When importing a PDF, AI, EPS or SVG file to PTCreate Pro the program crashes. (LX610)

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• .AI, .PDF or .EPS Illustrator design files are not importing correctly into PTCreate Pro - Missing layers, missing transparency or crashing software. (LX610).

  First make sure you check the box "Create PDF Compatible file" when saving the AI File. Even then, Sometimes, PTCreate does not properly interpret AI, EPS or PDF files. The best solution, in this case, is to export the cut and the print in two ...

• PTCreate Pro crashes when importing a file or the file does not import correctly (LX610).

  PTCreate Pro allows you to import your print file and the cut line in the same file using the import button. In order for this to work properly, your file needs to be formatted properly. Please ensure it follows the design file specifications ...

• What are the designer file specifications for the LX610.

  PTCreate Pro allows users to import vector files created in a design program such as Illustrator which contains both the cut line and the print file.  

• The Primera software program does not start or crashes immediately after starting (Any product or software).

  If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local App Data is a hidden folder that will need be shown using this ...

• What is the difference between PTCreate Standard and PTCreate Pro? (LX610)

  More info can be found in the document below. Article ID: 052920C