Eddie
What is Primera's plan for the nationwide ban on Red Dye #3 effective January 2027? (Eddie)
PRIMERA RED DYE #3 UPDATE As of January 16, 2025 This week, the U.S. Food and Drug Administration (the “FDA”) announced a nationwide ban on Red Dye #3, citing years of studies linking the dye to cancer in laboratory animals. While no evidence has ...
How do I install Rosetta so that I can open the Config Utility and print to my Primera printer?
Rosetta is a program that runs in the background on your Mac which allows programs written for Intel chip Macs to run on the the new Mac M1 or later chip series. See the important notes and instructions below: Rosetta must be installed to print to ...
How do I replace the Cookie Sensor Board? (Eddie)
Purchase a replacement Sensor Board here: https://www.primera.com/eddie-cookie-sensor-board.html SKU 140607 Follow these video instructions to replace it. Article ID: 110424
What is the Eddie Custom Tray Tab/Button in Primera PrintHub or Mac Config Utility? (Eddie)
The custom tray tab allows you to calibrate Eddie to your custom tray. If you would like to leave your custom tray on the tongue all the time without having to worry about Eddie detecting it as a cookie when you restart your printer, you can run this ...
Cookie Too Tall Error (Eddie)
If you receive this error it means that the cookie is short enough to fit inside the Eddie print area but too tall for the cookie height sensor to see over. Eddie can't get a good reading on the top of the cookie so the proper print head height can ...
Everything you need to know before (or after) buying an Eddie.
0:00 Intro 0:33 Certifications 1:20 What Can Eddie Print On? 2:16 Why Eddie great for corporate orders and more. 3:21 Technology, laptops, learning curve 3:52 Free training, support 4:53 Trustpilot review rating 5:43 Scale of printer 6:12 Samples of ...
Primera Printable Coffee Pod Technical Information.
Primera Printable Coffee Pod - Technical Data Coffee Shelf Life once pod is sealed: The coffee will stay at a peak freshness for 6 months. After that, the quality will not deteriorate much until after one year. Physical Dimensions - Printable Top. ...
Eddie Training on how to use Software: BarTender, Swift Publisher, Silhouette, Canva and Cricut
Thanks to Bonnie, Bev, Donna, and Maria. See their info below. Live-streamed on 5-21-24 07:08 07:08 Intro 14:25 Baking Tips 22:02 BarTender 31:38 Swift Publisher (Mac) 40:13 Silhouette 50:53 Canva (Mac) 1:04:23 Cricut 1:16:00 PC Breakout Session - ...
What type of regular maintenance is required for my Eddie?
1. Stainless Steel. Eddie is made of stainless steel to facilitate easy cleaning. Each of the parts has its own cleaning schedule and procedure. Refer to section 6B of the manual. 2. The cookie Sensor. 3. Maintenance Cap. 4. The Ink Trough and ...
How do I clean the Maintenance Cap in the Eddie Edible Ink Printer (Eddie)?
Every time you change a cartridge you should inspect the maintenance cap for liquid ink. If ink is found it should be cleaned using the procedure in this video. Over time excess ink build-up ink can create a pool in the maintenance cap and wick back ...
How do I print from Mac Preview to my Eddie?
Mac Preview is built into all Macs and allows you to view or print any compatible image files, including PDFs, PNG, JPG, and TIF. 1. To open Mac Preview simply double click on the file. It will automatically open in Preview. 2. Click File - Print. 3. ...
How do I print from Swift Publisher on a Mac to my Eddie?
Important Note: Follow the tutorial attached below to print your Eddie. It is very important to choose the correct options at the beginning when you are setting up the template or it will not print correctly. You must choose Labels- Blank- New label. ...
After unpausing/resuming the printer in manual mode to print the next cookie, Eddie will hit the cookie into the top, if a cookie is left on the tongue and you wait longer than 10 minutes between prints (Eddie).
This issue was caused by the Top of Cookie Calibration check, which is no longer necessary since calibration is now done before every print. To fix this issue, update to firmware version 1.46 or higher. Check the BETA Box to get this version. Follow ...
