LX900-LX910-LX2000
Text or small graphics are smeared/blurry when exiting the printer (LX500, LX910, LX3000)
This article is for small defects in text or other small graphics that follow the side-to-side motion of the print head or are perpendicular to the label feed direction. See the picture below. Try the following solutions: 1. Perforations. ...
LX Series Printer prints a partial label and restarts/resets in the middle of a job. (LX910, LX3000)
Sometimes the printer will restart if it encounters an error or an interruption in the data flow from the computer over the USB cable. It can be hard to realize that the printer is restarting if you don't see it happen. Instead at the end of the job, ...
How do I enable External Stock Feed Mode on the LX2000? End of Roll Error even though a full Roll is present.
The external stock feeding mode turns off the internal loop sensor so labels can be fed from an external rewinder. Open the Status Monitor. Click the info "i" icon in the upper right corner. Click on the Printer Settings Tab. Set External Stock to ...
Magenta ink haze is building up on the interior surfaces of my LX2000. What type of regular maintenance is required? (LX2000)
Regular use of the LX2000 causes ink to build up in the maintenance area on the right side of the printer, where the ink cartridges are docked. This ink build-up can block the suction tube of the internal vacuum fan that is designed to pull ink ...
LX2000/1000 prints but the PTStatus (status monitor) says offline
Ensure the SWFWClient.exe file is located in the installation folder. C:\Program Files\Primera Technology\Primera Color Label 2000\Bin Make sure SWFWClient64 client is running. Ensure Windows Firewall or other firewalls are not blocking this program ...
My new SKU 53013 Ultra Black Cartridge is not working - Invalid Cartridge or Ink/Toner Empty Error
The CMY+ Ultra Black Dye cartridge requires a firmware and software update to function. Follow these instructions to update firmware/software for your LX600, LX610 or LX910 color label printer. Article ID: 071922B
What do the display screen/panel icons mean on the LX2000?
RW-12 Rewinder Setup Tips
Please watch the video linked below to set up your rewinder. Make sure CC (subtitles) are enabled. https://youtu.be/igRgUTgSax0 Tips! For narrow stock less than 4" wide, the rewinder could cause alignment issues. If you encounter any issues with the ...
My label stock is taped (spliced) together in middle of the roll. Will this cause a problem? (LX Series Printers).
When two pieces of label stock are taped together on a roll, it is called a splice. It is possible that any roll could have a splice. This is done to save the roll so that we don't have to throw out the whole thing. Splices can happen if the web ...
How do I print a dark black using CMY color only cartridges? (LX500, LX600, LX610, LX910 or LX3000).
The LX series printers use Cyan, Magenta, and Yellow ink. There is no dedicated black. In order to create black, all three colors must be mixed to create black (process black). It doesn't look quite the same as true black, but it is not noticeable ...
The top surface of the label stock has left over adhesive residue causing feeding issues from the roll (LX900, LX910, LX2000, LX3000).
Occasionally excess adhesive can ooze out from under the label stock, especially if the roll is wrapped tightly. This can prevent the labels from falling off the back of the roll, creating a slack loop that is essential for proper feeding on the LX ...
How do I adjust the Gap Sensor position on my LX910 or LX3000.
Please watch this video demonstration. The gap sensor is used to sense the start of each label so the printer knows where to start printing. With most square or rectangular media the default position of 0.3" from the left edge is sufficient to ...
Can I use the output cross cutter to cut the final height of my labels? (LX500, LX600, LX610, LX910, LX2000, LX3000)
Using the output cutter to cut the height of the label is not recommended. The output cutter was designed to cut a printed section of labels from the printer after it is complete. It typically cuts through liner only in the gaps between the labels. ...
Paper Size Error: The specified custom size is not supported in the selected tray. Filter Failed. (Mac OS 11.3 or higher - Big Sur) (LX2000).
