Eddie
How to Fix a Broken or Missing Encoder Mount. (Eddie)
The encoder strip tells Eddie where it is horizontally as it is printing. If the left side mount breaks or falls off due to contact with cookies or hands, this video explains how to fix it. To purchase replacement parts, search for these parts. Left ...
Adobe Photoshop prints one copy and then stops even though multiple copies were sent to the printer (Eddie).
This is a confirmed problem with the latest version of Photoshop. (as of 09-26-23 - future Adobe updates may fix this issue.) Solution: Convert your Photoshop file to a PDF and print from Adobe Reader. The best way to create a PDF is by going to File ...
Config Utility crashes on start up when using Mac OS 14 Sonoma (Eddie, LX Series)
Update to the latest driver version to fix this issue. Since the config utility is crashing, you cannot use the automatic update feature. Download the latest driver from the location below: Eddie - Version 2.4-N or higher ...
The app you're trying to install isn't a Microsoft-verified app - Error received during installation (Eddie, LX Series)
If you’re using a Windows PC, you might receive the message “The app you're trying to install isn't a Microsoft-verified app" when installing software. To resolve this, since Primera applications are not verified by Microsoft or available on the App ...
How to use Mac Presets to save different settings profiles on Mac (Eddie, LX Series)
This tutorial is for Mac OS 13 Ventura or later. While it is possible to save presets in previous OS versions the screens look slightly different. Tip! We recommend creating presets through Mac Preview to ensure the settings are saved. Once the ...
Skin tones are printing Red/Orange (Eddie).
Photographs of people will never look as good or vibrant as they would when printed on professional photo paper. There are some things you can do to improve it. If you are printing pictures of people, don't print the background. Crop out the person ...
Black is fading/changing to green or other colors after printing. (Eddie)
When color changes on the cookie/print surface it means something in the icing/frosting is reacting with the ink. Black uses all three colors to create 1. Lemon Juice will affect the pH of the water-based inks, which shows up as a less-black result. ...
What do I need to get started with Eddie?
Eddie comes with everything you need to get started, but there are a few things to consider if you want to take your cookie to the next level. 1. A sturdy table or Countertop. Eddie is at home in the kitchen, where you can easily access a sink to ...
What is the proper way to store a Primera cartridge when the printer will not be used for some time?
The best way to store a cartridge is inside the printer with the printer powered on. The printer will do periodic maintenance to ensure the cartridge nozzles do not clog. However, if you are switching between cartridge types (Dye vs. Pigment, etc.) ...
How do I change the Printer Quality Settings/Printer Preferences/Printer Properties? What do they Mean? (LX500, LX600, LX610, LX910, LX3000, Eddie, IP60)
These settings are accessible from ANY printing program usually right after you click print on the same window as choosing the number of copies. For BarTender on PC click the Document Properties button. What do each of the settings do? What do they ...
Image Out of Bounds or Print Out of Bounds Error (Eddie)
This happens when your print image is moved beyond the printable area by adjusting horizontal and vertical offsets. Try these fixes. 1. Update Software and Firmware. Follow these instructions to update (Be sure to check the box for BETA updates) The ...
The cookie or macaron is knocked off the tongue by the carousel as it is printing. (Eddie)
1. Check the height of the cookie. Make sure it is less than 0.75". Taller objects may be knocked of the tray/tongue by the carousel as it is printing. 2. Macaron Adapter. If you are using coasters or the Macaron adapter make sure the height of the ...
Cookie Out Error (Eddie Edible Ink Printer)
Cookie out error can mean two different things depending on whether there is a cookie on your tray/tongue. 1. Cookie Out Error with Cookie/Object on the tongue/tray. This means the cookie/object is too tall/high. Eddie stops the print job at this ...
What does the Scan Large Print Area for Multiple Objects setting do? (Eddie)
Check "Scan Large Print Area for Multiple Objects" box. First, update your firmware using these steps. (It should be version 1.40 or higher to use this setting). With this setting enabled, Eddie will scan the entire print surface for cookie height. ...
Invalid values(s) error when attempting to change advanced settings on Mac (Eddie)
Delete All Jobs from the Print Queue. If there are any jobs stuck in the print queue, it can prevent some settings from being applied to the printer. Update Software and Firmware. Follow the software update procedure found in this article. Make sure ...
Generic Windows Error Printing on Edible Ink Printer. Printer in Error State. The printer couldn't print <Document Name> (Eddie).
This error may occur after a Windows Update. 1. Print Hub. This is a generic Windows error. There may be a more specific error displayed in the Primera PrintHub software that appears every time you print. If Print Hub did not open automatically when ...
What Custom Trays does Primera recommend for Eddie Edible Ink Printer?
Custom trays can be a great way to expand the capabilities of your Eddie. Most of the amazing cookies you see printed on our Eddie Facebook group use some kind of custom Tray. There are many ways to use these trays. Refer to the manufacturer's ...
How does Eddie Work?
Like an Inkjet Printer but Different Eddie works a lot like an Inkjet printer. However, an inkjet printer prints on paper. A traditional paper printer uses a roller system to grab on tightly to the paper and feed that paper through at the exact right ...
How do I use the Macaron Adapter Kit for Eddie Edible Ink printer.
The Macaron adapter kit can be used to print on Macarons using the carousel tray or any object that would otherwise be too small to fit on the carousel tray. For Macarons, the hole in the center of the adapter prevents the Macaron from wobbling ...
How to sand Eddie's sharp edges.
