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My DVD master does not copy/burn correctly. (Applies especially to masters created on a standalone DVD recorder - Sony, Phillips, etc.)
My DVD master does not copy/burn correctly. (Applies especially to masters created on a standalone DVD recorder - Sony, Phillips, etc.) If using a PC: Use the Data Job method if Disc to Disc or Disc Image Jobs fail to record a DVD properly. See ...
What region code does the burner in my duplicator burn in? How do I make a region free disc? What region does my burner play in? What are region codes?
What region code does the burner in my duplicator burn in? Region codes do not apply to recordable DVDs or DVD burners. A DVD that you make on a PC or a MAC with a DVD burner or in a home DVD video recorder will play in all regions. Region codes only ...
Can I copy or create CD+G (Karaoke) discs in Primo DVD, Discribe or PTBurn?
Can I copy or create CD+G (Karaoke) discs in Primo DVD, Discribe or PTBurn? No. Our software does not support this disc format.Article ID: 44776
What is the difference between DVD+R and DVD-R?
What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that ...
CD-DVD Label Graphic Design Tips for Beginners and Professionals.
CD-DVD Label Graphic Design Tips for Beginners and Professionals. Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality discs out of your Disc Publisher. 1. Image Size/Shape. The image should ...
What type of CD and DVD discs / media does Primera recommend?
What type of CD and DVD discs / media does Primera recommend? For best performance, we recommend our Tuffcoat media. This media has the best combination of printable and burnable surface available for our products. You can purchase it at our ...
Will my printer work with Windows 2003 Server?
Will my printer work with Windows 2003 Server? While none of our drivers are specifically created for or tested on Windows 2003 all Windows XP/2000 drivers can work with some modification. The following printer drivers should work without any ...
PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer.
PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer. PrimoDVD is printing to the Windows default printer. In some rare cases, the Disc Printer will not print through PrimoDVD unless it is set as the ...
I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?
I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler ...
Type of job incompatible with type of disc error.
Type of job incompatible with type of disc error. There are two possible reasons for this error: You are attempting to burn DVD material onto CD media. Make sure you have DVD media in the supply bin of your duplicator. Test only or Test and Record ...
How do I set up a Disc to Disc Copy Job in Primo DVD?
How do I set up a Disc to Disc Copy Job in Primo DVD? What: Disc to Disc copy can be used to copy any CD or DVD master. This job type reads the master disc from a specified CD/DVD drive on your system to the hard drive of your computer. (This ...
How do I set up a Data Job in Primo DVD?
How do I set up a Data Job in Primo DVD? What: A data disc job allows you to create a data disc on a CD or DVD using files on your hard drive. You can replicate the file structure on your hard drive or you can create your own customized file ...
How do I set up a Disc Image Job in Primo DVD? How do I create a Global Image?
How do I set up a Disc Image Job in Primo DVD? How do I create a Global Image? What: Disc Image Job allows you to copy any CD or DVD master. This job type has two phases. First you must create the image by reading a master disc and saving it to ...
How do I set up an Audio Job in Primo DVD?
How do I set up an Audio Job in Primo DVD? What: This procedure allows you to create an audio CD using WAV, MP3 or WMA files. Note: this procedure is not for copying already created and mastered original audio CDs. If you have already created a ...
How do I set up a Stream Job in Primo DVD?
How do I set up a Stream Job in Primo DVD? What: Steam job allows you to quickly copy multiple master discs. Simply stack the originals and the blank discs in the proper order in the input bin of your duplicator. There is no need to choose the ...
How do I queue multiple jobs to run consecutively using PrimoDVD?
How do I queue multiple jobs to run consecutively using PrimoDVD? What: This procedure allows you to create multiple jobs of any type and queue them one after another so each one starts after the previous one has finished without user intervention. ...
How do I create an enhanced CD or a CD extra using Primo DVD?
How do I create an enhanced CD or a CD extra using Primo DVD? If your goal is to put data and audio on the same disc, a CD Extra is the best choice. CD Extra is an intelligent way to create mixed CD without the drawback of the standard Mixed Mode ...
After the disc is done burning, the computer tries to automatically play the content on the disc causing problems with PTPublisher.
Autoplay needs to be turned off on all drives connected to the computer. PC To turn off Autoplay, Click on Start - Choose Run. In the box type GPEDIT.MSC - Press Enter. This will open the Group Policy editor for Windows. Click the + symbol next to ...
Create Process failed, check error code 3 - Primo DVD error.
"Create Process failed, check error code 3" - Primo DVD error. Uninstall and Reinstall the SureThing CD Labeler Program. Primo DVD is calling this program for printing a label and is unable to find the path to the program. Reinstallation will fix ...
The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around.
The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around. As the tray retracts into the printer with the disc in the tray a ...
Where can I find the DVD logo? It is not part of the SureThing program that comes with my product.