If you receive this error, lower print quality saturation settings to “medium color only” or “medium color + black” or lower. Any of the high settings produce this error. Article ID: 092321
How do I clean or replace the output cutter blade on my LX Series printer? (LX910, LX2000, LX3000)
The video below shows the process for the LX2000. However, the mechanism is the same for LX910, LX2000, and LX3000. Tools Required: T10 Torx driver https://www.youtube.com/watch?v=ZlXyeKfg1OQ You may also need to clean the cutter plate with ...
How do I print to my LX900 using Pigment Cyan, Magenta and Yellow and Dye Black (SKU 53425)?
Since Pigment Black (SKU 53436) is no longer available you may install a dye black cartridge (SKU 53425) as a placeholder so you can print in Color Only mode. No dye ink will be used for printing in this mode but a small amount will be used for ...
What is the purpose of the Clean and Align buttons in PrintHub? (LX500, LX600, LX610, LX910, LX3000, IP60, Eddie)
Below is an explanation of the Clean and Align buttons in PrintHub and Config Utility (Mac). Align Button Cartridge alignment fixes quality issues caused by bidirectional misalignment. The alignment print available on all of our printers prints a ...
How do I manually install firmware on my Primera Printer? (Instructions apply to upgrade or downgrade)
PC To manually install firmware, follow this procedure. Download the PRFile32.exe utility Drag and drop the correct firmware on the utility icon. Note: The firmware can be obtained from tech support and sent via email. Consult with tech support ...
What is the difference between Kiss Cut vs Digital Die-cut vs Pre Die-cut? (LX600-LX610-LX910-LX2000-LX500)
Default page size stuck in the driver causing prints to be cut off on the bottom or right side or skipped labels (LX2000)
To verify you have this problem attempt to change the default page size set in Windows. The default is typically 400 x 300 and can easily be changed. If your default is something else and simply cannot be changed you have this problem. Try the ...
Ink to Low to Prime Error - LX2000
This error typically occurs after installing a new printhead. Printheads come with special Setup ink cartridges that are filled to a specific level to optimize the priming of new print heads. New printheads need to be primed because they must be ...
Unable to Print Illustration - Adobe Illustrator Error printing to any Primera Label Printer.
There may be some extra complexity in the AI file that is causing a problem when printing. 1. Try exporting or saving as PDF. When you save as a PDF those extra complexities are stripped out and dropped. Also, it only converts to pdf what is ...
How do I print to a Primera printer using Swift Publisher on a Mac. (LX500, LX600, LX900, LX910, LX2000, or LX3000)
Swift Publisher is an inexpensive software that can be used to design/layout and print your labels if you are using a Primera label printer attached to a Mac. Attached below is a tutorial on how to setup a label using Swift Publisher by Belight. ...
The last few labels of my roll are wasted. Out of Paper error is displayed but there are still labels remaining. Is there any way to print on the last labels of the roll. (LX600, LX610, LX900, LX910, LX2000, LX1000, IP60)
By design the last 12-18” will be wasted because the printer no longer detects a loop under the roll, or the chip on the LX600/610/ip60 detects the end of the roll. We must stop before the last labels are fed through to prevent the tape or strong ...
How to add my printer on MAC using Primera driver
Open "system preferences or Settings". Open printers and scanners. at the bottom left click the (+) sign click "PRIMERA DRIVER" Ensure the "USE" says Primera then click "ADD" driver is now set to primera.
LX900 prints the first image with perfect quality but as it prints more it starts to fade.
Solution: New gaskets or a new print head will fix the print quality. It is also possible one of the existing gaskets is out of place. Instructions: 1. Open the printer cover 2. Remove print head & ink 3. Below the print head there should be circular ...
LX 2000/ LX 1000 - Error Message: failed printhead, printfailure impropershutdown
LX2000 - Error Message: failed printhead, print failure improper shutdown Solution 1: Perform a print head alignment described below. This will clear and resolve the mentioned error message and allow you to print. Solution 2: Install a new print ...