Primera Eddie Edible Ink printers with a serial number less than 2221000001 (purchased before October 1st 2022) can have sharp edges that may need sanding. Please request a Scotchbright Sanding Pad if you haven't already received one. Follow the ...
How long should I let my frosting dry before printing or bagging cookies? (Eddie)
The surface should be hard to the touch and completely dry. If the frosting is wet when you print you are just adding more water to an already wet surface. It will begin to bead, causing splotchy uneven colors. The cookie itself should be dry. ...
Colors are printing wrong. Colors are not accurate. Colors are not matching. (Eddie)
There are several possible reasons for colors to print incorrectly. The first step is to print a clean print on your cookie or a cardboard coaster. 1. Print a Clean Print. 2. Print your design or the Clean Print on a Cardboard Coaster or Piece of ...
How to get a Milton Tray for Eddie
Step 1: Purchase the STL design file from Sweet Treat Envy https://www.etsy.com/shop/SweetTreatEnvy?ref=simple-shop-header-name&listing_id=1156581545 Step 2: Print the Milton tray yourself on a 3D printer or have it printed by one of these shops, all ...
Eddie Platform Kit Instructions
With the Eddie Platform Kit (SKU 053255) you can print on donuts, bagels, bars, or other larger treats! The maximum item size is 4.5” (114.3mm) wide x 8” long x 2” (50.8mm) high. The kit contains: A platform tray for items 1” (25.4mm) - 2” (50.8mm) ...
How do I package my Eddie for repair or exchange?
Please follow this video for transport instructions: https://www.youtube.com/watch?v=ZPuZW-wCaOI Article ID: 070622
How many cookies can I print with my Edible Ink Cartridge? (Eddie)
Below is our complete guide to inkjet yields on Eddie edible ink! See the attached pdf for example images and their estimated cost. 1. Your mileage may vary. The number of cookies you get out of any one cartridge depends on several variables, such ...
Eddie Edible Ink Compliance Information
Eddie Edible Ink Compliance Information On the page linked above you will find the latest on the following: NSF Certification USA/Canada Ink Technical Data Sheets and SDS Europe Ink Technical Data Sheets and SDS Note: Two different types of ink are ...
How to print square and rectangle shaped templates from Swift Publisher Mac (Eddie).
Swift Publisher is an inexpensive software that can be used to design/layout and print templates if you are using a Primera Eddie attached to a Mac. Below is a tutorial on how to set up a template using Swift Publisher by Belight. Download a Free ...
Eddie does not print or prints only a small part of my design - Mac (Eddie)
When printing from Mac Preview or Adobe Reader, the default page size is always 8.5” x 11”. This is just way too big for Eddie. If you print with this page size, Eddie may print a small corner of your design or he just won’t print at all. Always ...
Is the ink for Eddie Edible Ink Printer safe for Pets?
We do not recommend our edible inks for dog treats or other pet treats. Dogs, in particular, can be allergic to some of the components in the ink which are not a problem for humans. (The same is true for chocolate. Chocolate is bad for dogs but okay ...
What is the "Scan Large print area for multiple objects" setting (Eddie)?
This setting controls how Eddie scans for the height of your cookie. Normally it will scan for height at one point. (See the Green dotted line in the image below.) With this setting checked it will scan a larger area for the highest point, AND it ...
The Top of Cookie Lift Offset setting explained (Eddie).
The primary purpose of the Top of Cookie Lift Offset is to make your images crisper. It is not necessarily used to prevent your print head from hitting the cookie. Dirt, debris, or ink overspray may be on your encoder strip, cookie sensor, or both. ...
How to print cookies of any shape perfectly centered the first time using a custom tray. (Eddie)
Eddie has built-in automatic centering. But that works best when using the Carousel. If you are printing one cookie at a time in manual printing mode, centering is most reliable when you do not use the automatic centering sensor. Here is what you ...
Feed Stall Error (Eddie).
The feed stall error means that the lower arm of the cookie platform/tongue is hitting the crumb catcher. There are a couple of reasons for this. 1. Press Load/Unload Button. If the error occurs right after the printer starts up, either press the ...
How do I use the Sassy Tray with my Eddie Edible Ink Printer?
How to Purchase: https://thesassytray.square.site/ How to Use: Please refer to the official instructions provided by The Sassy Tray. To receive instructions contact Sassy Tray at info@thesassytray.com Instructional Videos It is extremely important to ...
Primera Printer Prints successfully but PrintHub shows the printer offline. (Eddie, LX600, LX610, LX910, LX3000)
This issue typically occurs after a Windows update. Here are the instructions to fix it. 1. Power off the printer using the switch at the back. Close Print Hub. 2. Go to Printers and Scanners in Windows Settings. (Use the Windows Search box to ...
Eddie resets in the middle of a long manual mode print job (Eddie).
In manual mode, Eddie waits for you to press the button on the printer before retracting the cookie for printing. If you wait too long before pressing the button because you were interrupted for some reason or another, Eddie may reset and cancel ...
How to print Red with Eddie Edible Ink Printer.
Update 09-21-22. A new cartridge with new magenta that prints a better red is now available. SKU 053507. To order select New Magenta from the menu on this page. If you have the original 053498 Cartridge you can still use these instructions to get ...
Values out of Range Error (Eddie).
If you receive this error, please contact tech support via phone or chat to setup factory service for your printer. Article ID: 121721
What are the ingredients of the Eddie Ink Cartridge SKU 53498 and 53499?
Eddie ink ingredients are listed on every box label. The label is shown below. For more detailed ink information visit the compliance page for Eddie. There you will find detailed technical datasheets for each ink color. Article ID: 121621
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