A. Removal:

Usually, it is necessary to disassemble part of the printer to remove the stuck label.  This means the unit will need to come to Primera for factory service.  However, there are ways to remove these labels without taking apart the printer.

1. Use another larger synthetic (polyester, vinyl, BOPP) label as a grabbing tool. 

You can use a larger synthetic label peeled off the liner and hand feed it through the feed area near the sensor.  Synthetic label stock is resistant to tearing and has very aggressive adhesive.  You can use it to “grab” the stuck labels.   This process works if you remove the small label within 24 hours - before the adhesive cures. Important Note:  Turn off the printer before attempting this procedure.  You do not want the printer to automatically feed this peeled synthetic label through the printer.  Instead, you are using it as a tool to grab the jammed label. 

2. Use the blank liner to pull the stuck label out.

If you don’t have Poly or BOPP labels you can get the stuck label out by feeding liner into the printer.  Remove all of the labels from about 18” of stock.  Remove that 18" section from the main roll.  Leave the main roll on the roll arm.  Feed the blank liner section into the printer at a point beside the jammed label.  You may have to press the feed button to get the liner to feed. As the liner feeds move it by hand into the path of the stuck label.  With some luck, it will grab the stuck label and pull it out.  Repeat the process.  It works best with a nonperforated liner. This process works if you remove the small label within 24 hours - before the adhesive cures.

3. Remove the Star Wheel plate near the front of the printer.

Occasionally, If the label is stuck under the star wheel guides near the front of the printer feed area, it is possible to remove this plate to get at the jam. The plate is secured by two T10 torx screws.

Some labels are more susceptible to jamming because of their shape and size.  Extremely small labels easily come off the liner because there is so little adhesive holding them in place.  However, any size label can become stuck inside the printer.  You can reduce the chance of labels coming off and jamming by following these guidelines:

1. Do not back feed labels through the machine by pressing “unload”.  You should always tear off any labels protruding from the front of the printer first.  Even if the labels are blank you can tear them off first and then tape them back onto a roll and feed them from the back.  The printer was only designed to feed labels consistently from back to front.  

2. Better Label Design.  If you still consistently have stuck labels there may be a better way to design your label stock to prevent this.  For example, if you custom order your label stock you could have us “kiss-cut” the labels so that the waste is left on the roll and then put a black mark between each label on the back to sense the gaps.  This would eliminate this problem and also make it much easier to overbleed the stock.  Note: This method would not allow you to use an applicator unless you first manually stripped away the waste after you have printed.