Scanned documents are feeding crooked (Primera Trio). Make sure you are feeding the documents into the scanner so the right edge is just touching the right side of the scanner slot. Smaller documents and receipts are more susceptible to crooked ...
Unable to scan receipts or other thin paper using the Primera Trio. Try these two suggestions: 1. Before scanning, fold the receipt lengthwise, open it back up almost all the way and then feed it. The crease gives a little extra "structure" to the ...
Multiple sheets are feeding through the printer (Trio). Multiple sheets will feed through the printer if too many sheets are inserted or paper is pushed too far into the printer. When loading the printer with paper, do not push the paper into the ...
Lines appear in the saved file of a scanned document (Trio). This indicates a small piece of dust or dirt was caught in the scanner during the scan. Try the scan again. It usually goes away because the dirt or dust was on the photo or document ...
How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio? Follow the procedures below when traveling with the Trio. Battery If the battery is installed, the Trio can be packed in checked baggage or packed in carry-on ...
Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac). 1. Try logging into the Mac as an Admin User. Not all the rights necessary for the scanner are being granted. 2. The following specific ...
The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC) Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running. 1. Check to ...
Delete this folder and then try opening the software again. C:\Users\<username>\AppData\Local\Primera_Technology,_Inc" Windows 7 / 8 / 10 Only!Article ID: 77803