Where can I find the DVD logo? It is not part of the SureThing program that comes with my product. SureThing is not allowed to provide this logo for printing on discs because in order to print the logo you must first obtain a licence to do so. The ...
What is the SDK? How can I use it with my Bravo / Bravo II / Bravo Pro / ComposerMAX?
What is the SDK? How can I use it with my Bravo / Bravo II / Bravo Pro / ComposerMAX? What is it? Primera’s PTBurn SDK is a Network-capable, text-based, shared-folder burning & printing application. It allows any client application to easily create ...
How do I find the Printer Driver Version of my Primera printer?
How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes. 2. Right Click on the Printer Driver - Choose Printing Preferences. 3. Right Click on ...
What is the difference between Post Script (PS) and PCL Printer Drivers?
What is the difference between Post Script (PS) and PCL Printer Drivers? Both Adobe's PS and HP's PCL drivers are page description languages. This means they are both languages that describe how to print a page. Each has its own positive and negative ...
The ink in my new cartridge has leaked inside the packaging. (Eddie, LX Series, Bravo Series)
If an ink cartridge leaks, it is still usable. Simply clean off the ink and insert the cartridge into the printer. Typically, only 1/1000 of the cartridge's total ink leaks inside the packaging. Most ink leaks inside the package because the cartridge ...
Primo DVD only works correctly if I am logged in as the administrator. What specific rights are required?
Primo DVD only works correctly if I am logged in as the administrator. What specific rights are required? If you are using Windows XP Pro, restricted users can be given specific rights to run the Bravo with Primo DVD. Follow these steps (These ...
Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)
Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You ...
I don't have the print check box or the browse (...) button in Primo DVD so I can't add a print file to my job.
I don't have the print check box or the browse (...) button in Primo DVD so I can't add a print file to my job. 1. Driver Installation. Make sure the print driver is installed. Go to Control Panel - Printers. You should see a printer named Disc ...
Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD)
Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD) PrimoDVD is having trouble deleting the temp folder necessary for this job. This error may appear in the error log of PrimoDVD. It ...
Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. (Bravo, Bravo II, Signature Only)
Bravo or Signature Print Quality Problems This could be caused by a number of things, but usually is related to an ink nozzle not firing properly because it is clogged with dried ink. There are several things to try, one of which almost always ...
The Printer portion of the Bravo, Bravo II, BravoPro or Signature/Composer combination is not printing. It burns the disc and then stops when the disc is placed in the printer tray.
The Printer portion of the Bravo, Bravo II, BravoPro or Signature/Composer combination is not printing. It burns the disc and then stops when the disc is placed in the printer tray. (This article applies to PC users only.) There are several things to ...
How do I print my labels all the way to the center or outer edge of the disc?
How do I print my labels all the way to the center or outer edge of the disc? To make the printer print closer to the center you need to adjust the Center Size in the driver preferences. Go to the Start Menu - Control Panel - Printers - Right ...
The Bravo CD/DVD drive does not appear in My Computer. I receive a No external drives found error in Primo DVD. (Bravo Only)
The Bravo CD/DVD drive does not appear in My Computer. I receive a No external drives found error in Primo DVD. (Bravo Only) Below are a few suggestions for getting your PC to recognize the drives in the unit. (This article applies to Bravo ...
How do I Troubleshoot this unit? What Diagnostic Questions should be asked?
How do I Troubleshoot this unit? What Diagnostic Questions should be asked? 1. Serial Number. Get the Serial Number. Age and type of unit will drive how you troubleshoot. 2. Lights. Are the lights on the unit flashing in any specific sequence? ...
The Bravo/Bravo II is not staying powered on. It turns off after initialization.
The Bravo/Bravo II is not staying powered on. It turns off after initialization. This can be caused by a faulty color or black cartridge. Replace one or both cartridges, unplug power and restart the unit. Contact Tech Support for replacements of ...
How do I close the Accent laminator tray?
How do I close the Accent laminator tray? Press the release button on the top of the laminator to open the cover. With the cover open, press the laminate button. The tray will retract.Article ID: 44536
After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.
After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again. There may be a problem with the laminate film or the sensor. Try a new roll of ...
How do I adjust the tray speed to achieve better lamination for certain types of disc?
How do I adjust the tray speed to achieve better lamination for certain types of disc? Adjusting the tray speed is a handy troubleshooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ways: ...
How do I adjust the tray speed to achieve better lamination for certain types of discs?
How do I adjust the tray speed to achieve better lamination for certain types of discs? Adjusting the tray speed is a handy trouble shooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ...
The laminate is not covering the entire disc.
The laminate is not covering the entire disc. Heat. Try increasing the heat via the temperature slide bar. Ink. If you are printing discs with heavily saturated dark or black areas you may need to wait several minutes to several hours before ...
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