The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running.
1. Check to make sure the Windows Image Acquisition (WIA) service is running. Search for "Services". Open the services application. Make sure it is "Started" and the startup type is set to "Automatic". Right click on the service and choose "Properties" to change the settings. If the WIA service was not running during initial installation you may have to run the Trio installer again after it has been started.
2. If the driver is not installed you will see an exclamation point for "Trio" under Other devices in Device Manager. Run the Trio Installer again to install the scanner driver. http://www.primeratrio.com/download
Related Articles
What software can I use to print from my Mac to an LX Series Primera Printer? Illustrator Label Templates - Swift Publisher - Label Live - Preview
1. Adobe Illustrator. You can use any app from the Adobe Creative Suite, but Illustrator is recommended. Please download the AI Label templates at the bottom of this article. There are templates available for each of the label sizes Primera sells. ...Can I use PTLink to print wirelessly to the IP60 from a Windows PC?
While PTLink was designed for printing via AirPrint from a iPad or iPhone it is possible to print using AirPrint from a PC. Follow these instructions: 1. Connect and install the IP60 first via USB using standard installer. 2. Open Devices and ...How do I update my firmware, printer driver or software? (LX Series, Eddie and IP60)
For PC: 1. Open PrintHub 2. Click on Settings 3. Select the Update Tab 4. Click the "Check for Updates" button. Latest Version. If you click Check for Updates and receive the message "No updates Found," you are already on the latest version of the ...How should label stock rolls be wound to work with the AP360/362/550 Applicator or LX Series Printer?
Labels must be "wound out" for all Primera Printers and Applicators! Orientation depends on the type of container you are using. For the AP362/360: most round containers will use Copy Position 3 or 4. For the AP550: containers can be rotated to ...What size/type cookies can I print to with my Eddie?
The cookie size and shape you can print depends on whether or not you are using the carousel and other settings. You have more flexibility in Manual Mode/Single Cookie mode. There are several modes available. See the specifications for each below. 1. ...