Eddie
What is the "Scan Large print area for multiple objects" setting (Eddie)?
This setting controls how Eddie scans for the height of your cookie. Normally it will scan for height at one point. (See the Green dotted line in the image below.) With this setting checked it will scan a larger area for the highest point, AND it ...
The Top of Cookie Lift Offset setting explained (Eddie).
The primary purpose of the Top of Cookie Lift Offset is to make your images crisper. It is not necessarily used to prevent your print head from hitting the cookie. Dirt, debris, or ink overspray may be on your encoder strip, cookie sensor, or both. ...
How to print cookies of any shape perfectly centered the first time using a custom tray. (Eddie)
Eddie has built-in automatic centering. But that works best when using the Carousel. If you are printing one cookie at a time in manual printing mode, centering is most reliable when you do not use the automatic centering sensor. Here is what you ...
Feed Stall Error (Eddie).
The feed stall error means that the lower arm of the cookie platform/tongue is hitting the crumb catcher. There are a couple of reasons for this. 1. Press Load/Unload Button. If the error occurs right after the printer starts up, either press the ...
How do I use the Sassy Tray with my Eddie Edible Ink Printer?
How to Purchase: https://thesassytray.square.site/ How to Use: Please refer to the official instructions provided by The Sassy Tray. To receive instructions, contact Sassy Tray at info@thesassytray.com Instructional Videos Are your Prints out of ...
Primera Printer Prints successfully but PrintHub shows the printer offline. (Eddie, LX600, LX610, LX910, LX3000)
This issue typically occurs after a Windows update. Here are the instructions to fix it. 1. Power off the printer using the switch at the back. Close Print Hub. 2. Go to Printers and Scanners in Windows Settings. (Use the Windows Search box to ...
Eddie resets in the middle of a long manual mode print job (Eddie).
In manual mode, Eddie waits for you to press the button on the printer before retracting the cookie for printing. If you wait too long before pressing the button because you were interrupted for some reason or another, Eddie may reset and cancel ...
How to print Red with Eddie Edible Ink Printer.
Update 09-21-22. A new cartridge with new magenta that prints a better red is now available. SKU 053507. To order select New Magenta from the menu on this page. If you have the original 053498 Cartridge you can still use these instructions to get a ...
Values out of Range Error (Eddie).
If you receive this error, please contact tech support via phone or chat to setup factory service for your printer. Article ID: 121721
What are the ingredients of the Eddie Ink Cartridge SKU 53498 and 53499?
Eddie ink ingredients are listed on every box label. The label is shown below. For more detailed ink information visit the compliance page for Eddie. There you will find detailed technical datasheets for each ink color. Note: The 53498 cartridge is ...
Eddie Fan does not stop running after 15 seconds on printer start up or after a finished print job. (Eddie)
The Eddie fan is supposed to shut off after 15 seconds with no jobs in the queue. If the fan does not stop running, the Eddie will still print normally. The issue is not an emergency, but it should be dealt with soon. It will take thousands of ...
How do I restore Factory Defaults? (Eddie or LX Series Label Printer)
On a PC: Open PrintHub. - Go to Printer Settings. Click on Advanced Settings. Click on Restore Factory Defaults. The printer will reset. On a Mac: Open Config Utility. (It opens automatically after printing) Click on the Third Tab. Click Restore ...
The tongue/platform is hitting the carousel tray or is not centered in the tray slot. (Eddie)
1. Platform in Place. Make sure the platform/tongue is pushed in place on the arm. The tongue itself is removable for cleaning purposes. When replacing the tongue, push it all the way back on the arm until it clicks in place. 2. Calibrate. You can ...
Primera Eddie Training Video
Article ID: 110421
There are lines through the text on my cookie/label when printing from BarTender. (Eddie, LX Series)
There is a known bug in the BarTender software that causes a 1/16" line to print through certain text and fonts. See example: Workaround Instruction. To fix this issue, first, try a different font. If you must use the font you have chosen, you can ...
What software can I use to print to my Eddie?
Primera includes a free copy of BarTender with every Eddie. To receive that free copy follow these instructions. If for some reason BarTender does not work for you there are many other great options. You can use any program to print to Eddie! Here ...
My printer is making a shaky, grinding, juddering, squeaking sound while printing. What can I do? (Eddie, LX600, LX610, LX910, LX3000)
You may need to tighten your carrier belt. Watch the video below for instructions. https://youtu.be/uP5qzNxxRts Article ID: 101421
Eddie picks up the cookie from the carousel and puts it back but doesn't print.
Cookies need to be a certain size to be detected by the cookie sensor when picked from the carousel. If the cookie is not detected by the cookie sensor, the platform will pick up the cookies and put them back on the carousel. Cookies smaller than ...
How do I update my firmware, printer driver or software? (LX Series, Eddie and IP60)
For PC: 1. Open PrintHub 2. Click on Settings 3. Select the Update Tab 4. Click the "Check for Updates" button. Latest Version. If you click Check for Updates and receive the message "No updates Found," you are already on the latest version of the ...
