. Remove the printhead (instructions are located in the manual) and clean the copper contacts on the printhead carrier and the printhead with the alcohol wipe included with the printhead or isopropyl alcohol-soaked paper towel.
4. Clean the Printhead (Automatic Method) - Windows 10 instructions.
1. Search for Printers and Scanners.
2. Find the Disc Publisher 4100 Series Printer Driver and click on it.
3. Click the Manage button.
4. Click on the Printing preferences link on the left menu.
5. Now click the Properties button next to CLEAN Cartridges...
6. Click OK when you see the prompt about the process taking several minutes.
6. Manually Clean the Printhead. Please try steps 1-5 before attempting this procedure. Repeated manual cleanings can damage the nozzles.
a. Remove the printhead.
b. Moisten a lint-free cloth with rubbing alcohol or locate the alcohol wipe that came with the printer/printhead.
c. Hold the cloth/wipe against the nozzles for three seconds. This will “wick” some additional ink onto the cloth/wipe.
d. Now drag the printhead across the cloth/wipe in one direction only.
e. Repeat the process until all colors appear evenly on the cloth/wipe.
f. Also try cleaning using an Ultrasonic Jewelry Cleaner - Follow these instructions.
7. Prevent clogged nozzles.
Clogged nozzles on the printhead can be caused by non-use of the printer for extended periods of time. Follow these guidelines:
8. Print Quality Setting. Set the Print Quality level to "Best". The lower (and faster printing) quality may not be sufficient for many solid color areas. Increasing quality increases print time because the printer makes more passes over the media. However, it also produces a more consistent print. Higher quality settings do not consume significantly more ink than lower quality settings.
9. Replace Printhead/Cartridge. The cartridge may be empty or defective. The printhead nozzle for one color could be clogged. The fastest way to diagnose a quality problem is to have backup printheads and cartridges available for comparison testing. If a color is missing, replace that color cartridge. Next, try replacing the printhead.
10. Update Firmware. If you have recently changed your printhead and notice offset, blurry or shadow text, you must update your firmware.
PRINTHEAD / CARTRIDGE REPLACEMENT PROCEDURE
If you think your cartridge/printhead is defective, please contact tech support to arrange for a replacement. Tech support may ask you to perform troubleshooting before sending a replacement cartridge or printhead.
Notes on Ink Replacement
Notes on Printhead life
The estimated printhead life is approximately 26 black or 32 (of any) color cartridge changes, whichever comes first. This is not a guarantee of printhead life. The printhead could last longer or shorter than this depending on many environmental and use factors.
To ensure uninterrupted printing capability, purchase a backup printhead now. You can purchase a printhead from our online store:
Replaceable Print Head - Part Number 53471
Article ID: 44700