When printing SureThing files, the printer prints only part (specific images) or none of the disc. The partially printed or unprinted disc is placed in the finished bin and the job continues normally. (SureThing 5.x Only)

This issue only affects, SureThing 5.x users on a PC.  Certain images imported into SureThing as a background or a picture appear onscreen or in the preview but do not print.  The following imported file types and attributes may not print:

bitmap (bmp) 32-bit

For example, if several objects make up the SureThing file, such as a logo file, a text box and a background, only those portions with the attributes above would not print.  If the logo were a 32bit bmp file it would not print. If the background were a 32bit bmp it would not print but the rest would.  If the only object of the SureThing file was a 32bit bmp background then nothing would print.

Solutions:

1. Change the bit depth or file type of the affected file.  This can be accomplished using the source image from Photoshop, Illustrator or a similar program and exporting or saving as a new file type or the same file type with different attributes.

2. Downgrade to SureThing 3.15 and recreate the image (if possible).

The file type can be determined by checking the file extension.  The bit depth can be determined by the following procedure:

1. Right Click on the picture or graphic file found on your computer.  Choose Properties.

2. Click the Summary Tab.



3. Click the Advanced button.

4. Check the bit depth on the screen that appears.