Primera Eddie – Edible Ink Printer – Printable Coffee Pods are leaking during the brew process.
Once the coffee pods are sealed, they are sealed for freshness and flavor. However, any coffee pod /K-Cup can leak during the brew process if it is not filled according to the specifications of the coffee maker. The following issues can cause leaking ...
Error Message: "Error updating Advanced Settings" on Mac (Eddie).
If you receive this error after attempting to change advanced settings in the driver config utility, please try the following solutions: 1. Restore Factory Defaults using these instructions. 2. Reinstall the Driver using these instructions. Article ...
How to replace a broken cartridge lid/latch on an LX910, LX600, LX610, Eddie or IP60
If your lid is broken, you may purchase a replacement at the link below: Carrier Lid Assembly Follow these instructions: Tip! Be sure to remove the steel top plate of the broken lid and replacement lid. This will allow you to pinch the pivot pins ...
Eddie Classes by our Customers for Beginners and Advanced Users (Eddie)
Do you need some specialized Eddie training for the Mac or PC? Here is a list of Eddie customers who offer online classes and guides. Some are free, but most have a small fee. Mac Tutorials & Guides Using Swift Publisher Printing on Uniquely Shaped ...
Coffee Pod Kit Installation Instructions (Eddie).
You can use your Primera Eddie Edible Ink Printer to print on self-sealing printable/fillable coffee pods. You will need the following: 1. The Complete Kit with everything you need - SKU 053256 (Includes #2, 3, and 4 below) --Empty Coffee Pods sold ...
How to Fix a Broken or Missing Encoder Mount. (Eddie)
The encoder strip tells Eddie where it is horizontally as it is printing. If the left side mount breaks or falls off due to contact with cookies or hands, this video explains how to fix it. To purchase replacement parts, search for these parts. Left ...
Adobe Photoshop prints one copy and then stops even though multiple copies were sent to the printer (Eddie and LX Series Printers).
This is a confirmed problem with past versions of Photoshop. (as of 05-07-24 - the latest version of Photoshop resolves this issue.) Solution 1: Update Photoshop. Solution 2: Convert your Photoshop file to a PDF and print from Adobe Reader. One way ...
Config Utility crashes on start up when using Mac OS 14 Sonoma (Eddie, LX Series)
Update to the latest driver version to fix this issue. Since the config utility is crashing, you cannot use the automatic update feature. Download the latest driver from the location below: Eddie - Version 2.4-N or higher ...
The app you're trying to install isn't a Microsoft-verified app - Error received during installation (Eddie, LX Series)
If you’re using a Windows PC, you might receive the message “The app you're trying to install isn't a Microsoft-verified app" when installing software. To resolve this, since Primera applications are not verified by Microsoft or available on the App ...
How to use Mac Presets to save different settings profiles on Mac (Eddie, LX Series)
This tutorial is for Mac OS 13 Ventura or later. While it is possible to save presets in previous OS versions the screens look slightly different. Tip! We recommend creating presets through Mac Preview to ensure the settings are saved. Once the ...
Skin tones are printing Red/Orange (Eddie).
Photographs of people will never look as good or vibrant as they would when printed on professional photo paper. There are some things you can do to improve it. If you are printing pictures of people, don't print the background. Crop out the person ...
Black is fading/changing to green, blue or other colors after printing. (Eddie)
When color changes on the cookie/print surface, it means something in the icing/frosting is reacting with the ink. Note: Cyan, Magenta, and Yellow are used to create black. Tip! Try to print your design on Cardboard or paper. If it looks good and ...
What do I need to get started with Eddie?
Eddie comes with everything you need to get started, but there are a few things to consider if you want to take your cookie to the next level. 1. A sturdy table or Countertop. Eddie is at home in the kitchen, where you can easily access a sink to ...
What is the proper way to store a Primera cartridge when the printer will not be used for some time?
