The smart Chip in my Primera LX610 media is defective. When inserted the media is not recognized as Digital Die-cut Media. The media feeds forward and back 12". When the print is sent, Gap Sensing Error is displayed or Non Digital Die-Cut Error message is displayed
When you insert digital die-cut media you should see an icon in the upper left corner of print-hub indicating you have Digital Die-Cut Media and a corresponding percentage remaining. If you do not see the icon make sure your media is digital die-cut media. This media comes with a black plastic hub which includes a copper chip attached to a green chip holder. See the image below. If you attempt to print to this media you will either receive a Gap Sensing Error message or Non Digital Die-Cut Media Error message.

If you have digital die-cut media but you are still not seeing the Digital Die-Cut Media icon please follow the steps below.
- Clean
the chip with rubbing alcohol.
Clean the receiving pins on the printer with rubbing alcohol. (Remove power first)
- Inspect
the receiving pins on the holder for damage or misalignment. Realign with a flat screwdriver. (Remove power first) If they cannot be realigned, request/purchase a new
chip holder housing – Right Media Holder - SKU 732014-1
- Inspect
the chip holder. Make sure it is not damaged and stays in the roll hub and spins freely once inserted.
- Try
a different roll of material. Every package comes with two. If it works,
then you know the original chip was defective.
- Request
a new chip if the chip does not read, is visibly damaged, or is missing entirely.
- Replug the smart chip connector. See this article.
- Make sure you are NOT using the blank holder with a green hub and a blank green chip holder.
There are no other symptoms of a bad chip. Paper out error does not indicate a bad chip. 0% remaining does NOT indicate a bad chip. 0% is normal once the stock reaches the
end. Chips are not meant to be used
again or transferred to other rolls of Primera or non- Primera media.
Article ID: 062320