Unable to scan receipts or other thin paper using the Primera Trio.

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• Unable to feed paper / media / stock on initial load. Printer will not grab the paper (LX610).

  Issue.  Wear strip is too thick, too wide or improperly installed which causes it to protrude too high into the paper path.  This will prevent the label stock from feeding into the printer.  It gets stuck right before the wear strip. If the wear ...

• Scanned documents are feeding crooked (Primera Trio).

  Scanned documents are feeding crooked (Primera Trio). Make sure you are feeding the documents into the scanner so the right edge is just touching the right side of the scanner slot.  Smaller documents and receipts are more susceptible to crooked ...

• The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)

  The Primera Trio software is showing Scan and Copy grayed out/ not available.  However, the Print button is available.  (Trio PC) Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running. 1. Check to ...

• Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac).

  Trio does not scan when installed on a Mac.  I receive Scanner offline messages in the software. (Trio Mac). 1. Try logging into the Mac as an Admin User.  Not all the rights necessary for the scanner are being granted. 2. The following specific ...

• Edge Scan Error (LX610).

  Before printing, the LX610 scans the edge of the media to determine print start position and media presence. Occasionally, if the paper is curled, it can catch on the wear strip and prevent the media from feeding past that point. Try the following ...