There are lines through the text on my cookie/label when printing from BarTender. (Eddie, LX Series)
There is a known bug in the BarTender software that causes a 1/16" line to print through certain text and fonts. See example:
Workaround Instruction.
To fix this issue, first, try a different font. If you must use the font you have chosen, you can export your template as a PNG file. Then reimport that image into a new template of the same size or the same template.
1. Go to the File menu. Choose Export Image...
2. Choose Export entire template image and Save to File. Click OK.
3. Browse to the location you would like to save the file to and click OK.
4. Now drag and drop that image over the top of the your existing template. It should look the same. You may choose to delete the objects behind the new image or leave them in place.
5. Now print again.
Article ID: 102921
Related Articles
Poor Print Quality, Blurry Printing, Print Smearing, faded prints, or splotchy prints on my Cookie or Food Item. (Eddie)
1. Clean the Cartridge. Follow the procedures in this article to clean the cartridge. However, instead of using alcohol to clean the cartridge, use distilled or bottled water. TEST Prints. Print your design on a cardboard coaster or a piece of ...Smaller diameter, thin or lighter cookies do not print, the image is overlapping itself, the image is not centered, or Cookie out error. (Eddie).
The reason for this is not always related to the size but instead, it has more to do with the weight. These cookies are lighter which can allow the cookie to move slightly as it is being scanned for size. If the cookie is too small or moves during ...How do I get the free version of BarTender?
Run the latest version of the Eddie Installer or LX Series Installer to receive instructions for download and a free coupon code. The following screen will be displayed Before the registration screen. (You can rerun the installer to get to it even ...Error Message: Remove Cookie/Cookie was left in the printer after power up. However, there is no cookie present on the platform. (Eddie)
If you receive this error after powering up Eddie, follow the steps below. If you receive this error in the middle of printing, it probably means that Eddie needed to restart for some reason, and since it was in the middle of printing when it ...How do I create a label template in Bartender? (LX Series Printer)
When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard. Use the following instructions as a guide through the wizard setup process. 1. Choose "Start a new BarTender document..." 2. ...