The best way to store a cartridge is inside the printer with the printer powered on. The printer will do periodic maintenance to ensure the cartridge nozzles do not clog. However, if you are switching between cartridge types (Dye vs. Pigment, etc.) ...
How do I change the Printer Quality Settings/Printer Preferences/Printer Properties? What do they Mean? (LX500, LX600, LX610, LX910, LX3000, Eddie, IP60)
These settings are accessible from ANY printing program usually right after you click print on the same window as choosing the number of copies. From BarTender on PC. After clicking print, click on the Document Properties button. From Preview on Mac ...
Image Out of Bounds or Print Out of Bounds Error (Eddie)
This happens when your print image is moved beyond the printable area by adjusting horizontal and vertical offsets. Try these fixes. 1. Update Software and Firmware. Follow these instructions to update (Be sure to check the box for BETA updates) The ...
The cookie or macaron is knocked off the tongue by the carousel as it is printing. (Eddie)
1. Check the height of the cookie. Make sure it is less than 0.75". Taller objects may be knocked of the tray/tongue by the carousel as it is printing. 2. Macaron Adapter. If you are using coasters or the Macaron adapter make sure the height of the ...
Cookie Out Error (PC) or Out of Cookies (Mac) (Eddie Edible Ink Printer)
This error can mean several different things depending on whether there is a cookie on your tray/tongue. 1. Cookie Out Error with Cookie/Object on the tongue/tray. This means the cookie/object is too tall/high. Eddie stops the print job at this point ...
What does the Scan Large Print Area for Multiple Objects setting do? (Eddie)
Check "Scan Large Print Area for Multiple Objects" box. First, update your firmware using these steps. (It should be version 1.40 or higher to use this setting). With this setting enabled, Eddie will scan the entire print surface for cookie height. ...
Invalid values(s) error when attempting to change advanced settings on Mac (Eddie)
Delete All Jobs from the Print Queue. If there are any jobs stuck in the print queue, it can prevent some settings from being applied to the printer. Update Software and Firmware. Follow the software update procedure found in this article. Make sure ...
Error: The printer couldn't print <Document Name>. Unable to connect to Printer. Printer in Error State. Generic Microsoft Windows Error Printing on Edible Ink Printer. (Eddie) (PC Only).
1. Connect the USB, connect power, and switch the printer on. 2. Print Hub. "The printer couldn't print <Document Name>" This generic Microsoft Windows error may occur after a Windows Update. A more specific error may be displayed in the Primera ...
What Custom Trays does Primera recommend for Eddie Edible Ink Printer?
Custom trays can be a great way to expand the capabilities of your Eddie. Most of the amazing cookies you see printed on our Eddie Facebook group use some kind of custom Tray. There are many ways to use these trays. Refer to the manufacturer's ...
How does Eddie Work?
Like an Inkjet Printer but Different Eddie works a lot like an Inkjet printer. However, an inkjet printer prints on paper. A traditional paper printer uses a roller system to grab on tightly to the paper and feed that paper through at the exact right ...
How do I print Macaron with the Eddie Edible Ink printer.
1. The Primera Macaron adapter kit can be used to print on Macarons using the carousel tray or any object that would otherwise be too small to fit on the carousel tray. For Macarons, the hole in the center of the adapter prevents the Macaron from ...
How to sand Eddie's sharp edges.
Primera Eddie Edible Ink printers with a serial number less than 2221000001 (purchased before October 1st 2022) can have sharp edges that may need sanding. Please request a Scotchbright Sanding Pad if you haven't already received one. Follow the ...
How long should I let my frosting dry before printing or bagging cookies? (Eddie)
The surface should be hard to the touch and completely dry. If the frosting is wet when you print you are just adding more water to an already wet surface. It will begin to bead, causing splotchy uneven colors. The cookie itself should be dry. ...
Colors are printing wrong. Colors are not accurate. Colors are not matching. (Eddie)
There are several possible reasons for colors to print incorrectly. The first step is to print a clean print on your cookie or a cardboard coaster. 1. Print a Clean Print. 2. Print your design or the Clean Print on a Cardboard Coaster or Piece of ...
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