LX610
The Lamination Mode Setting is Missing from Print Hub for my LX610.
The lamination mode setting is available on the Printer Settings Tab in Advanced Settings. Scroll to the bottom to find it. If it is not visible, try the following: A. Restart Print Hub. 1. Close Print Hub. 2. Power ON the LX610. 3. Open Print Hub ...
What regular maintenance is required for my LX610?
Wiper Maintenance. If ink builds up on the nozzle wiper, it may need to be cleaned or replaced to fix print quality issues. Please see item 3 in this article for instructions. Main Ink Chute Maintenance. Ink is regularly deposited in the ink pads ...
An error occurred while trying to deactivate (PTCreate - LX610)
If you are trying to deactivate the code on one computer to move it to another computer, you may receive this error if the initial code registration fails due to internet connection issues or if you manually activated it. The software will still ...
Media Chip Error when using a pre-die-cut roll which only happens when using PTCreate Pro to print. (LX610)
Issue: Media Chip Error when using a pre-cut roll which only happens when using PTCreate Pro to print. Once the pre-die-cut roll is loaded and a print is done, the error will appear - if you unload and reload, the error will disappear; once you print ...
PTCreate Pro Advanced Information - Error Codes - Manual Activation (LX610)
PTCreate Pro Activation Error Codes: 2544 - General/Unknown 2545 - Failed to open Registry 2546 - Set Name error (possible permissions error) 2547 - Set Serial error (possible permissions error) 2548 - Set Site Code error (possible permissions error) ...
How long does the die cutting blade/knife and wear strip last? (LX610)
Digital Die-Cutting Blade Life The longevity of the blades depends on the type of material being used; how much material was cut; and the number of times the blades scored through the liner coming into contact with the wear strip. Blades can last up ...
Cartridge Data Error occurs after swapping from one partially used cartridge to another (LX600, LX610, LX910)
This can be caused by two scenarios: 1. Removal While Reading. It is best practice to power off the printer before swapping the cartridge if switching between partially used ink cartridges on the same printer, such as when you switch from one of ...
Trace / Contour an image with white edges in PTCreate Pro (LX610).
If all or part of the outer edge of the image you want to print has white areas, the trace function of PTCreate Pro will not be able to see the contrast so that it can create your cut line. This tutorial explains how to import a modified secondary ...
Can I cut perforations using PTCreate Pro and an LX610.
Perforations can be created using PTCreate Pro. Note the following considerations: Use Paper-based media for best results. The perf cut should be horizontal across the page for best alignment results. Instructions: 1. Click the Draw Tool. 2. ...
Edge Scan Error (LX610).
Before printing, the LX610 scans the edge of the media to determine print start position and media presence. Occasionally, if the paper is curled, it can catch on the wear strip and prevent the media from feeding past that point. Try the following ...
How to create labels for my tapered container (LX Series Label Printers)
Tapered containers are a challenge because a standard rectangular label does not look right when applied to the container and can be difficult to apply without bubbles. Full wrap-around labels for tapered containers usually have a curve (arc) on the ...
Error: "Image out of Bounds" when importing an image or printing. (LX610)
1. Reduce the imported image's DPI (dots per inch). PTCreate displays images at a set resolution of 150 DPI. If large DPI images are imported, they may exceed the display boundaries of PTCreate. Any image can be resized once imported. Primera ...
How do I use the Cleaning Card to clean my output cross-cut media cutter. (LX600, LX610, LX910, LX3000, LX500)
If you are prompted to clean your output cutter using a cleaning card, use these instructions: https://youtu.be/0ibFKY52kho Note: This cleaning procedure works best when done regularly. If your cutter gets too full of adhesive and other debris, it ...
.AI, .PDF or .EPS Illustrator design files are not importing correctly into PTCreate Pro - Missing layers, missing transparency or crashing software. (LX610).
First make sure you check the box "Create PDF Compatible file" when saving the AI File. Even then, Sometimes, PTCreate does not properly interpret AI, EPS or PDF files. The best solution, in this case, is to export the cut and the print in two ...
How do I draw or edit my cut line shapes in PTCreate Pro (LX610)?
You can use the Draw Tool and the Shape Tool. Watch the video below for a tutorial. https://youtu.be/jE7vLWQjYog Reference Image for Shape Tool, Draw Tool, Curved Point, and Handle Article ID: 081921
How do I move a cut closer or further away from the printed image? How do I create a bleed cut or create an outline cut? Inset Offset Path (LX610).
Using PTCreate or PTCreate Pro you can either create an outline around your image (offset path) or you can create a bleed around your label to make it easier to cut the shape without leaving any white space (inset offset). 1. With the cut line ...
XY Cutter Stall Error (LX610)
If this is an intermittent error that appears occasionally, try the following solutions. 1. Knife Pressure is too high. If your knife pressure is too high, you may be cutting through the label stock liner and contacting the wear strip. This can ...
Cutter Stall Error (LX600-LX610)
The cutter referred to by this error message is the output cutter located at the front of the printer. This is a pizza wheel-style cutting disc that completely cuts through the label/media at the end of the job or at the end of every page, depending ...
PTCreate - Working with Text (LX610)
You can create simple text to add to your PTCreate designs. 1. Use the text icon on the left to get started. 2. Edit your text using the Text Edit Icon 3. Watch this video demonstration.
How do I use Lamination Mode on the LX610?
Enable "Lamination Mode" in PrintHub and Config Utility (Coming Soon to Mac). This setting will convert Matte BOPP or Gloss BOPP digital die-cut material into waterproof labels. With lamination, Premium Gloss stock will become highly ...
How do I use BarTender 2021 to add cut lines to a print template design (LX610 or Catalyst).