Print head jammed Error (Eddie)
1. Obstruction. This error can indicate an obstruction in the print head path. Please clear the path of any object to clear the jam. 2. Cartridge Cap Stuck. If the cartridge cap is not functioning properly it can cause this error. Please watch ...
How do I clean the Cookie Sensor System (Eddie)?
1. Clean the Infrared (IR) emitters weekly. https://youtu.be/YcaApaTRlk0 2. Ensure the IR Sensor is not blocked. Also, ensure the hole for the IR light sensor on the left side is not blocked. (See image below). Don't clean it unless you see ...
What are the minimum computer specifications required to print to my Eddie printer?
PC - Specifications/Requirements Ensure the PC specs meet or exceed the following specifications. Windows 8 / 10 / 11 Compatible (32bit/64bit) For PC Pentium Dual Core processor or later. (Typically a PC from 2007 or later) For Mac OS 10.11 or ...
Where can I buy premade blank unprinted cookies for my Eddie?
Unfortunately, Primera no longer sells blank unprinted cookies or icing kits. However, you can purchase them directly from the following Vendors: 1. Lady Fortunes: https://www.ladyfortunes.com/ SKU: 53260 - Box of 72 - 3.5” cookies with printable ...
What size/type cookies can I print to with my Eddie?
The cookie size and shape you can print depends on whether or not you are using the carousel and other settings. You have more flexibility in Manual Mode/Single Cookie mode. There are several modes available. See the specifications for each below. 1. ...
Eddie stops, pauses or resets in the middle of printing the cookie causing it to smash cookies taller than 0.625" into the top wall of the printer during the start-up routine. (Eddie)
Sometimes Eddie will restart if it encounters an error. It often causes issues if this happens because you have a cookie on the tray. (or Cookie + Custom Tray) So when it starts up, it either displays an error OR it will smash the cookie into the top ...
Carrier Stall Error (Eddie)
This error indicates the printer has trouble moving the cartridge carrier from side to side. Check the following: 1. Check for obstructions in the path of the cartridge carrier. Most often, this will be caused by a cookie blocking the path of the ...
The print head hits the cookie or the cookie is knocked off the platform. (Eddie).
Before every print, the cookie sensor scans the height of the cookie. If the print head hits the cookie, it means this scan was not accurate for some reason. The article below goes through all the possibilities from most likely to least likely. Start ...
Eddie does not print or the job disappears from the print queue (Mac). Printing from Silhouette Studio, Adobe Illustrator, Photoshop on a Mac. (Eddie)
When printing from any application on Mac you must set your template and page size to match your cookie. These are set in two separate areas in these programs. The following are instructions on how to set up a page for printing in Silhouette ...
Platform Feed Obstruction Error (Eddie)
1. Remove obstructions. You may encounter this error at printer start-up if there is anything blocking the platform/tongue movement. Ensure the crumb catcher is installed correctly and not blocking the cookie sensor on the right side or the ...
Eddie is depositing ink in the Ink Trough every time I print. Is this normal?
Yes. This is normal. All inkjet printers including Eddie will do periodic maintenance to ensure the nozzles are clear and ready for printing. Normally this ink will be sprayed into a highly absorbent filter. However, NSF requirements do not allow ...
The cookie does not print centered. (Eddie).
A. Try this First Your cookie MUST be touching two triangle spacers. When using the carousel, Eddie will center print images on your cookies automatically but only if your cookie is touching two triangle spacers. (round spacer on earlier models). ...
How do I use my DTM Manual Feed Trays with the Eddie?
If you purchased manual plastic feed tray templates for your Eddie from DTM Print in Germany please visit the link below. You will need to download BarTender or NiceLabel Templates to use them. Also, watch the video for instructions. ...
How to enable Manual Feed Mode for oversized or irregular shaped cookies (Eddie).
Manual feed mode allows you to load cookies by hand directly to the print platform. This can be used for oversized or irregular shaped cookies that don't fit well on the carousel platter. To enable manual feed: 1. Update to the latest firmware 1.25 ...
Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).
The reason for this is not always related to the size but instead, it has more to do with the weight. These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size. If the cookie is too small or moves during ...
Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)
If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...
My Eddie ink is past the best by date or is expired. Can it be replaced?
Can Primera replace expired ink or ink beyond the best-by date? Unfortunately, Primera cannot replace Edible ink because it is beyond its best-by date or expired (6 months from the open date). However, Primera will replace any ink cartridge that is ...
Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)
1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. TEST Prints. Print your design on a cardboard coaster or a piece of ...
How do I get the free version of BarTender?
Run the latest version of the Eddie Installer or LX Series Installer to receive instructions for download and a free coupon code. The following screen will be displayed Before the registration screen. (You can rerun the installer to get to it even ...