Unable to Print Illustration - Adobe Illustrator Error printing to any Primera Label Printer.

Unable to Print Illustration - Adobe Illustrator Error printing to any Primera Label Printer.

There may be some extra complexity in the AI file that is causing a problem when printing. 

1. Try exporting or saving as PDF.  When you save as a PDF those extra complexities are stripped out and dropped.  Also, it only converts to pdf what is inside the artboard.  This is the recommended way to print AI files since Adobe Acrobat has a powerful print dialog with many options that allow you to print more consistently. 

2. If you want to print from Illustrator, check the AI file for extra graphics/text outside the printable area.  Also, remove hidden layers that are not used.  Many customers will use the same label design to print variations of the same label.  This is perfectly fine as long as you export to PDF and print from Adobe Acrobat.  

Article ID: 070720