Within BarTender, any shape can be converted to a cutline that your LX610 or Catalyst printer can cut. You must use BarTender version 2021 Ultralite, Professional, or Enterprise. 1. Click the shape icon on the toolbar. 2. Drag the shape ...
Can I use my digitally die cut label roll on an applicator such as the AP360, AP362 or AP550 (LX610)?
Unfortunately, it is not possible to use a digitally die-cut roll on an applicator. Even with the waste matrix removed, and setting the machine in half-speed mode, the liner is too thick to pull through the applicator. This applies to the following ...
There are vertical lines in printed label running in the direction of the feed (LX610).
This typically happens most often when printing at 100% saturation. The label is not quite dry after it has printed but the printer must back up the printed label so that it can perform the digital die cut. This causes the not quite dry ink to ...
Repeating sections of blurry printing - Inconsistent TOF alignment - Printing over on the same label using pre-die-cut labels on (LX600/LX610)
Issue: Pre Die-cut labels printed on the LX600 or LX610 has inconsistent Top of Form (Vertical) alignment or print over and over on the same label or have repeating sections of blurry printing. The smaller the size down to the minimum of 2", the ...
Cuts label shape but doesn't print. Job is deleted from queue immediately after printing (LX610).
1. Cartridge Communication: This issue is sometimes accompanied by a Cartridge Data Error where the printer intermittently does not detect the cartridge before printing. If this is the cause follow this article to fix cartridge communication ...
Cam Lifter Stall Error (LX610)
This error indicates a problem with the camshaft use to raise and lower the sidetrack rollers used for digital die-cutting. The printer needs repair. Please contact support to set up a repair. If the error is intermittent you can try oiling the ...
Unable to feed paper / media / stock on initial load. Printer will not grab the paper (LX610).
Issue. Wear strip is too thick, too wide or improperly installed which causes it to protrude too high into the paper path. This will prevent the label stock from feeding into the printer. It gets stuck right before the wear strip. If the wear ...
PTCreate Pro crashes when importing a file or the file does not import correctly (LX610).
PTCreate Pro allows you to import your print file and the cut line in the same file using the import button. In order for this to work properly, your file needs to be formatted properly. Please ensure it follows the design file specifications ...
Missing Cartridge, Invalid Cartridge, Incompatible Cartridge, Incorrect Cartridge, Cartridge not installed correctly, or Cartridge Data Error (LX600, LX610, LX910, Eddie, LX3000 or IP60)
If the cartridge is installed, but this error appears, it may be caused by insufficient contact between the cartridge and the carrier. Try the following: A. Verify the correct Part Number Cartridge for your printer is installed. 53491/53496 = ...
Recommended Spacing for Print and Cut File on LX610
Space Between Pages. The smallest space between pages on the LX610 when performing digital die cuts is 0.4". This distance will automatically be added by the printer between pages and will happen regardless if there is only one image on the page or ...
My LX610 cuts through the liner/backing paper.
Check the following. 1. Double Cut. First, check your print/cut file to make sure you don't have a double cut. Double cuts can be caused by improper setup of the cut line especially when importing a vector file with a cut layer. Make sure you set ...
The smart Chip in my Primera LX610 media is defective. When inserted the media is not recognized as Digital Die-cut Media. The media feeds forward and back 12". When the print is sent, Gap Sensing Error is displayed or Non Digital Die-Cut Error message is displayed
When you insert digital die-cut media you should see an icon in the upper left corner of print-hub indicating you have Digital Die-Cut Media and a corresponding percentage remaining. If you do not see the icon make sure your media is digital die-cut ...
Paper Out Error is displayed in PrintHub (LX610).
Normally, the paper out error indicates that you are at the end of a roll of label stock. You will need to load another roll of media in the printer. If the media is loaded, and the error appears when you send at print, or the error appears at ...
What is the difference between PTCreate Standard and PTCreate Pro? (LX610)
More info can be found in the document below. Article ID: 052920C
Cuts do not line up with the prints or alignment is off. Cuts are crooked (LX610).
Cut alignment is calibrated at the factory. However, it is possible that you may need to adjust the cut line position for certain prints/cuts. 1. Reduce page size in PTCreate as much as possible. For example, if your page contains 2 columns and 4 ...
Print Alignment Not Available for Digital Die-Cut message appears on the alignment screen in PrintHub. (LX610 Only)
Print alignment is not available on the LX610 by design because there are no die-cut labels that can be aligned to a print. Instead, the cut line must be aligned to wherever the printing occurs. Cut alignment is calibrated at the factory. However, ...
My LX610 prints the design but does not cut it.
1. Make sure your knife is installed correctly, and the blue holder is pushed all the way back so the knife can easily move up and down. Follow this video. When properly installed, the knife should move up and down as shown in this video: 2. Restart ...
How do I cut the Magnetic Material for my LX610.
The recommended starting knife pressure for the magnetic media is 22. This media is not meant to be cut all the way through because there is no liner. Instead, this knife pressure setting is meant to score the magnetic media so that it can be removed ...
What type of labels / media can I use in my LX610 to cut my own shapes?
Two types of media can be used. 1. Digital Die-Cut Labels. If you are using the printer to digitally die-cut your own shapes and sizes only Primera label stock can be used. This media comes from Primera with a smart chip that identifies the media, ...
My LX610 or LX600 is skipping, slipping, printing over on the same spot or printing out of alignment left to right (LX610-LX600)
There are many reasons for skipping labels on the LX-Series printers. A full article explaining all of the possibilities can be found here. See below for the LX600/LX610 specific reasons. Blue Guide Diameter is too large. Check for the issue ...
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