Error: PKG can't be opened because Apple cannot check it for malicious software. How to open a Primera app that hasn’t been notarized or is from an unidentified developer?
Primera is in the process of getting all of its drivers and application notarized by Apple. Here is how to run the application anyway after you get the error that the application is not notarized or from a trusted developer: In macOS Catalina, ...
What software can I use to print from my Mac to an LX Series Primera Printer? Illustrator Label Templates - Swift Publisher - Label Live - Preview
1. Adobe Illustrator. You can use any app from the Adobe Creative Suite, but Illustrator is recommended. Please download the AI Label templates at the bottom of this article. There are templates available for each of the label sizes Primera sells. ...
How To Enable .NET Framework 2.0 - 3.5 on Windows 7/8/10
How To Enable .NET Framework 2.0 and 3.5 in Windows 8.1 This may be required to run some older Primera software. 1. From the Windows 8 desktop, open the power user menu and select Control Panel. 2. From the Control Panel, click Programs and ...
NICE LABEL SE – Design Tool Bar or any Tool Bar is not appearing or is missing.
1. Open NICE LABEL SE – click on the view option on the top bar. 2. Hover over the toolbars option. 3. Check the design check box as show below. Article ID: 103119-2
My labels are yellowing or discoloring in the white unprinted areas after several weeks/months of storage.
All of our inkjet label stock has been specifically designed to be highly absorbent to allow water-based inkjet inks to set-up quickly. This characteristic while providing for immediate smudge resistance after printing, also makes the sheet highly ...
Left margin offset randomly moves by 10mm or more. Next label moves back to previous position. (LX500-LX600-LX610-LX910)
The printer scans the left edge of the label stock to determine where to start printing. If you add or subtract value from the left margin offset setting, the result of the scan determines the start position. Values you enter in the left margin ...
LX900 PTStatus Errors: Missing Cartridge, Invalid Cartridge, Offline, Not connected, Missing Print head.
LX900 PTStatus Errors: Missing Cartridge, Invalid Cartridge, Offline, Not connected, Missing Printhead. Could not find Color Label 900 - This error appears when launching PTStatus from the Start menu. This error appears if the printer driver is ...
My printhead or cartridge is defective. What can I do? (LX900 - LX1000 - LX2000)
If you think your cartridge or printhead is defective, please contact tech support to arrange for a replacement. Tech support may ask you to perform troubleshooting before sending a replacement cartridge or printhead. See this article to view the ...
“TOF Error” is displayed in the status monitor. Label stock will not load automatically or printer does not detect the label stock. (LX2000).
The LX2000 is not properly sensing the gaps between the labels on your label roll. (TOF = Top of Form) Check the following settings: Try pressing the "Resume/Feed" button on the front of the printer. If the error continues, press the “Cancel” button ...
How can I print circular or round labels using the LX Series Printers?
1. Design. If you are able to adjust your image design, these tips will make printing circular labels much easier. Circular labels work best when the image does not fully cover the label. However, if you must fully cover the label with ink, it is ...
My label printers skips labels between prints, feeds out blank labels or is printing over the same place. (LX500, LX600, LX610, LX910, LX2000, LX3000).
The printer will skip one label before printing for the first time after loading a new roll of label stock. This is to prevent jamming of labels and cannot be disabled. The printer should not skip labels between consecutive print jobs. If the printer ...
How can I print circular labels on two across (two up) label stock?
A. Adjust Sensor Position Before you load the label stock, you must adjust the label sensor position to correspond with the center of the circular label. This sensor tells the printer where to start printing. B1. Setup the Label. (When printing ...
There is a label stuck or jammed in the feed area of my LX Series label printer. How can I remove it and prevent it from happening again?
A. Removal: Usually, it is necessary to disassemble part of the printer to remove the stuck label. This means the unit will need to come to Primera for factory service. However, there are ways to remove these labels without taking apart the ...
Next page